NA’THELLA E. WILSON

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PROFESSIONAL SUMMARY

Efficiency-driven local government leader with over ten years of progressively responsible experience in public administration managing responsibilities in local and state governments. Demonstrated proficiency in coordinating programs and interfacing with professionals of all levels. Highly skilled in operations, public engagement, vital records, economic development, and personnel management as well as possessing strong concepts of State and Federal laws and regulations. Profound understanding of the government policies pertaining to vital records and juvenile. Accomplished in streamlining processes and increasing efficiency across county departments. Solid understandings of government policy with demonstrated success in leading useful improvements to operations, outreach and cost controls. Excels in improving transparency in government and building positive relationships with government agencies, community organizations and members of the public. Well-versed in current trends, strategies and technological options. Looking for a long-term position focused on making a clear and lasting impact on residents and operations.

Pi Alpha Alpha: Public Administration Honor Society Inductee for Graduating with 4.0 GPA

Proficient in Microsoft Office System, Microsoft Visio®, QuickBooks, Microsoft Windows® operating system, TechShare, Fovus, AIS, OnBase E-File. Oracle and Mac operating system

SKILLS

Customer-oriented

Leadership/communication skills

Unsurpassed work ethic

Integrity and transparency

Self-motivated

People and Leadership development

Regulatory compliance

Superb time management skills

Local and state government background

Communication skills

PROFESSIONAL EXPERIENCE

DALLAS COUNTY– Dallas, TX February 2016 to Present Vital Statistics Manager

Manage the overall business operations of the Vital Statistics Division at Dallas County. Perform specialized duties involved in processing and maintaining vital records and County documents. Responsible for development, maintenance and compliance of Vital Records transactional procedures and policies. Evaluates existing procedures and recommends efficiency- based improvements. Assist the County Clerk in the design of all forms and records used for Vital NA’THELLA E. WILSON

Records, which includes marriage application, birth and death records and informational material, Oaths, and any online or e-mail versions of the aforementioned.

• Manage and supervise the Vital Statistics staff consisting of 14 direct reports and approximately 120 staff members at various satellite locations.

• Provide staff with yearly performance appraisals, career development, and training.

• Meet regularly with supervisory staff to address operational concerns, issues, planning, and to promote efficiencies.

• Monitor and approve time off request as well as ensure all staff time is accurate in payroll tracking system (KRONOS).

• Collaborate with our Senior Business Analysis to ensure our office operate utilizing the best systems and practices based on the services we provide.

• Provide quality assurance systems and monitoring in Vital Statistics operations.

• Assure appropriate and efficient customer service is utilized in Vital Statistics and the Justice of the Peace office.

• Represent the division and program as a local Deputy Registrar for birth, death certificate as well as marriage license.

• Recommend software programs and procedures that would allow the office to improve time on task and maximize customer service.

• Assist chief clerks with other management functions in the Dallas County Justice of the Peace offices.

• Process home birth to ensure mothers’ infants born at home will have a birth certificate from the state.

• Perform Acknowledgement of Paternity (AOP) for mothers and/or fathers who wishes to add or remove name on a birth record.

• Provide bi-monthly and quarterly departmental updates as well as reports to our County Clerk.

• Provide office policy and procedures as well as activities to the Department of State Health Services to ensure we are meeting the state and federal guidelines.

• Spearhead initial employment screening and recruitment. Conduct departmental interviews, conduct disciplinary actions, mentor, and coaching for staff members. DALLAS COUNTY– Dallas, TX June 2014 to February 2016 Executive Administrative Coordinator

Provided high-level of administrative support to the Executive Director & Assistant Director of the Juvenile Department.

Maintained the schedule and all appointments for the Executive Director and Assistant Director. Arrange travel schedule and reservations for other executive management staff as needed. Maintain travel expenditure tracking reports. Plan and coordinate all meetings for both executives, including out of state meetings, breakfast and/or luncheon meetings to include room reservations, cater ordering and any audiovisual requirements. Assist timely processing of business agreements, contracts and MOU’s by obtaining the proper legal and financial approval and signatures. Assist processing of confidential HR matters and Juvenile information.

• Maintained heavy calendar management, which requires interaction with both internal and external executives, assistants and consultants to coordinate a variety of complex executive meetings.

• Coordinated commitments to maximize executives’ time efficiency. NA’THELLA E. WILSON

• Provided telephone coverage for Executive Director and Assistant Director.

• Organized and maintain scheduled conference calls as needed.

• Prepared necessary documents, presentation and handouts for scheduled executive and board meetings.

• Coordinated and oversaw Juvenile Board meetings, Youth Service Advisory Board meetings, Judges meeting as well as Executive and General Staff meetings

• Worked closely with other Juvenile entities as well as other units in Dallas County to ensure board meeting deadlines are met.

• Work closely with the budget department to ensure we are in compliance with all budget and program deadlines for the juvenile programs.

• Supervised staff of two (2); the Administrative Assistant and Administrative Clerk in the Administration Department to ensure deadlines are met and orders and other paperwork is processed in a timely manner.

• Conducted departmental interviews.

CIRRUS HEALTH – Dallas, TX June 2007 to December 2013 Executive Assistant/Paralegal

Provided high-level of administrative support to the General Counsel and Chief Financial Officer

(CFO).

Maintained the schedule and all appointments for the General Counsel and CFO. Arrange travel schedule and reservations for other executive management staff as needed. Maintain travel expenditure tracking reports. Plan and coordinate all meetings for both executives, including out of state meetings, this entailed preparing meeting agenda and documents associated with agenda items, incorporating minutes and review material for general counsel. Assist timely processing of business agreements by obtaining the proper legal and financial documents for review prior to execution of contracts. Assist processing of confidential legal and financial information.

• Maintained heavy calendar management, which requires interaction with both internal and external executives, assistants and consultants to coordinate a variety of complex executive meetings.

• Performed legal research and document preparation for litigation and/or dissemination for regional offices.

• Drafted legal documents such as contracts, depositions and pleadings.

• Coordinated commitments to maximize legal counsel’s time efficiently.

• Assigned resources for additional coverage for business operations as needed.

• Prepared necessary documents and handouts for scheduled executive meetings.

• Prepared and organize various legal documents for upcoming cases and trials

• Prepared affidavits, filing and documents with courts.

• Organized and archive the documents related to completed and ongoing cases.

• Kept track of changes in legal framework and provide updates on the changes. EDUCATION AND CREDENTIALS

Doctor of Public Administration - Currently pursuing ETA 12/2024 CAPELLA UNIVERSITY – Minneapolis, MN

Master of Public Administration

Honors: Graduated with Distinction

UNIVERSITY OF TEXAS AT ARLINGTON – Arlington, TX

Bachelor of Science in University Studies

NA’THELLA E. WILSON

UNIVERSITY OF TEXAS AT ARLINGTON – Arlington, TX

Associate in Liberal Arts

TARRANT COUNTY COLLEGE – Fort Worth, TX

Dallas Casa Child Advocate

Notary Public, State of Texas

Professional Training:

Human Resources Training

Leadership & Team Building

REFERENCES AVAILABLE UPON REQUEST

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