Award for best team leader four times in a span of one year

Awards for excellent controlling the attrition

Multiple client appreciations for Complaint Reduction Naveen J

Phone: +91-962*******

Bangalore Email : ad5aos@r.postjobfree.com

Career Objective

A result-oriented & dynamic professional with 7 years of progressive experience into customer service and NBFC in a wide range of roles in Operations. I strongly believe in accuracy and precision in every responsibility I take and also want to be a active part of growing industry with my ability to improve operations and Business growth. Professional Experience:

1 . Hinduja Global Solutions, BANGALORE

Role: Customer Relationship Officer (Feb 2016 – Feb 2018) Client: Airtel - one of the leading telecom giant in the INDIA Role: Team Leader – Operations (Mar 2018 – Nov 2019) Client: Airtel - one of the leading telecom giant in the INDIA Core Competencies

People Management

● Supervising and monitoring the performance level of the staff for ensure strong delivery compliance

● Team management - Appraisal, Mentoring, building strong teams, Grooming etc.

● Attrition control

Operations Management

● Process training & certifications to ensure all resources maintain right skills

● Performance planning - Creating awareness on KRAs to ensure team is aligned with business requirements

● Work allocation - rosters, work plans to ensure compliance on production delivery Accolades & Awards

2 . Quikr India Pvt Ltd.

Role: Team Leader Operations (Nov’19 – Jan’20)

Key Responsibilities

● Handling a team of 16 - 20associates.

● Adhering to contractual needs and ensure operation complaint to the same

● Monitoring activities related Performance Management, People Management, SLA Compliance, Process definitions and documentations

3 . WeRize - Formerly called as “MoneyOnclick'' ( July'21 - Dec'23 ) Role: Disbursal Account Manager - 2

● Interacting with customers regarding loan details and agreement .

● Disbursal 1 - Negotiating and convincing for a loan offer with best interest rate and collecting required documents.

● Disbursal 2 - Educating customer on agreement and getting it signed ( includes agreement/Okyc/e-mandate )

● contributed towards clearance on pending cases - such as Risk clearance and credit clearance for disbursal during crucial times.

● Been a point of contact for training new agents on the process .

● Good track record in maintaining accuracy and quality for smooth and quick disbursal .

● Taken care of the team as a “Mentor” during JFM and suggested ideas in improving the quality of the process .

● Leading the team to achieve the target as per deadline given and instructions given from the management and also extended my support during tough times in order to achieve the overall target .

● Recognized for the best work in maintaining accuracy and giving insights to Quality and Training team . Education

Degree Year of Passing

Institute / University

B.E (CSE) 2014 HKBK college of Engineerng (HKBKCE) Pre University

2010 National PU college,Gauribidanur

SSC 2008 Smt Stella Convent

Additional Strengths

● Good interpersonal and communication skills, proactive.

● Strong organisational skills and attention to detail

● Strong Analytical Capability - Ability to define problems, collect data, establish facts, and draw valid conclusions

● Proven teamwork and change management skills

● Flexibility and ability to multitasks

● Ability to maintain work-life balance

Personal Details:

Name : Naveen J

Father Name : Jagannathan A

DOB : 07-Aug-1992

Marital status : Single

Nationality : Indian

Place. Thank You

Bangalore Naveen J

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