IESHA CANTY

Hamden, CT ***** ad5ao4@r.postjobfree.com 203-***-****

PROFESSIONAL SUMMARY

Proactive, passionate, diligently seasoned, highly motivated, detail-oriented healthcare and social professional with 12+ years' experience with a background in financial insurance services, administration management and support services specialities include ability to work in a team-based environment, communicating with clients, leading teams, ability to work in a team- based environment, strong communication skills within the team and overall organization & high emotional intelligence. Seeking to leverage education and training to take the next career step with a respected organization. SKILLS

PROFESSIONAL EXPERIENCE

Yale New Haven Health – New Haven, CT

Self -Pay Analyst, 07/2018 - Current

• Audits accounts in self-pay file to ensure accuracy of balance and makes timely demand for payment of account.

• Contacts patient to arrange payment in full or installments in accordance with credit card collection policy and established guidelines.

• Adheres to verification protocols to ensure HIPPA compliant.

• Uses established follow up procedures to effectively expedite the prompt payment of claims by third parties and self pay patients.

• Recognizes problem areas and trends which deter the follow-up or collection effort and effectively communicates these to the supervisor.

• Accepts responsibility to maintain/update follow up/collections procedures pertaining to third party, state and federal billing and payment regulations and other contract guidelines and credit and collection policies and regulations.

• Collects payments.

• Oversee the payment record management for over 3000 patients.

• Create a library of 50+ standard operating procedures, FAQs and best practices on a centralized online hub to optimize team efficiency.

• Create a more efficient workspace by proactively anticipating department needs.

• Determine when processes policies and products are negatively impacting the customer experience.

• Conduct research using combination of internal and external sources to develop viable solutions based on existing internal resources and implement those solutions in daily operations.

• Measure feedback by assessing the customer’s response to the implementations.

• Compare outcomes to pre implementation data to determine implementation impact.

• Share findings with members of management and leadership and then advocate for enterprise-wide change.

• Work with Medicare/Medicaid to verify and obtain benefits

• Send 25-30 e-mails daily demonstrate a mastery of written communication and attention to detail.

• Internal change agent.

Group Home Manager, 05/2013 to 06/2016

St. Vincent’s Special Needs – Shelton/Sandy Hook, CT

• Managed two program operations and state compliances.

• Strong Strategic Case Management Skills

• Superb Interpersonal Skills

• Exceptional Computer Skills

• Proficient in Microsoft Office Suite

• State and Federal Policies and Regulations

• Database Management

• Process Improvement

• Editing and Proof reading

• Superb Oral and Written Communication Skills

• Excellent Organizational Skills

• Clinical Assessment Skills

• Proficient in EMR/EHR Software Systems

• Customer Service Skills

• Calendar Management

• Administrative Support

• Clerical Support

• Implemented treatment plans for each resident.

• Facilitated family education programs.

• Provided resource information, advocacy support and empathic ear.

• Demonstrated empathy towards client family members and loved ones while maintaining healthy boundaries.

• Provided individual case management and crisis intervention services to a diverse population of children, and families referred from state agencies.

• Conducted over 150 screenings, diagnostic treatment, and rehabilitative supportive services.

• Efficiently managed group home for residents with mental diagnoses, developmental disabilities, and behavioral issues with a diverse staff of 30.

• Administered medication as needed.

• Effectively interviewed, hired, trained, and evaluated staff.

• Kronos timesheets.

• Ensured families are safe, healthy, and living in a clean environment.

• Designed and implemented improved dialogue techniques that prepares individuals and families.

• Referrals and Resources

• Organized and managed sensitive data input in over 12 excel spreadsheets, retrieving and delivering information monthly and quarterly.

• Ensured all sensitive documents were safe.

Mental Health Program Manager 05/2010 to 11/2017

Marrakech Inc – Woodbridge, CT

● Provide direct services and teaching skills to mental health clients.

● Help aide clients in development of living skills and necessary supports.

● Daily use of problem-solving strategies and response time in situations

● Prepare client progress notes, along with monthly chart form updates.

● Managed patients with substance dependence and co-occurring Axis I and Axis II disorders

● Efficiently managed group home for residents with developmental disabilities and behavioral issues with a staff of 22

● Effectively interviewed, hired, trained, and evaluated staff.

● Demonstrated empathy towards client family members and loved ones while maintaining healthy boundaries.

● Administered medication as needed.

● Kept all sensitive documents secured.

CLINICAL EXPERIENCE

Bridgeport Hospital Psychiatric Unit 01/2010 to 11/2010 Bridgeport, CT

● Interviewed/assessed clients.

● Demonstrated therapeutic care giving.

● Demonstrated empathy towards client family members and loved ones while maintaining healthy boundaries.

● Evaluated and observed clients.

● Performed PPD skin test.

● Collected urine samples for various testing.

● Kept all sensitive documents secured.

● Family educator.

● Collected Data entered into EHR.

EDUCATION

Bachelor of Arts – Expected 2026

Major: Sociology Minor: Criminal Justice

Albertus Magnus College – New Haven, CT

Licensed Practical Nurse Diploma: December 2010

Lincoln Technical Institute – Shelton, CT

Highschool Diploma: June 2006

Norwalk High School - Norwalk, CT

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