Sparks, MD, ***** 240-***-****

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Matthew Dalton

Business Banking Government Programs Specialist

Dynamic and result oriented professional with progressive experience in all phases of banking operations. Significant achievements in generating revenue and driving profitability. Accustomed to working in fast-paced time-sensitive environment to achieve results. Possessed the ability to recognize and address problems with the appropriate sense of urgency and mediation from onset to resolution. Proficient in Salesforce, nCnio, ETRAN, Oracle, Darkhorse, Paradox, Intuit, Microsoft Office; Excel, Word, Access, Outlook, and Power Point, and other CRM databases.

Business & Financial Analysis

Strategic Planning & Execution

Budgeting & Forecasting

SBA Lending and Compliance

Exceptional Customer Service

Relationship Building

Financial Needs Assessment

Process Improvement

Issues & Disputes Resolution

Professional Experience

M&T Bank Nov 2015 – Present

Government Programs Specialist, AVP Relationship Liaison III Relationship Banker III Render exceptional support, assistance and training to sales and operations managers regarding SBA Lending opportunities, reviewing and collecting required documentation for eligibility and compliance, execute SBA servicing tasks (1502, modifications, etc.), and developed and implemented an agile QA process. Delivered active, functional support and assistance to business banking sales managers while liaising with clients as an expert in business banking subject matter. Provided retail functions, nurtured business client relationships, identified financial needs and custom solutions. Referred clients to business partners; business banking, merchant services, mortgage, investments and insurance.

Specialized in SBA Lending Programs while developing and maintaining a broad expertise in commercial loan operations, treasury, underwriting, PMG, SA/PLM, participations, merchant services, online banking, and retail.

Pinpointed and resolved issues by identifying opportunity and servicing the issues to the correct department.

Assessed due diligence for insurances, CRE, Residential RE, GSA, closing, booking, loan proceeds funding, and generated financial statements submissions for underwriting processing.

Performed and completed various duties of branch management in the absence of branch manager. PNC Bank Nov 2012 – Nov 2015

Financial Sales Consultant II Teller Supervisor Financial Sales Consultant Provided guidance and recommendation of retail clients on financial solutions, while expanding client relationships to acquire new households, drive share of wallet, and encourage self-service behaviors.

Forged relationships with retail client aiming on expanding lending opportunities and investment referrals.

Supervised and mentored top-performing sales and service five tellers team focusing on service to sales interactions. Additional & Volunteer Experience: JBA Chevrolet, Internet Sales Consultant Certified Title Corporation, File Manager Spirit Cruises, LLC, Assistant Account Manager The Washington Chorus, Box Office Manager Bedford Village Home Owner’s Association Board Member Columbia Orchestra Board Member Education

Bachelor of Science in Music Management

Frostburg State University

Areas of Expertise

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