Juan M. Osorio

Direct: 201-***-**** Hackensack, NJ 07601

ad5all@r.postjobfree.com

PROFESSIONAL PROFILE

Results-driven, go-getter with extensive sales management experience, training and sales force development. Demonstrated ability to build excellent customer/account relations and increase revenues from new and existing accounts. Great team/manager motivator, with expertise in Business Development arenas. Strategic Business analysis, including market research and competitive intelligence, P&L statements, B2B & C2B. Outstanding leader qualities, customer/business focused professional with vast experience in key client development and retention. Skilled in creating and growing solid B2B/CRM, conducting needs analysis, and account activity tracking. AREAS OF EXPERTISE

*Identifying opportunities*Team Management & Leadership*Public Speaking

*Saas*Paas *Conversions

*Account Development & Retention*New Business Strategy Implementation

*Project Management*Sales Team Development & Training Expert

*Product & Team Development*Problem Solving*AML Compliance Officer (CERT-WU)

*High-Impact Sales Presentations*Bilingual (English/Spanish) PROFESSIONAL EXPERIENCE

L&J Appliance - January 2022- Present

Hackensack NJ

Technician

● Product Maintenance,Diagnostics repair, customer relations of Sub Zero,Wolf & Cove Products .

DataRails -

Tel Aviv,Israel June 2021-June 2023

Sales Development Representative

ALTICE USA

Oakland, NJ November 2018 – April

2019

Residential Account Executive

● Exceeded company goals and expectations by 100%

● Developed and closed new agency leads via CRM Salesforce System

● Communicated the value of product buying platform by walking through detailed demonstrations of product line

● Executed strategic planning to achieve quarterly revenue goals by as much as 50%

● Hit monthly targets, often exceeding sales goals by 15 - 20%

● Grew accounts by identifying and closing-up sale opportunities WESTERN UNION (WU) FINANCIAL SERVICES NORTH AMERICA

$2.5 Billion Fortune 500 Company / MSB Services Company with 5,000 employees Montvale, NJ August 2002 – February 2018

Account Executive

● Expanded customer base year over year, up-to 6,000 active accounts, while increasing revenue up $18million

● Annual revenue projections of $80k with an annual increase of 9 - 12%

● Advanced to management of large-scale territory, 300 stores

● Worked closely with Director and VP in implementing sales, marketing, and service initiatives and collaborated with Key Account Managers, Territory Managers and other Area and Region staff

● Led Project Conversion of over 6,000 active accounts from Web based sites to a Saas application

● Assisted in the CRM conversion from paper reports to Salesforce

● Tasked with increasing per-store transaction volume and revenue for full line of services including Money Transfer, Money Orders and additional new services to both existing and new agents

● Developed programs to increase individual and territory-wide store sales

● Constructed programs and relationships that reduce agent attrition, improve agent service quality, and achieved aggressive call coverage and new sales business objectives

● Managed rollout of corporate plans throughout territory

● Ensured AML Compliance program implementation from BSA Act, and policy / procedure compliance

Honors:

2008, 2013 Presidents Club Winner (WU)

1999 Nextel Career Focus Eagle Award (WU)

NATURA HEALTH FOOD & CAFÉ, INC.

Middletown, NY June 2018 – Nov 2022

Business Consultant & Liaison

● Contribute 27% growth revenue by assisting in the development of marketing and pricing strategies

● Analyze the needs of business units to identify and enhance technology solutions

● Define, document and standardize business needs, business processes, and workflows

● Ensure robust change management processes are in place to ensure successful deployment of system changes, with minimized risk of business interruption

● Establish new hires, training management and recruitment process NEXTEL COMMUNICATION

Rutherford NJ October 1997 – April 2002

Technical Support Manager

● Tasked & Assisted with customer programming and escalation of technical issues related to cellular service (roaming, switch coverage problems) in a call center environment

● Identified and escalated client problems using diagnostic testing software and equipment

● Maintained a high level of follow up and consistency of contacts to all assigned issues EDUCATION

Computer Learning Center -Paramus NJ

● Bachelor of Science Computer Networking Systems 2004

● Associate Degree Micro Computer Business Systems 1998

Contact this candidate