Michael Bensoussan

E: ad5ale@r.postjobfree.com

Tel: 954-***-****

LinkedIn: h ps://www.linkedin.com/michael-bensoussan-b75b7357 MB

Kaseya US

Customer Success Engineer / Technical Account Manager Miami, FL - August 2022 - April 2024

• Reviews to highlight usage opportunity and iden! fy any obstacles

• Own the iden! fi ca! on and resolu! on of obstacles for customers using and obtaining value from our solu! ons.

• Engage with all departments (i.e., Product, tech, Ops) to ensure closure.

• Ensure that a customer has a plan to use available and relevant features

• Posi! on and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products

• Create opportunity and interest for addi! onal modules to drive to closure

• Share new product features and enhancements, deliver best prac! ce adherence guidelines, and provide knowledge transfer as appropriate

• Understands business needs for implemen! ng an IT Management Solu! on in MSP, Enterprise, and mid-size businesses

• Experienced in providing pre-sale solu! on design (including func! onal and technical aspects)

• Experienced in providing solu! on demos and high volume of customized client demos

• Leadership role in driving solu! on enhancements and presen! ng product roadmaps Modani Holdings LLC

Informa! on Technology Infrastructure Manager

Miami, FL - April 2019 - August 2022

• Oversee the IT department with 2 teams of 5 developers and 4 help desk.

• Planning and implementing a better security posture for better reliability and performance on the overall infrastructure of the company by applying tools like BitDefender and Malware- bytes.

• Leading eff orts to improve the cyber security maturity of the overall organiza! on.

• Plan, design and execute IT compliance tes! ng, controls assessment, and documenta! on across all domains for IT General Controls, (PCI DSS) Payment Card Industry, Data Privacy, and other compliance requirements, as appropriate.

• Demonstrates strong execu! ve presence to drive awareness and improve compliance controls and programs.

• Design, plan and install of all new network infrastructure in each loca! on with Meraki and Ubiqui! equipment to improve the security layer from a hardware standpoint with VPNs, content fi ltering, and rules.

• Dealing with top IT vendors for IT-related procurement.

• Implemented the Microso$ suite with Sharepoint and Microso$ Teams for be% er collabara! on across all departments in the organiza! on.

Malema Engineering Corpora! on

Informa! on Technology System Network Administrator Boca Raton, FL - December 2005 - April 2019

• Accountable for user access levels of each segment of database.

• Redesigned, planned and installed all the infrastructure of each loca! on with all new hardware equipment from servers to fi rewalls to improve the security layer.

• Went from a small farm environment to a scalable infrastructure of mul! ple servers that are both local and in the azure environment.

• Developped of a wiki site, online offi ce directory, and applica! on portal with authen! ca! on and informa! on synchroniza! on Terminal service to Ac! ve Directory. Experience

Florida Career College

Associate of Arts - Computer Network Engineer

Educa! on

Opera! ng Systems Azure • AWS • Microso! Server • Windows 7, 10

• Mac OS • Ubuntu

Firewalls Ubiqui" • Sonicwall • Meraki

So" ware Applica! ons Offi ce 365 • Microso! Offi ce Suite • Exchange Server

• SharePoint • Adobe Crea" ve Suite • Report Builder

• G Suite • Freshworks • Asana • Slack • 8x8

ERPs Made2Manage • SAP business one • Dynamics

Programming Language Visual FoxPro • SQL • Nopcommerce • Wordpress

• .NET

RMM / Ticket System Freshworks • Servicenow • Kaseya • Atera • Da$ o

• Autotask • Itarian • Zendesk • N-Able • Gladly

• Teamviewer • Zoho • Connectwise • NinjaOne

IT Documenta! on IT Glue • ConnectBooster • Da$ o • AudIT Backup & Disaster Recovery Spanning • Da$ o SaaS Protec" on and Backupify

• Da$ o

Security ID Agent • RapidFireTools • Kaseya • Atera • Da$ o • Vonahi Knowledgeable in about half of Kaseya product stack Pla# orms

Skills

• Customer Service

• Flexible

• Leadership & Mentoring

• Fiscal Management

• Documenta" on & Repor" ng

• Networking

• Sales & Marke" ng Exper" se

• Troubleshoo" ng & Diagnos" cs

• Cabling & Installa" on

• Implementa" on Expert

• Users & Group Policy

• Ability to work independently

• Project management

• Strategic Planning & Analysis

• Staff Training

• Mul" cultural Sensi" vity and Awareness

• NTFS Rights

• Client Rela" onship Building

• Upgrades & Assembly

• Disk Quotas Management

• Router Programming

• Fluent in English and na" ve in French

• Oversee the performance of full windows backups and Azure VM backups.

• Dealt with top IT vendors for IT-related procurement.

• Authored training materials and procedures in order to conduct training programs to new and exis" ng users.

• Supported all user’s Hardware and so! ware via a RMM tool and other IT pla' orms.

• Implemented the Microso! suite with Sharepoint and Microso! Teams for be$ er collabara" on across all departments in the organiza" on.

• Da$ o Networking Cer" fi ed

• Da$ o SaaS Protec" on Cer" fi ed

• Graphus Cer" fi ed

• BullPhishID Cer" fi ed

• IT Glue Cer" fi ed

• Dark Web ID Cer" fi ed

• Autotask Cer" fi ed

• Da$ o RMM Cer" fi ed

• VSA KCA Cer" fi ed

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