PHONE 706-***-**** • E-MAIL ad5al4@r.postjobfree.com
EVINX DANIEL JR.
EDUCATION
****- ******* ******** ******* *****, FL
Pursuing a Bachelors in Business Administration
Received A+ certifications.
1990 – 1994 Hallandale High School
PROFESSIONAL EXPERIENCE
8/2019 – 6/2023 American Family Life Insurance- Aflac Columbus GA
IAM Analyst
Managed Employee’s network access
Exchange admin
Maintained non hosted clients via remote desktop
Teir 3 tech support
Implement server migrations
Technology used: Win XP -11, Microsoft Office (Word, Excel, Outlook), SQL, Remote Access, Splunk, Cyberark, Mainframe, Active Directory, Network Access, Service Now, Salesforce, O365
1/2016 – 2/2018 Mednax Health Solution Partner Sunrise FL
IT Service Desk / Team Lead
Supported all Mednax's applications and hardware
Provides Level 2 and 3 escalation support
Troubleshoot browser related issues
Assist in Deskside service hardware and software deployment
Technology used: Windows OS, Microsoft Office (Word, Excel, Outlook), SQL, Remote Access, Active Directory, Sharepoint,
1/2015 – 1/2016 Tyco Integrated Security Boca Raton FL
Support Analyst
Utilize Salesforce to read and document SQL and reporting usability issues.
Configure Limited brand servers for surveillance systems
Support Lowes, Walmart, Limited Brands, and Dick Sporting Goods surveillance systems
Level 3 support for end users experiencing issues with surveillance system network issues.
Technology used: Windows OS, Microsoft Office (Word, Excel, Outlook), SQL, Remote Access, Salesforce
2/2013 – 12/2014 EBay Inc. / VendorNet Boynton Beach FL
Account Manager / Support Analyst
Managed and supported the VendorNet SaaS application
EDI implementation and support
Maintained non hosted clients via remote desktop
Built custom EDI X12 maps according to specific client’s needs
Troubleshoot browser related issues
Trained new vendors on using the application using various tools (Adobe connect, Go to Meeting, Team Viewer, Log me in rescue, and Skype)
Technology used: Win XP -7, Microsoft Office 2003 - 13 (Word, Excel, Outlook), SQL, Remote Access
9/2012 - 1/2013 Bayview Asset Management Ft Lauderdale FL
Client Services Analyst
Assist end users with access to RSA secured CRM site
Minor Active Directory administration.
Technology used: Win XP -7, Microsoft Office 2007 (Word, Excel, Outlook)
1/2012 – 8/2012 Mobile Help Boca Raton FL
Technical Support
Provided support for their CRM system (Aplicor) for all employees.
Assisted with supporting their home medical alarm unit.
Technology used: Win 7, Aplicor CRM, Outlook, Word, Excel, Google maps and Earth
2/2008- 10/2011 Aplicor LLC Boca Raton FL
CRM Analysts
Trouble shot and identified issues with the CRM web application.
Provided level 1 and 2 support for clients using the application.
Assisted in IT related tasks such as:
Reimaging company computers
Server maintenance
Weekly server backup
Resolved hardware related issues for company computers.
Document issues or bugs identified by clients.
Work with the development team to resolve identified bugs.
Upgrade servers in collocation as needed.
Server optimization and maintenance to achieve optimal server performance.
Technology used: Office 2003 -2010, Office 365, Acronis, Server 2003-2008, Windows XP – 7, Active Directory, Remote Access, Remedy ticketing systems, .NET, SQL support
3/2007- 2/2008 AAA Auto Club South Doral FL
Call Center Supervisor
Managed a team of up to 20 call receivers.
Monitored calls and provided feedback to improve call quality.
Provided weekly, monthly, quarterly, and annual reports to upper management.
Technology used: Microsoft Office 2000 -2007, Server 2003-2008, Windows XP, Active Directory, Remedy Ticketing System, Oracle
4/2006 - 8/2006 Kaplan University Boca Raton Fl
Tier II Technician
Assisted Kaplan Employee’s and Students with any issue with configuring company databases.
Resolved any VPN issues.
Worked on any issues related to Active Directory, reset network passwords, add, and remove users.
Utilized remote access software to resolve PC issues.
Trained level 1 technicians on new software and/or technical procedures.
Technology used: Microsoft Office 2000 -2007, Server 2003, Windows XP, Active Directory, Remote Access, Remedy ticketing systems,
10/2000- 4/2006 The Answer Group Ft. Lauderdale FL
Supervisor (Bellsouth Dsl)
Lead teams of up to 30 technical support engineers.
Set up home and office networks to work with DSL.
Minor active directory configuration and maintenance.
Traveled back and forth from Ft. Lauderdale FL. to Shreveport LA. to train entry level technicians.
Maintained team goals for productivity and customer satisfaction.
Addressed any escalated issues and concerns by customers.
Technology used: Microsoft Office 2000, Windows XP, Remote Access, Remedy ticketing systems, Oracle
9/2000- 8/2001 Voice Stream Wireless Ft. Lauderdale FL
Customer Service Representative
Trouble shot new and existing cellular phones.
Managed accounts payable and receivable.
Technology used: Microsoft Office 2000, Windows XP,. Oracle
3/1995- 8/2000 Xtra Load Shipping Miami FL
Regional Manager/IT personnel
Managed a 10 computer network on VPN to Caribbean location.
Replaced any defective computer hardware, as well as add new computers to network.
Maintained all shipping invoices and documents for Miami and Caribbean locations.
Traveled to Jamaica, Haiti, Dominican Republic, and Bahamas monthly to synchronize the vessels inventory and to work directly with customs to clear any seized merchandise. Monthly back up of all workstation and server information
Technology used: Microsoft Office 2000, Server 2000, Windows XP, Active Directory, Remote Access, QuickBooks, Peachtree Accounting Software
OBJECTIVE
To use professional work ethics and management skills to represent my employer and lead myself and the company to meet and exceed short term goals, also to expand my technical knowledge to adjust to the ever changing world of computers.