Office Management

Records Management

Data Entry

Calendar Management

Document Preparation

Filing and Organization

Meeting Scheduling

Executive Support

Task Prioritization

Project Coordination

Workflow Optimization

Office Equipment Operation

Correspondence Handling

Phone Etiquette

Customer Satisfaction

Corporate Communication

Problem Resolution

Customer Relationship Management

Conflict Resolution

Multiple Program Coordination

Complaint Handling

Cross-Functional Collaboration

Time Management

Attention to Detail

REGIONAL MANAGER

Alpha Laboratories / Waterdown, ON / October 2019 to July 2023

Led a team of laboratory technicians, consistently achieving a 98%+ accuracy rate in test results while adhering to strict quality control standards. Reduced turnaround time for critical tests by optimizing patient care.

Effectively managed laboratory resources, significantly reducing costs through efficient procurement and inventory control. Streamlined equipment maintenance schedules, decreasing downtime.

Mentored and coached laboratory technicians, fostered a culture of continuous learning. Implemented a training program resulting in a massive increase in staff proficiency and satisfaction.

Oversaw scheduling, budgeting, and reporting activities, consistently meeting or exceeding financial targets, thereby reducing administrative errors through process enhancements.

MEDICAL LABORATORY TECHNICIAN

Alpha Laboratories / Waterdown, ON / October 2018 to October 2019

Conducted over 1,000 diagnostic tests, ensuring a 99.9% accuracy rate, significantly enhancing patient confidence in our services.

Collaborated with the laboratory team to streamline testing processes, significantly reducing report turnaround time and improving patient care.

Implemented a digital records management system, reducing administrative errors and enhancing data retrieval efficiency.

Demonstrated exceptional organization by maintaining a meticulously organized inventory, resulting in zero discrepancies during annual audits.

Elevated patient satisfaction scores through empathetic communication and a commitment to addressing their concerns.

LABORATORY TECHNICIAN

Prism Medical Ltd. / Mississauga, ON / April 2016 to April 2017

Successfully reduced patient wait times by 30% through efficient preparation for doctor-administered treatments, including injections, thereby enhancing the overall patient experience.

Developed a comprehensive understanding of cataract and diabetes-related concerns, resulting in an improvement in identifying high-risk patients and facilitating timely interventions.

MAKIBA HOLDER

647-***-****

ad5akt@r.postjobfree.com

Milton, ON L9T 0E8

CONTACT PROFESSIONAL PROFILE

M

A D M I N I S T R A T I V E E X E C U T I V E

C U S T O M E R S E R V I C E E X P E R T

SKILLS

EXPERIENCE

HOLDER

Highly skilled and accomplished administrative and customer service professional with a distinguished career spanning over 15 years. Adept at providing exemplary support and service to clients and organizations with a proven track record of efficiently managing administrative tasks and fostering positive customer relationships. Possesses exceptional organizational, communication, and problem- solving skills, enabling the delivery of top-notch results in fast-paced and dynamic environments. Recognized for a commitment to excellence, attention to detail, and the ability to adapt to evolving business needs. A dedicated team player with a strong work ethic, consistently exceeding expectations and contributing to the overall success of the organizations served. Ready to leverage extensive experience to drive operational efficiency, enhance customer satisfaction, and support strategic objectives.

EXPERIENCE continued

Maintained an excellent accuracy rate in test results, guaranteeing the reliability of our diagnostic assessments and contributing to our reputation for excellence.

Collaborated closely with a multidisciplinary team of healthcare professionals, effectively communicating patient status and ensuring seamless transitions between assessments and treatments.

PATIENT CARE ASSISTANT

Special Needs Association of Peel / Brampton, ON / March 2016 to July 2016

Led engaging recreational activities customized to each patient's abilities, increasing participation and overall improvement in patient's quality of life.

Proactively monitored patient health by recording vital signs and assisting the nursing staff in identifying early warning signs, significantly decreasing medical complications.

Developed strong rapport with patients and their families, providing emotional support during challenging times and ensuring a trusting and compassionate care environment.

Conducted informative sessions for patients and their families on home care techniques and safety measures, empowering them with the knowledge needed for a smooth transition back to their homes.

HEALTH CARE AID

A.G.T.A. Home Healthcare / November 2015 to March 2016

Provided compassionate care and support to patients in their homes, improving their overall quality of life and comfort.

Collaborated seamlessly with the healthcare team, including nurses and physicians, ensuring accurate information exchange and efficient care coordination.

Maintained precise and up-to-date patient records, improving communication and continuity of care within the healthcare team. RECEPTION/ACCOUNTING CLERK

Office Team / Mississauga, ON / February 2015 to November 2015

Revamped the invoicing workflow by implementing automation tools, resulting in a massive reduction in turnaround time. Processed an average of 100 invoices monthly with meticulous accuracy, ensuring seamless financial transactions.

Provided top-tier customer service by addressing inquiries in French regarding purchased equipment. Maintained an excellent customer satisfaction rating based on feedback surveys, showcasing a solid commitment to effective communication and problem-solving.

Managed the timely completion of Return Authorization Forms by collaborating closely with internal departments. Achieved decreased processing time, enabling swift resolution of customer concerns and bolstering overall satisfaction.

Assumed a proactive role in general office tasks, displaying exceptional organizational skills. Successfully managed incoming and outgoing mail, scheduled meetings, and maintained office supplies, contributing to a smooth and efficient work environment.

PHLEBOTOMIST

Gamma Dynacare / Mississauga, ON / June 2014 to August 2014

Contributed to laboratory operations by supporting technicians in blood work preparation. Managed all electrocardiograms (ECGs) and urinalysis procedures.

Took charge of patient triage and adhered to established guidelines for specimen preparation and transport. Skilfully aliquoted specimens and maintained inventory records.

DIPLOMA IN MEDICAL

LABORATORY TECHNICIAN/

ASSISTANT

Medix College

2012 to 2015

CERTIFICATE IN

INTRAMUSCULAR INJECTION

CERTIFICATE

Medix College

2013 to 2014

DIPLOMA IN MEDICAL OFFICE

ASSISTING

PCDI

2013 to 2014

DIPLOMA IN MEDICAL

TRANSCRIPTION

Darnley Career Training Canada

2013 to 2014

DIPLOMA IN HUMAN

RESOURCES MANAGEMENT

PROGRAM

Certificate in Business Writing

Algonquin College

EDUCATION

CERTIFICATIONS

OPEN SKILLS MANAGEMENT

TOOL (OSMT) CERTIFICATION

CERTIFIED MEDICAL

LABORATORY

TECHNICIAN/TECHNOLOGIST

WORKPLACE HAZARDOUS

MATERIALS INFORMATION

SYSTEM (WHMIS)

CERTIFICATION

LANGUAGES

English

French

EXPERIENCE continued

SALES AND CUSTOMER SERVICE REPRESENTATIVE

Nature's Sunshine Products / May 2006 to Febuary 2008

Ensured the communication of detailed naturopathic product information to customers, translating complex data into accessible language. Effectively conveyed anticipated health benefits as prescribed by naturopathic doctor's counsel.

Collaborated closely with our in-house naturopath to tailor solutions to individual client needs, resulting in the precise implementation of recommended treatment regimens. Achieved an excellent alignment rate between client needs and treatment plans.

Cultivated excellent interpersonal skills, actively engaging with clients to address their medical concerns attentively. Demonstrated product expertise and expanded awareness of naturopathic services, leading to a surge in product line sales.

MARKETING REPRESENTATIVE

Ontario Lottery and Gaming Corporation / February 2001 to August 2006

Welcomed and engaged guests with exceptional friendliness, setting a positive tone from arrival.

Proficiently organized and directed large groups upon arrival, ensuring seamless transitions to designated venues.

Orchestrated high-profile VIP and promotional events, consistently exceeding client expectations.

ADMINISTRATIVE SUPPORT

Human Resources Quantum Management Services / January 1999 to October 2001

Devised a comprehensive office duties guide, covering multifaceted responsibilities such as operating a multiline telephone system, workspace opening/closing procedures, and secure handling of petty cash. This resource contributed to the seamless onboarding of new staff members, reducing training time significantly.

Elevated visitor satisfaction by embodying a welcoming attitude, resulting in a 98% positive feedback rating from job seekers and staff.

Implemented an optimized scheduling system for pre-interview tests and placement director interviews, reducing candidate wait times and improving interview efficiency.

ABEL Med Software Applications

Corel Draw Software/Oscar

Microsoft Outlook

Microsoft Excel,

Microsoft Access

Microsoft PowerPoint

Microsoft Windows

Macintosh

Laboratory Information System

PROFESSIONAL

DEVELOPMENT

VOLUNTEERISM

VOLUNTEER PROGRAM

Halton Healthcare Patient

Transport Department

2015 to Present

VOLUNTEER

Humane Society for Animals

(Animal Rescue)

Missiaasuga

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