Kimberly Holmes
*** ****** **** **** *** B, Franklin, 23851, VA (US)
ad5aj1@r.postjobfree.com
PROFESSIONAL SUMMARY
I am a proactive and confident person looking for a casual customer- service position in the local surrounding areas, or even remotely. Through my years of experience in various positions. I have developed strong communication and interpersonal skills. I am a people-person and eager to be in a role that allows me to help people every day. EMPLOYMENT HISTORY
Store Manager, Family Dollar
•
Developing store strategies to raise
customers’ pool, expand store traffic
and optimize profitability
• Meeting sales goals by training,
motivating, mentoring and providing
feedback to store staff
• Ensuring high levels of customers
satisfaction through excellent service
Oct. 2023 - Present
Wakefield, Virginia
Care Partner/Head Secretary, Chesapeake Regional Medical Center
• Perform file system and database management
• Take messages and manage a multi-line phone to handle calls
• Process medical insurance claims and patient billing Oct. 2022 - Oct. 2023
Chesapeake, Virginia
• Schedule staff meetings
• Handle faxes and mail
• Prepare reports, invoices and memos
• Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails
• Taking and recording patient vitals
• Helping patients with daily tasks, including getting dressed and using the restroom
• Monitoring patient progress and maintaining health records
• Fostering strong relationships with patients
• Making patients feel comfortable
• Aiding communication between patients and health care teams
• Communicating with the patient's family
• Helping patients plan for hospital discharge
Department Supervisor, Lowe’s
Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.
Encouraged the performance of credit card sales every day to meet company goals.
Jul. 2021 - Oct. 2022
Chesapeake, Virginia
Coach, Walmart
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances Feb. 2016 - Jul. 2021
Emporia, Virginia
Quality Control Supervisor, Ace Warehouse
• ssessing the quality of a product or services through a variety of stress tests
• Working with management teams to provide recommendations and solutions to quality issues
Oct. 2015 - Feb. 2016
Suffolk, Virginia
• Reporting on the quality of products and/or services throughout all phases of production
• Assessing and reviewing all materials provided by suppliers to ensure overall quality
• Investigating root causes of defects and recommending solutions for quality issues
• Onboarding and training new quality control team members
• Staying up to date with new quality control techniques and methods
Assistant Store Manager, Walmart
•
Supervise and train staff
•
Review staff performance and offer constructive feedback
•
Collaborate with team leads on setting and achieving team-specific goals
•
Purchase inventory based on current trends, availability of new products and customer interest
•
Display merchandise to maximize purchasing appeal
•
Organize sales and product demonstrations
•
Write sales and customer reports and make recommendations for improvements
•
Interact with customers and resolve complaints or grievances Jan. 2007 - Oct. 2015
Emporia, Virginia
Administrative Assistant, A1-at Home Care Services
• Review and maintain written and computer files, plus conduct data entry
• Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties
• Research and collect information
• Assist with all budget activities, including accounting
• Help implement new programs, procedures, methods, and systems
May. 2002 - Jan. 2007
Suffolk, Virginia
• Conduct fiscal reviews, surveys, and collect information on administrative matters
• Responsible for preparation of confidential documents and reports
• Maintain meeting minutes
• Coordinate and schedule meetings and conferences
• Coordinate operations, including purchasing, equipment, property inventory, building, equipment, and disposal
• Maintain complete stock of all office supplies and accuracy of inventory
• Connect with building vendors to carry out fixes and improvements
EDUCATION
Store Manager Training
• Family Dollar, Suffolk, Virginia
Nov. 2024
Care Partner
• Chesapeake Regional Nursing Training, Chesapeake, Virginia Sep. 2022
Personal Care Assistant
• Tidewater Nursing School, Norfolk, Virginia
Jun. 2019
Management Program
• Walmart Academy, Chesterfield, Virginia
Dec. 2016
Personal Care Assistant Training
• A1 at Home Care Services, Suffolk, Virginia
Jun. 2002
General Studies
• Pearson Vue, Portsmouth, Virginia
General Studies
• Lakeland High School, Suffolk, Virginia
Management
Communication
Teamwork
Accounting
MS Office
Written
Illustrator
Photoshop
JavaScript
Organized
SKILLS
Expert
Expert
Expert
Expert
Skillful
Expert
Skillful
Experienced
Skillful
Expert