Casondra Davis

*** **** ****** *****,

Bessemer, Al 35020

Home: 205-***-**** Cell: 205-***-****

Email ad5acz@r.postjobfree.com

Professional Summary

I have over 15 years in the professional industry. I have excellent communication skills demonstrated by 15 years of experience in healthcare. I was a dedicated worker skilled in, clerical and patient support. I have strong ability to communicate clearly and effectively.

Education and Training: Brown Mackie College Homewood, AL 35209

Date: July 2013-May 2016

Major: Medical Records Healthcare Graduated: May 2016

Skills Highlights

Active listening skills Multi-Tasked Problem resolution ability

Sharp problem solver Courteous demeanor Adaptive team player

Professional Experience

Loyalty Cleaning

2018-2021

Supervisor: Alecia Ware or Robert Peoples

Provide quality-cleaning services

Run errands for elderly people

Patient Access Representative/Financial Counselor

Brookwood Emergency Room, Homewood, Al

October 2016-2018

Supervisor: Tammy Jackson 205-***-****

Type skills of 35 wpm

Knowledge of PC/CRT/printer

Knowledge of function and relationships within a hospital environment

Customer service skills and experience

Works in a fast paced environment

Effectively receive and express detailed information through oral and written communications

Medical Terminology

Third Party Payor

Compliance standards preferred

Daily perform essential job duties in at least two Patient Access service areas including ED.

Daily proper negotiations techniques to collect money owed by Patients/Guarantors.

Effectively communicating orally and in written format with medical staff

Scanning and processing document

Supervisor

All My B.E.S.T.LLC-Bessemer, AL

April 2013-Present

Supervisor: Ms. Coleman 205-***-****

Set Appointment

Customer Service

Follow up on leads for venue

Responsible for catering

Mailing packages via UPS or Federal Express

Responsible for purchase orders

Receive and sort inventory

Patient Access Representative

Trinity Medical Center-Birmingham, AL

February 2015-May 2016

Front Desk

Registration

Scheduling

Financial Counseling

Bed Control

Cashier

Insurance

Document Imaging

Flexible

Customer Service

Medical Assistant/Receptionist/Medical Records Clerk

January 2004 to April 2013

Alabama Cardiovascular-Bessemer, AL

Supervisor: Jennifer McDaniel 205-***-****

Handled check in and check out

Medical Records

Responsible for referrals

Set up procedures

Set up testing

Scheduled appointments

Took co-payments and made payment arrangements

EMR (electronic medical records) scan and index chart

Customer service skills

Record keeping

Patient files in order, and retrieve files when patients arrive for appointments

Phone duties, request for medical records, obtain authorization

Created records in the database for new patients

Copy and faxing

Sorted incoming mail and in office mail distribution

Collector, Healthcare Facility

January 2002 to January 2004

Cash Retrievers-Hoover, AL

Supervisor: Sharron Law

Debt collector

Taking high inbound calls

Handled credit card payments

Made payment arrangements

Provided quality customer service

Negotiated a discount or a payment arrangement with the agency

Problem solvers working for both the healthcare provider and the patient responsible party to resolve a debt and find appropriate method of reimbursement.

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