Nicole Pollard

Seeking a job in an environment with oppurtunities for growth.

Charlotte, NC 28262

ad5acm@r.postjobfree.com

+1-704-***-****

Authorized to work in the US for any employer

Work Experience

Team Lead/Proficiency Lead

Bank of America - Charlotte, NC

October 2019 to Present

Process wire transfers from multiple avenues that are input by client. The types of wires (i.e.- Commercial Wires, International Wires and Business Banking)

The fraud monitoring queue is where the wire stops if it needs a secondary review or further verification. Once the wire is pulled from queue its then investigated and make call out to or send an email to client to verify wire instructions. Malware is another area in which we reach to client to inform them of possible danger to their PC device in which we have to deactivate the user until they are able to get the device cleaned by way of deep scan. Recalls are an investigative process where our client will inform our internal partners that a wire has fraudulently been released due to a email spoofing or hacking, etc. Completing process reviews for four teams under Global Payment Operations, Alert Management, Check Fraud, Escalations and Risk Management. Ensuring the teams are following process and procedures accordingly and providing feedback. Facilitating training and retraining for teams as well as focusing on opportunities to bring teams to meet or exceed at 80% Proficiency. Sr. Fraud Analyst

Synchrony Finanical

April 2017 to October 2019

Received inbound calls from credit card customers in regards to card declining or any reason the card or account may not be working properly. Accurately and in a timely manner, troubleshooting and providing results for the customers issues. (i.e.- removing block after properly verifying customer, issuing new card if they are using the old card and making sure they have a great customer experience.) In charge as an Adherence Champion by making sure teams numbers, during each month, are meeting quality standards. Office Clerk/Receptionist

Anco Fine Cheese - Charlotte, NC

January 2017 to April 2017

• Office clerk position for company ANCO Fine Cheese- required multi-tasking and very much detail.

• Invoicing is a task that takes precedence over all other tasks such as (i.e. filing and recordkeeping) which are two important tasks to complete as well.

• Invoicing pick tickets that are pulled by the pickers in the warehouse is required to ensure that the delivery of product is delivered accurately according to schedule.

• Invoicing is a form of entering data and requires fast typing due to the volume of business that is received on daily basis. (Typing speed of 45 wpm)

Certified Housing Counselor

S.T.O.P Organization - Virginia Beach, VA

September 2015 to November 2016

• Conducting financial assessments for low-income to moderate families that are in need of financial assistance through the housing counseling program

• Assistance provided to families must be able to be determined eligible for program. For example, there must be at least one child in the home under the age of 18 and also there is HUD income guideline that also determines eligibility

• Also, the program provides literacy for mortgage, foreclosures, pre-purchase and post purchase

• Data Entry into an Excel spreadsheet to keep a list of all clients

• Requires strong interpersonal and communication skills

• Computer literacy of MS Office Suite and the capable of learning and working with client databases Lab Accessioner

QDX PATHOLOGY SERVICES - Cranford, NJ

February 2009 to June 2014

• Thorough understanding of laboratory quality assurance policies and expertise in composition analysis

• Familiar with clinical laboratory settings and associated protocols

• Job duties included: separating, preparing, arranging and labeling specimens to prepare for reading of results on a slide

• Conducted all in-house testing as scheduled

• Knowledge of use of centrifuge machine and lab materials

• Spun urine in centrifuge to separate cells and then mixed with Cytolysis to get a clear stain on slide

• Data entry of patient data in Excel Spreadsheet

Education

High School Diploma in Computer Technology

Abraham Clark High School - Roselle, NJ

September 1994 to June 1999

Skills

• Counseling

• Front Desk

• Medical Billing

• Front Office

• Reception

• Time Management

• SharePoint

• Microsoft Excel

• Administrative experience

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Access

• Laboratory Experience

• Laboratory Procedures

• Databases

• Insurance Verification

• Microsoft Windows

• Time management

• Computer skills

• Content management systems

• SharePoint

• Microsoft Access

• Tableau

• Team management

• Leadership

• SAS

• Quality assurance

• Scrum

• Customer service

• Typing

• Windows

• Fraud prevention and detection

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