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Customer Service General Manager

Location:
Seattle, WA
Posted:
April 26, 2024

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Resume:

PROFILE

My knowledge as a doctor helps me

to perform other types of jobs related

to medicine in a satisfactory way.

Languages: English (fluent), Spanish

(native)

CONTACT

PHONE:

206-***-****

EMAIL:

ad5ack@r.postjobfree.com

CERTIFICATE

• Registry of Medical Assistants –

RMA

• Certificates from American

Academy BLS & CPR

• Certificate HIPAA

• Certificate OSHA

• Certificate CPI

SKILLS

• Documentation proficiency

• Needs assessment.

• Problem-solving

• Progress evaluation

• Strong communication

• Cultural sensitivity

• Client privacy

• Advocacy

• Medical Procedures

NERY AGUERO GANDOL. MD

EDUCATION

Doctor of Medicine, University of Enrique Cabrera, Havana, Cuba

(2013).

BSN, University of Sacred Heart, Puerto Rico, United States of America

(2022-present)

WORK EXPERIENCE

Clinical Rotation Maternity & Pediatric, Centro Medico Hospital, San Juan, PR 2024

• Prepare patients for examination and treatment by taking patient histories and vital signs.

• Prepare exam and treatment rooms with necessary instruments for your patients including preparation and maintenance of supplies and equipment for treatments.

• Give injections and assist with lab testing.

• Assist physicians in applying splints, dressings, and bandages.

• Assist with transfers and scheduling of follow-up care.

• Coordinate patient physicals and workplace injuries for partner accounts. Clinical Rotation G. Medicine, Doctors’ Center Hospital, San Juan, PR 2023

• Medication administration

• Preparing medication orders

• Maintaining good communication with patients

• Developing care plans

General Manager, Pomodoro, Seattle, WA 2015 – 2018 & 2021-2023

• Developed an organizational system to track and order new inventory with a minimum of overspending.

• Provided excellent customer service by maintaining a friendly, welcoming environment, offering responsive attention, and employing careful de-escalation strategies when conflicts arose.

• Managed a diverse staff working in a variety of different positions with focus on job-satisfaction, teamwork, professional development, quality product, and excellent customer service.

• Performed regular accounting to ensure stable finances and timely payments.

• Maintained high standards of hygiene and detail-oriented preparation both in the back and front of the house. Medical Doctor & Medical Coordinador, Clinic La Luna, Cancun, Mexico 2018

– 2020

• Provided attentive family medical care as a general practitioner to a wide range of patient-types, including people with disabilities, different religions, races, gender-identities, sexual-orientations, and socio- economic backgrounds.

• Utilized empathy-based lifestyle coaching with patients who received unexpected diagnoses to assist acceptance and responsibility-taking of disease or illness.

• Conflict resolution

• Understanding of legal, medical, and social service resources

• Expert in database management, spreadsheets, and word processing software.

Medical Doctor & Manager, CDI Medical Clinic, Caracas, Venezuela 2014 – 2015

• Worked as a general practitioner for extremely underserved urban populations with an enormous variety of co-morbidities and vulnerabilities.

• Performed triage and crisis management duties to control the flow of patient ingestion and prioritize the urgency of procedures faithfully and appropriately.

• Used a variety of inventory-management software and organizational strategies to track, distribute, and order medication, surgical materials, and other equipment necessary for the clinic to run smoothly.

• Prepared curriculum, gave classes and graded the performance of Venezuelan medical students in the subjects of Pathology and Anatomy

• Managed a team of doctors with varying specialties to ensure that patients received the appropriate level and type of care. Medical Doctor, Enrique Cabrera Hospital/William Soler Pediatric Hospital/Martires de Calabazar Family Medicine & Polyclinic, Havana, Cuba 2013 – 2014

• Worked in Emergency Room providing critical/acute care.

• Collect population data.

• Public health campaigns

• Worked in a pediatric care hospital in the emergency room and rotated in neurology, neonatal care, intensive care, rehabilitation, respiratory care.

• Provide family medicine care as a general practitioner. REFERENCES

• Antolín Blanco – General Manager: Pomodoro – Contact

206-***-****/ ad5ack@r.postjobfree.com)

• Dr. Luis González Rodríguez – General Manager: Clinic La Luna

– Contact (52-998-***-****)

• Dr Tania Sartorio General Medical Director: CDI Medical Clinic, Caracas, Venezuela – Contact ( ad5ack@r.postjobfree.com)



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