F a b i a n a M i l l á n
Driven, self-motivated with 20 years’ experience in property
management. Seeking a company with a great working environment, that offers opportunities for bilingual professionals with a strong customer service background, sales and administrative experience, who are driven to succeed.
CONTACT PROFESSIONAL SUMMARY
ad5acg@r.postjobfree.com
180 BPW Club Road
Carrboro NC, 27510
SKILLS PROFESSIONAL EXPERIENCE
Audubon communities
Property Manager/ Area Manager, Aug 2018-Present
• Design and implement effective marketing initiatives for existing and potential residents.
• Review and approve all prospective tenant applications.
• Negotiate, prepare, and monitor all legal documents relating to tenant occupancy.
• Schedule and supervise inspections and maintenance programs
• Evaluate, approve, and monitor all vendor contracts
• Review and reconcile accounts payable and receivable
• Develop and administrate complete and accurate annual budgets
• Present weekly and monthly management reports including updates on administrative items, and status of the property.
• Interview, hire, train, and performance manage onsite staff
• Respond to, investigate, and resolve all tenant concerns to achieve a high level of customer service
Highland Circle, Prado North I, II, III, IV, Coperland (commercial) Property Manager 2016 to 2018
• Foster relationships with over 400+ clients, to achieve company profit and tenancy objectives.
• Train a team of 4 interns to prepare and maintain case files, documenting clients’ personal and eligibility information, services provided, narratives of clients’ contacts, and relevant correspondence.
• Coordinate with maintenance team to ensure market-readiness of the units.
Problem Solving
Negotiation
Coaching
Crisis intervention
English, Spanish
and Portuguese
Customer service
Tolerant & Flexible
ACHIEVEMENTS
Teller Excellence
Sales and Service Excellence
Banking Excellence
Building and Retaining
Customer Relationship
Tolerant & Flexible
Orchard Springs and Garden Terrace Apartments
Property Manager 2013 to 2016
• Manage daily functioning of properties – Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.
• Report financial operations Payments for leasing, taxes, maintenance, insurance.
• Analysed all essential information required, such building’s physical condition and area population.
Laurels at Greenwood Apartments
Assistant Property Manager Tax Credit June 2013 to 2015
• Complete legal documents pertaining to lease administration
• Manage resident move in and out process to ensure resident satisfaction
• Assist with resident renewals, expansion, and contractions
• Collect and deposit community revenue and maintain company budget Royale Apartments
Property Manager-2011 to 2013
• Check daily functioning of properties – Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.
• Manage financial operations Payments for leasing, taxes, maintenance, insurance and others
• Analyse and calculates all essential information required, such as property taxes, building’s physical condition and area population.
• Inform property needs and concerns with property owners
• Co-ordinate property inspections and audits with financial lenders and city and/or state agencies as required.
Cantabria Hills Apartments
Property Manager- 2010 to 2011
• Assisted the Property Manager at an affordable living community in South Georgia compliance and paperwork for Voucher Based Section 8 property apartment and community tours
United Americas Bank
Financial Service Representative- 2006 to 2010
• Assist in and support all aspects of sale and service-related activities in the branch
• Develop, strengthen, and expand new and existing consumer and business relationships by providing financial solutions that meet client’s needs and goals
• Creating weekly call planners, pipelines, and continuous follow up schedule
• Assist management with staff training, including open, close, and maintain accounts
• Cross-Sell appropriate services, and/or product, including RDC, merchant services and loans
Sun Trust Bank
Head Teller, Financial Service Representative- 2003 to 2006
• Customer Service
• Control cash in tellers' drawers.
• Prepare a daily cash report for the general ledger
• Help other tellers find a difference if end-of-day debits and credits are out of balance
Ramsey & Norman LLC
Legal Receptionist 2003 to 2004
• Mainly responsible for handling the front desk of the office and handling all the clerical duties, administration of the office
• Handle all the duties like answering phone calls and mails, greeting and welcoming clients and so on
• Maintain all legal files and documents, keeping record of these files and documents
• Responsible for communicating with the customers and clients The Breakers Apartments
Leasing Agent 1999 to 2003
• Prepare leases.
• Show apartment homes
• Assist with move-ins-outs
• Prepare renewals and marketing outreach
• Meet and greet customers, tours and residents.
• Tour prospects through the vacant apartment homes and models and sign them up for new leases
• H&R Block Income Tax Atlanta Georgia Certificate of Accomplishment
• IT Training Center Real Estate School Atlanta, Georgia Real State School Not licensed
• Rental procedures and policies
• Show the property and resolving any concerns,
• Using the Internet as an aide in leasing
• How to be successful in leasing
• Presenting an apartment over the telephone “The Safety Factor”. RELEVANT TRAINING AND EDUCATION