Robin Lightell-Pearson

**** ***** ******* **,

Moss Point, MS 39563, 228-***-****,

ad5ac1@r.postjobfree.com

PROFESSIONAL SUMMARY

I am seeking an opportunity to contribute to your company's success. I am a hardworking, ethical, and detail-oriented person. I enjoy providing positive customer service support by answering questions promptly and paying attention to details.

SKILLS

• Customer contact

• Record keeping

Phone support

Proficient in Microsoft Word Written,verbal communication

• Time management

• Documentation management

• Multitasking.

Data entry

Fraud Protection

• Customer education

Inbound call center contacts

• Proficient in Zen-desk ticketing System

• Accounts Fraud Review

EXPERIENCE

Amazon Remote Work from home

Lead Customer Service Representative

August 2022 - July 2023

Moss Point, Ms

Customer service support within Amazon's Retail Department, Amazon Business and Amazon's Customer Protection Review Team.

Verifying each account before accessing personal account information. Take inbound calls from retail customers while assisting with concerns, complaints, issuing refunds, tracking packages. Setup new business accounts. Proactively assisted with current issues or concerns for new and existing customers.

Requested credit line increases with a 75% acceptable amount per customer requests. Applied credit memo's to active pay by invoice accounts.

Educated Business customers about Amazon's Business analytics. I am skilled at resolving problems smoothly, while working within new and existing customer accounts Completed in-depth training within Amazon's Customer Protection Review Team. This being the First point of contact when accounts are reported for Unauthorized Account Activity. By researching accounts, facts,and reports while escalating to Tier 3 support services for additional support when needed.

Helped with gaining back an average of 2% of affected customer accounts revenue due to such things as fraudulent actions that were spotted while taking the proper steps needed in account security. I Effectively Helped our team handle high-volume work by prioritizing tasks and contacts I have completed all tasks promptly and with minimal oversight. While going above and beyond the customer's expectations.

I have retained customer satisfaction with fast, knowledgeable service. Answered telephone inquiries related to customer applications, accounts, or request with a combined 96% success rating.

I have provided attentive and personable service to all customers. Addressed customer complaints with tactful communication and actionable solutions. Managed and updated customer accounts to reflect updated demographics, service adjustments, or billing statuses.

NexRep work from home

Customer Service Representative

June 2021 - August 2022

Moss Point, Ms

I Effectively handled over 70 business contacts weekly far exceeding set metrics through email support, live chat and inbound calls. Assisting with technical support during Sprint- T mobile Merger. I have achieved customer satisfaction with fast, knowledgeable service. Resolved customer concerns in live chat by 92% by setting up customer accounts and reformatting sim card options.

Provided attentive and personable service to all members. Answered emails, sent replies or set follow-up interactions Using Zen-desk ticketing System Worked as shift leader within customer service. While carefully listening and resolving customer issues.

Escalated issues to appropriate departments. Acheived 89% Member retention Managed and updated customer accounts to reflect current demographics or billing status. Helped to improve members' experience

Followed correct guidelines

R & B Custom Landscaping

March 2015 - Current

Office Manager

Moss Point

Completed accurate work tasks by carefully reviewing every order. I effectively helped our team handle high-volume work by prioritizing tasks and organizing supplies. Retained customer satisfaction with fast, knowledgeable service. Scheduled new and repeat services. Opened new business accounts. Answered telephone inquiries related to customer services, accounts, or requests. I have addressed customer complaints using knowledge of company procedures Managed and updated customer accounts to reflect address or contact changes, service adjustments, or billing status. Managed customer accounts and invoicing

Placed new orders. Maintained old and new customer relations. Organized work orders. Worked in the field when needed to assist employee's to finish the job in a timely manner Ray Lightell

Home Health Patient Care Provider

May 2014 - September 2022

Moss Point, MS

Supported clients in handling general housekeeping tasks such as laundry and basic cleaning. Prepared balanced, healthy meals and snacks for clients. Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship. Maintained a

clean home environment, changing linens, washing laundry, and cleaning spaces. Education

O Perry Walker High School, New Orleans, La.

1979 -1983

Achievements

Awarded NexReps Marketplaces Choice In Customer Service May- June 2022

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