NOUNDY VIL

Jacksonville, FL ***** 973-***-**** ad5ab9@r.postjobfree.com

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and Logistic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Report Generation

Appointment Scheduling

Complaint resolution

Call Management

Paperwork Processing

Data Entry

Scheduling

Problem-solving abilities

Work History

Customer Service Representative ( Remote) 05/2020 to Current Babas Unique Logistic – 3860 Forest Dawn CT. Snellville, GA 30039 I Enhanced customer satisfaction by promptly addressing concerns about logistics issues and providing accurate information.

I Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. I Assisted customers in navigating company website and placing online orders, improving overall user experience.

I Exceeded performance metrics consistently, earning recognition as a top performer within the team.

I Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Contributed to sales growth by upselling products and services based on individual customer requirements.

Warehouse Associate 07/2022 to 05/2023

Amazon – 250 Busch Dr, Jacksonville, Fl 32218

Improved warehouse efficiency by streamlining inventory management processes. I helped Reduce order processing time through effective organization and prioritization of tasks. I Maintained a safe working environment by adhering to safety protocols and guidelines. I Assisted in reducing product damage by properly handling and storing materials. Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

Aided in optimizing warehouse layout for better space utilization and efficient material flow. Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Collaborated with team members to achieve daily targets and complete tasks efficiently. Caregiver 11/2021 to 06/2022

Penny Retirement Community – 3495 Hoffman St, Green Cove Springs Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Assisted clients with activities of daily living, promoting independence and quality of life. Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing. Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved. Education

High School Diploma 05/2022

Middleburg High School - Middleburg, FL

Certifications

CNA - Certified Nursing Assistant

NCPCT - Patient Care Technician

BLS Certification

Driver License

Languages

English

Native or Bilingual

Haitian Creole

Native or Bilingual

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