Ashley Michelle Eckart

812-***-****

ad5aat@r.postjobfree.com

**** ******* ****

Taswell, IN 47175

Summary

Personable and dedicated Customer Service Representative with extensive experience in Sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Motivated Assistant Accounts Payable Manager with 2-3 years' experience. Proven leader with success in managing accounts payable professionals. Focused on supporting rapid growth and expansion by effectively overseeing the processing invoices each month.Rapid 10-key data entryMicrosoft Windows 10MAC Apple computerMicrosoft Excel

Work Experience

Management

Corydon, IN; McDonalds/ Nov 2020 to Sept 2021

I meet my goals every work shift. I guide crew memebers to do and succeed in the correct duties on their shifts. I manage shifts to sucess and have many oppurtunities to better the shift working and having it to grow into a great work enviroment.

Customer Service

Corydon, IN; API Consolidated/ Sep 2016 to Jun 2018

Met or exceeded revenue objectives by promoting products or services to customers during service, account and sales follow-up chats. Evaluated customer account information to assess current issues and determine potential solutions. Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact. Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review before each shift. Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers. Conducted analysis to address issue which led to positive outcome. Successfully led key projects which resulted in positive outcome.

Order Processor

New Albany, IN Discount Labels Inc./ Aug 2015 to Jun 2017

Provided tracking details and resolved problems for customers. Obtained customer information from phone calls and email communication and entered in into Microsoft Excel, Microsoft 10 and MAC Apple to update records. Verified client information and validated data before creating shipping paperwork and internal documents. Reviewed customer requests, resolved questions and defined specifications before completing orders. Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts. Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.

Customer Service Manager

Corydon, IN Appliance Zone LLC/ Jul 2013 to May 2015

Developed open and professional relationships with team members, enabling better, more effective customer service. Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques. Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections. Automated contact management system to maintain efficient client organization. Collected customer feedback and recommended procedural or product changes to enhance future service delivery. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Interviewed, hired and trained new quality-focused customer service representatives. Answered customer requests with friendly, knowledgeable service and support. Evaluated customer account information to assess current issues and determine potential solutions.

Production Assembler

Leavenworth, IN Jasper Engine And Transmission/ Nov 2021 to Still employees with company

I have a goal to meet every day with a certain amount of transmissions to build. We work at a fast pace to make certain that our customers are satisfied with their finished product, especially to avoid any warranties. The work is on an assembly line.

Education and Training RenameHigh School Diploma:

South Central Jr/Sr High School Expected in May 2005 Elizabeth, IN,

GPA: Cosmetology Education PJ's College of Cosmetology, Expected in Clarksville, IN