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General Manager Customer Service

Location:
West Jordan, UT
Salary:
65,000
Posted:
April 25, 2024

Contact this candidate

Resume:

Chris Siegmann

Restaurant General Manager

Meridian, ID 83646

ad5aa6@r.postjobfree.com

+1-720-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Black Bear Diner - Boise, ID

July 2023 to Present

Customer service, employee supervision, development and training, of staff. Supported restaurant staff

to maintain physical integrity of the restaurant and filled in where needed to ensure efficient operations,

opening and closing duties, cash control, inventory control, food preparation, prep, scheduling, daily

inspections of all areas of the restaurant.

Service Manager

Buffalo Wild Wings - Carson City, NV

June 2021 to May 2023

Training store ... Customer service, supervision, training, and development of staff. Supported restaurant

staff as needed to assure the integrity of the restaurant. Oversaw all aspects of the restaurant including,

cash control, inventory control, food preparation, prep, scheduling, daily inspections .

Assistant General Manager (AGM)

Bullys Sports Bar and Grill - Carson City, NV

October 2020 to May 2021

Customer service, employee supervision, development and training, of staff. Supported restaurant staff

to maintain physical integrity of the restaurant and filled in where needed to ensure efficient operations,

opening and closing duties, cash control, inventory control, food preparation, prep, scheduling, daily

inspections of all areas of the restaurant. Daily. weekly. Bi-weekly reports

Assistant General Manager (AGM)

Capriottis Sandwich Shop - Carson City, NV

July 2020 to October 2020

Customer service, employee supervision and training, supported restaurant staff to maintain physical

integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing

duties, cash control, inventory control, food preparation, prep, scheduling, daily inspections of all areas

of the restaurant. Daily. weekly. Bi-weekly reports

General Manager (GM)

Capriotti's Sandwich Shop - Las Vegas, NV

October 2019 to March 2020

Customer service, employee supervision and training, supported restaurant staff to maintain physical

integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing

duties, cash control, inventory control, food preparation, prep, scheduling, daily inspections of all areas

of the restaurant. Daily. weekly. Bi-weekly reports.

General Manager

Arby's - Las Vegas, NV

July 2019 to October 2019

Customer service, employee supervision and training, supported restaurant staff to maintain physical

integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing

duties, cash control, inventory control, sandwich making and food preparation, daily inspections of all

areas of the restaurant. Daily. weekly. Bi-weekly, And monthly reports.

Training General Manager

Arby's - Longmont, CO

February 2019 to June 2019

Customer service, employee supervision and training, supported restaurant staff to maintain physical

integrity of the restaurant and filled in where needed to ensure efficient operations, opening and closing

duties, cash control, inventory control, sandwich making and food preparation, daily inspections of all

areas of the restaurant. Daily. weekly. Bi-weekly, And monthly reports.

Assistant General Manager

Petro stopping centers and TA operations Johnson's Corner - Johnstown, CO

April 2017 to February 2019

Customer service, employee supervision and training. Supported staff to maintain the physical integrity

of the restaurant at all times

Counseling and coaching staff of up to 20 employees on the floor at a time. 65-75 employees.

FOH mostly keeped employees out of the weeds. Got on the line when needed.

Food and Beverage Supervisor

Crystal Bay Casino- North Lake Tahoe - Crystal Bay, NV

November 2015 to March 2017

Employee supervision, training, and scheduling. Supported staff to maintain physical integrity of the

Crystal Bay Steak and Lobster House and the Casino.

Filled in where needed to ensure efficient operations.

Coach, council and discipline as needed.

Education

High school or equivalent in General Education

Acalanes High - Lafayette, CA

1979 to 1981

Skills

• Health scores for 10 years of 95+ with no major violation (10+ years)

• Owner/Operator of a Martial Arts Studio (6 years)

• Profit and loss control, inventory, shipping and receiving, cash control, employee scheduling,

bookkeeping, and training programs (10+ years)

• Excellent customer service delivering legendary service with awards (10+ years)

• Management and staff supervision, training, coaching, and counseling (10+ years)

• Word (10+ years)

• Inventory Management (10+ years)

• Microsoft Word (10+ years)

• Operations (10+ years)

• Payroll (10+ years)

• Scheduling (10+ years)

• Team Building (10+ years)

• Excel (10+ years)

• Supervising Experience (10+ years)

• Budgeting (10+ years)

• Store Management Experience (10+ years)

• Microsoft Outlook (10+ years)

• training (10+ years)

• Inventory (10+ years)

• Restaurant Management

• Food Safety

• Forecasting

• Management

• Assistant Manager Experience

• Pricing

• Event Planning

• Financial Report Writing

• Leadership

• Restaurant Experience

• Leadership Experience

• English

• Cash handling

• Labor Cost Analysis

• Kitchen Management Experience

• Human Resources

• Accounts Receivable

• Food Preparation

• Catering

• Merchandising

• Culinary Experience

• Time management

• Organizational skills

• Recruiting

• Menu Planning

• Office Management

• Operations Management

• POS

• Purchasing

• Strategic Planning

• Cooking

• Aloha POS

• Inventory control

• Micros POS

• Kitchen management

• Catering

• Microsoft Excel

• Leadership

• Microsoft Word

• Microsoft Office

• Management

• Customer service

• Hospitality

• Restaurant experience

• Restaurant management

• Communication skills

• Guest services

• POS

• Hotel experience

• Cooking

• Menu planning

• Sales

• Cash register

• Supervising experience

• Cash handling

• Profit & loss

• Conflict management

• Retail sales

• Marketing

• Pricing

• Training & development

• Budgeting

• Recruiting

• Merchandising

• Forecasting

• Analysis skills

• Payroll

• Mentoring

• Procurement

• Quality control

• Knowledge management

• Quality assurance

• Purchasing

• Financial report writing

• HACCP

• Accounts payable

• Succession planning

• Accounts receivable

• Office management

• Bookkeeping

• Construction

• Employment & labor law

• Operations management

• Human resources

• Financial acumen

• Computer skills

• Continuous improvement

• Food safety

• Team management

• Inventory control

• Serving

• Time management

• Kitchen experience

• Cost control

• Organizational skills

• Sales management

• Social media marketing

• Clerical experience

• Retail management

• Shift management

• Driving

• Store management

• Negotiation

• Food production

• Wine knowledge

• Financial statement preparation

• Janitorial experience

• Cleaning

• Commercial cleaning

• Lawn care

• Hand tools

• Power tools

• Revenue management

• Microsoft Outlook

• Delivery driver experience

• Basic math

• English

• Food industry

Certifications and Licenses

ServSafe

Driver's License

Food Handler Certification

Class D

Assessments

General manager (hospitality) — Proficient

May 2020

Solving group scheduling problems and reading and interpreting P&L statements

Full results: Proficient

Bookkeeping — Proficient

June 2021

Calculating and determining the accuracy of financial data

Full results: Proficient

Bartending — Proficient

April 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

General manager (hospitality) — Proficient

May 2021

Solving group scheduling problems and reading and interpreting P&L statements

Full results: Proficient

Cooking skills: Basic food preparation — Proficient

January 2023

Preparing food, using cooking equipment, and converting ingredient measurements

Full results: Proficient

Mechanical knowledge — Proficient

July 2023

Understanding and applying mechanical concepts and processes

Full results: Proficient

Customer focus & orientation — Proficient

July 2023

Responding to customer situations with sensitivity

Full results: Proficient

Food safety — Proficient

January 2023

Knowledge of proper food and equipment handling safety measures

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

Servesafe

Alcohol Awareness



Contact this candidate