Customer Service Front End
Resume:
Erika Real
Alhambra, CA
ad5a62@r.postjobfree.com
Work Experience
Recreation Lead
City Of Alhambra - Alhambra, CA
October 2022 to Present
While maintaining the highest level of customer service, I perform various office tasks. I mainly work in the park office and assist people with leisure classes and any inquiries they may have regarding the park.
I utilize a multi-line phone system and direct calls when needed. I send and respond to emails through Outlook and check voicemails accordingly.
I operate different computer systems at once, make copies, scan documents, and laminate when needed. When classes have been canceled or postponed, I inform the students by phone or email and keep records of any communications.
In addition to that, I receive payments and process refunds. At the end of each day, I prepare deposit slips for revenue and deliver them to City Hall while picking up mail for our department and using the postage meter for outgoing mail. Occasionally, I assist with special events that the City of Alhambra coordinates. Sales and Leasing Consultant
Browning Automotive Group - Alhambra, CA
September 2018 to February 2022
Directing calls and setting up appointments for potential clients are just some of the tasks I handle on a daily basis.
In addition to that, I build and manage client relationships, respond to emails promptly, and follow up with clients regularly through CRM. Follow ups are extremely important as it keeps you in contact while also showing you care.
I also assist with lease returns and pickups.
I’m required to have comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors. I perform a “needs analysis” on each client to figure out which model and trim would best suit their needs. Afterwards, I arrange for a test drive and explain features that might interest them. If there is a trade-in vehicle involved, I also obtain an appraisal. Afterwards, we discuss budgets and pricing in detail; finding out what their budget allows and then offering them our best deal while at the same time making sure we make the most of the sale too. Accomplishments
Obtained an Elite Master Certification in Mazda Sales Training. Front End Supervisor
Ross - Pasadena, CA
May 2013 to August 2018
I was trained in all areas of the store. I worked as a cashier, as well as fitting room attendant, in the stock room, at the service desk, on the sales floor, in the jewelry department, and as an LP- Loss Prevention. My top priorities were providing excellent customer service (over the phone and in person), keeping my store clean and organized, and preventing theft and accidents. I answered telephones, assisted customers over the phone with questions, and transferred calls. I was promoted to front end supervisor and was given the authority to supervise a small group of employees.
Accomplishments
I was promoted to Front End Supervisor and I was awarded employee of the month numerous times for outstanding performance.
I also trained many new associates, and supervised the front end as requested by my managers. Volunteer
LAC+USC Medical Center - Los Angeles, CA
September 2010 to October 2011
I was assigned as a clerical volunteer in the orthopedic clinic however, I worked in many different areas. I answered telephones, made and canceled appointments, called to confirm appointments, updated patient information, ordered lab tests, paged doctors, and assisted and transported patients. I also briefly worked in the ICU.
Accomplishments
Received a letter of recommendation after completing a 200 hour program. Education
Certificate in Medical Terminology in Health Information Technology East Los Angeles College - Los Angeles, CA
January 2010 to December 2011
High school or equivalent
Mira Loma High School - Riverside, CA
Skills
• Sales
• Customer Service (9 years)
• Administrative Skills (2 years)
• Microsoft Office
• Communication Skills
• Microsoft Word
• Loss Prevention
• User Interface (UI)
• Usability
• User Experience (UX)
• Microsoft Outlook (5 years)
• Microsoft Excel (5 years)
• Multi-line phone systems (2 years)
Additional Information
Professional References
Yvonne Almeida
Clerical Assistant III
City of Alhambra
Amanda Leonard
Recreation Supervisor
City of Alhambra
Unique Holguin
Program Coordinator
City of Alhambra
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