BALOGUN TINA
*** *********** ******, ********* *** 0N2
Email ad5a58@r.postjobfree.com Tel: 1-306-***-****
SAFETY CERTIFICATIONS AND EDUCATIONAL TRAINING
●Work Place Essential Skills
●Service Best
●Food Safe Level 1
●Serve It Right
●Fire Extinguisher
●First Aid & CPR/AED Level c
●WHMIS
●SCOT
●STSC on the job training
SKILLS
●Excellent verbal communication Phone/Call center telephony Etiquette
●Listening Self Motivated
●People Management abilities Professionalism (Working Remote)
●Proficient in Excel, Word, PowerPoint Computer/IT savvy
●Customer focus Exceptional Customer service
●Attention to detail Product knowledge
●Multi-tasking
WORK HISTORY JULY 2023 TILL DATE
Scheduler/Administrative coordinator/Account Receivable
PFP CANADA
AR:
●Receive payment from Customers
●Call customers for pending payment
●Create invoices and forward to customers
●Post Cheques to the Bank
Administration :
●Manage Estimates in territory: Generate, distribute, follow up and convert estimates
●Manage Work Orders: Schedule, Request/Transfer parts, review completion
●Review Reports: Confirm the accuracy and detail of an inspection report
●Invoicing: Invoice work completed and parts used by technician
●Maintaining the office supplies
Scheduling
●Prioritizing emergency service calls
●Strategically arranging the schedule to reflect efficiency
●Arranging accommodation for technicians
●Regularly communicating to technicians
●Solving issues that interrupt technicians day’s
Internal Sales representative
Premium Fire Protection, Canada JULY 2021
Customer Service
●Proactively investigating and resolving client problems and recording nature of inquiry
●Assisting with walk- in clients
●Inbound Calls: Answer phone calls and help direct customers to the answers they
require, ensuring their inquiry has been handled
●Outbound Calls: Reminder customers of their upcoming inspection date, scheduling a
suitable appointment time
●Dispatching Service Calls
Associate staff- Children’s Place, Canada MAY 2021 TILL DATE
Senior Inbound Call Retention Agent
Citiville Resources Limited, Nigeria Sept 2020-Feb 2021
●Handled incoming calls of existing clients with the goal of resolving the reason for the initial call and offered the customer added value.
●Strived to understand customer’s situation and recognize the customer’s needs in order to
resolve the issue.
●Accurately documented customer interactions note within the appropriate systems for
references.
●Maintained a high-level of customer service, quality service and professionalism to exceed
customer expectations and to ensure customers are retained.
●Worked closely with various internal departments on a daily basis to clarify information, seek
guidance and gather information to respond or resolve customer inquiries.
●Reviewed individual customer cases provided mediation on behalf of client for consideration of
outside policies and procedures if required.
●Acted as a liaison with other team members, such as Senior customer services consultants and
Information Centre Coordinator on various calls and issues.
●Followed up on existing customer complaints by booking a call-back and ensured tickets are
closed when resolved.
EDUCATION
●Customer Service Course, Saskatoon Trades and Skills Centre, Saskatoon June 2021
●Post Graduate Diploma in Education, Abuja. 2013 - 2014
National Institute of Teachers.
●Bachelor of Arts (Linguistics), Nasarawa State University, Keffi. 2005 – 2009