*** ********** **, *******, ** *****

516-***-****

ad5a52@r.postjobfree.com

CESAR ARELLANO

SUMMARY

Bilingual English-Spanish Insurance Sales Agent with over 25 years of experience in property and casualty insurance.

Excellent negotiation skills for settlement agreements.

Proficient at directing business development and customer-based expansion efforts.

Exhibits professionalism and patience in conflict resolution and mediation.

QUALIFICATIONS

Property and Casualty and Life, Accident & Health Insurance License with the New York State Department of Insurance LICENSE: 845532

Customer Advocate

Client relations expert

Complex problem solver

Self-motivated

EXPERIENCE

J.R. OREINSTEIN STATEFARM INSURANCE AGENCY 04/01/2023 – 01/08/2024

Customer Service: Answered billing questions, resolved issues, provided certificates of insurance when needed, and provided proof of insurance to policy holders for court cases.

Sales: Sold new policies for auto and home, furnished auto and home insurance binders, reviewed and adjusted coverages as needed, and provided quotes to clients for Auto and Life insurance.

Claims: Assisted customers in filing accident reports against adverse carriers and State Farm when needed.

Received numerous five-star Google reviews from satisfied customers in my short time at this agency. 25 years of experience in the industry have provided me with the expertise, insight, and practical knowledge needed to solve problems and provide excellent customer service.

GEICO INSURANCE COMPANY 02 /1998 to 11/2022

SALES & CUSTOMER SERVICE AGENT

Was licensed to sell in multiple states

Achieved Silver Tier Chairman’s Club status numerous times for exceeding sales goals

Worked with the marketing team on trade show events

Was consistently rated excellent for customer service on policyholder surveys

CLAIMS SUBROGATION

Filed arbitrations and law suits • Skilled litigations mediator

Coordinated with the Collections Department to recover unpaid settlements

Experienced in negotiations with other carriers and lawyers, with a the majority of accident cases decided in favor of GEICO

SENIOR TECH INSPECTION UNDERWRITER

Examined high volume of incoming documents to fulfill NY State inspection regulations

Advised policyholders of procedures for compliance with state requirements

Applied policy endorsements to add discounts, suspend or reinstate coverages accordingly

Used the Internet to ascertain undisclosed information regarding policyholders

Reviewed reports using third-party vendor websites and operated various software applications

EDUCATION and

CERTIFICATIONS

Property and Casualty Producer and Broker License BR-845532 – State of New York Department of Financial Services

CPCU 520 Insurance Operation, Regulations & Statutory Accounting – GEICO – Woodbury, New York

CPCU 500 Foundations of Risk Management – Hofstra University – Uniondale, New York

Novell Certified Network Engineer – Westcon Group Inc – Tarrytown, New York

Associates Degree in Computer Science – LaGuardia College – Queens, New York

PROFESSIONAL ACCOMPLISHMENTS

Lean Six Sigma Yellow Belt Certification

Member of Grass-Roots Committee, engaged in lobbying for insurance industry legislation in Albany

Provided photography to cover company events, including lobbying events in Albany, various volunteer events sponsored by GEICO, insurance marketing events, and other Grass-Roots Committee events

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