Felicia James

*** ***** **. ********, ** ***** 504-***-**** ad5a4q@r.postjobfree.com

OBJECTIVE

To obtain a job in a growth-orentent company,and to use my

Knowledge and training I have to do the job well

EXPERIENCE

AMCE Physicians Group

March 2022- Present

Office Coordinator Melanie Glenn

Ph# 800-***-**** ext 706

Certified Medical Assistant

Part-time, Contract

Essential Duties and Responsibilities include the following:

Prepare exam room for providers.

Assisting Provider with disability evaluation

Check in/out patients

Perform Manual Eye Exams

Perform vitals

Entering patient information in chart

Maintain a clean and healthy environment

Cresent City Physician Inc

3600 Prytania st.Ste.35

New Orleans, La 70115

July 2022-June 2023

Medical Receptionist

Essential Duties and Responsibilities:

Answering phone calls

Scanning records and other documents into patient chart

Scheduling appointments for patients

Calling patients to remind them of their appointments.

Assisting patients with filling out forms and answering their questions

Contacting insurance companies for prior authorization

Maintaining a working relationship with the medical staff and providers within my department and other medical offices.

Cresent City Physician Inc

3600 Prytania st.Ste.35

New Orleans, La 70115

September 2020 – June 2023

Certified Medical Assistant

Essential Duties and Responsibilities:

Maintains appropriate clinical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.

Administers appropriate high-quality patient-focused health care.

Patient care include triage/check-in assessment and discharge, CLIA waived point of care testing, medication administration per direct order and supervision of the provider,

Initiates a patient education plan according to the individualized needs of the patient as prescribed by physician, including patient and family instruction; ensures that all aspects of care have respect for personal values and beliefs and are focused on the individual needs of each patient.

Maintains all clinical documentation, including quality control and compliance logs required by company policy and applicable regulatory agencies.

Accurately, efficiently, and completely document all clinical patient care data.

Utilizes all equipment, supplies, facilities, and resources of the Company in a prudent and efficient manner.

Always assists nurse and provider on duty during a shift, including, but not limited to, the unpacking of supplies and maintaining the general aesthetics of the clinic.

Cleans instruments and equipment per company guidelines, maintains stock in all exam rooms before, during, and after each shift.

Assists in turning over exam rooms, procedure rooms, and treatment rooms immediately after a patient is discharged from that room and assisting non-ambulatory patients to and from the building as well as other duties as assigned.

Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with Company guidelines.

Administer injection to patients.

Sending Rx refills to pharmacy.

Travel to satellite location with provider

.

Ochsner Health System

1514 Jefferson Hwy

July 9,2017 -March 13,2020

Certified Medical Assistant

●Perform independent nursing functions using established procedures, policies, guidelines and standards

●Provides front and/or back office support. Greets patients in a friendly, service oriented manner in compliance with Care Center (CCC) or Medical Group Practice protocols and workflows.

●Patient check in by ensuring medical records/charts have been pulled, patient data is current, appropriate paperwork is in order, and charts are reviewed/prepared.

●Interviews patient, measures vital signs and records reason for visit.

●Explains procedures, performs treatments, and administers prescribed medication.

●Oversees patient check out by scheduling follow up appointments, collecting co-payment if applicable, ensuring paperwork is complete.

●Schedules and confirms patient's appointments.

●Reconciles co-payments at the end of each day.

●Must be able to process multiple lines of data and ability to prioritize patient needs.

●Assist physician in exam rooms.

●Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart. Give instructions to patients as instructed by physician.

●Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required.

●Document patient vital signs each visit

●Carry out provider orders accurately

●Document pertinent observation and intervention

●Administer medication accurately, observing patient response

●Prepare provider schedules prior to patient visit

●Prepare patient exam rooms appropriate to expected care, prior to patient visit

●Monitor supplies

●Maintain the highest levels of cleanliness in patient care and support areas

●Provide patients with support and guidance as needed

●Maintain strict confidentiality which includes adhering to HIPAA guidelines and regulations

●Use medical equipment appropriately

●Use computers and other office equipment efficiently and effectively

Health Care Center -Externship

Medical Assistant

6820 Veterans Memorial Blvd

Metairie,La 70003

May 8,2017-May 25,2017

●Gathered patient information.

●Preparing materials needed to preform

ultrasound, Electrical Stimulation and Heat treatment.

●Clean room after the patient leave.

EDUCATION

Healthcare Training Institute

Practical Nurse Program

Kenner,LA 70062

Unitech Training Academy - Medical Assistant Diploma

Metairie,LA 70094

January 2016 - May 2017

Graduated May 2017

Coursework includes:

●Laboratory Procedures

●Clinical Procedures

●Office Insurance and Finance

●Law and Ethics

●Pharmacology

●Anatomy and Pathophysiology

●Phlebotomy

●Computer Skills and Communication

●Vital Signs

Unitech Training Academy - Medical Billing and Coding

Metairie,LA 70094

Febuary 2023- November 2023

Graduation May 2024

Coursework includes:

Introduction to Administrative Medical Assisting

Billing and Coding Procedures

Applying CPT Coding and Its Modifiers

Using Coding in Relation to Patient Surgery and the Body Systems Radiology, Pathology, Medicine, and Inpatient Coding

The Electronic Health Record and Its Software

Medical Front Office Skills; Learned and Applied

Frederick A Douglass High School- High School Diploma

Graduated in 2000

Certification

CPR Certification-American Hart Association BLS

Certification of Achievement in Customer Service

NCCT Certified Medical Assistant

References :

Catina Denise – 504-***-****

Cowoker from CCPI

Contact this candidate