Professional summary
Bilingual IT Specialist III and Team Lead, with over six years of experience enhancing software reliability and customer satisfaction through innovative bilingual IT solutions. Expert in data analysis, IT project management, and multilingual support, leading to a 30% increase in service agility and a 25% reduction in IT incident resolution time. Skilled in global collaboration and leadership, mentoring over 20 IT professionals and driving strategic shifts towards cloud-based solutions.
Employment history
Corning Inc. Bilingual IT Specialist III Painted Post, NY Jan 2018 - Jan 2024
Spurred 30% increase in service agility via cloud adoption Introduced multilingual support, enhancing global user accessibility Mentored 20+ IT professionals, promoting a continuous learning culture Initiated peer-review sessions to elevate team's coding standards. Designed future-proof architecture for scalable IT solutions. Education
Bachelor of Science in Pharmaceutical Sciences University of Panama Bachelor of Science: Computer Science Corning-Tech Cornell University Cybersecurity: Cybersecurity Cisco Networking Academy Online Languages
Spanish (Expert) German (Skillful)
Portuguese (Skillful)
Skills
Cloud Security Risk Management
Data Analysis Virtualization
Leadership IT Project Management
System Integration Agile Methodologies
Troubleshooting Multilingual Support
Global Collaboration Customer Engagement
Team Skill Enhancement
Patricia Salas-Leonard
IT Manager
Painted Post, United States, 14870
ad5a47@r.postjobfree.com