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Project Manager Customer Service

Location:
Loganville, GA
Salary:
22.43
Posted:
April 27, 2024

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Resume:

JAMES JONES

Social Circle, GA *****404-***-**** • ad5a40@r.postjobfree.com

Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results- driven approach.

Skills

Quality control

Shipping / receiving

Machine operation

Labeling/ packaging

HR Support

Computers

Excellent Communication

Hard working and self-motivated

Employee Orientation

Customer Service Standards

Job Offer Development

Work Complaint Handling

Employment Data Tracking

Employee Performance Evaluations

Employee Hiring

Payroll Processing

Work History

Project Manager (Covid Response Team), 08/2021 to Current MAKO MEDICAL – Norcross, GA

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Established team priorities, maintained schedules and monitored performance. Evaluated employee performance and coached and trained to improve weak areas. Set overall vision and provided team leadership.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Interviewed, hired and trained new employees for production positions. Maintained payroll information by calculating, collecting and entering data. Processed new hire paperwork and documents.

Developed and initiated projects, managed costs, and monitored performance. Material Handler, 02/2019 to 08/2021

HESCO – Norcross, GA

Transported inventory items to appropriate locations. Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Kept storage areas organized, clean and secure to fully protect company assets. Packed items into appropriate containers for shipment. Transported inventory items to appropriate locations. Warehouse Technician, 01/2015 to 02/2019

Dynalab Corp – Rochester, NY

Cleaned and maintained the warehouse in compliance with OSHA safety standards. Unloaded cargo from truck with hand trucks and pallet jacks. Conducted monthly inventories of materials on the work floor. Optimized production scheduling to lower production costs. Sorted cargo before loading and unloading.

Enforced the on-time shipment of products to create exceptional customer experiences. Achieved a 100% on-time shipment rate.

Lifted warehouse materials up to 50 lbs.

Warehouse Associate, 01/2014 to 01/2015

Webster Plastics

Set up and operated various machine tools to produce precision parts, maintaining awareness of approximate job completion times.

Monitored machine operation and diagnosed malfunctions. Collated components for assembly.

Ensured that all health and safety guidelines were followed. Line Cook, 01/2011 to 01/2015

Quaker Steak and lube

Prepared food items such as meats, poultry, and fish for frying purposes. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.



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