Brevonia Edwards

678-***-****

brevonia@gmail.c

: ** ***** ******** *******,** years Account Recovery, 15 years

Administrative Operations, 13 years Management, 11 years Sales/Marketing, 3 years

Property Management,

1-year Call Center Agent.

PROFESSIONAL BACKGROUND:

(2002-2019)

Call Center Agent -Pride Staffing

High volume inbound/outbound phone calls.

* Conducting client interviews, surveys, via phone

Provide outstanding customer service

Collector - Dame! Quick Tax Service

Account Recovery/Adjudication of collections

Account Reconciliation

Handling inbound/outbound phone calls

Collector -Financial Asset Management System

Account Recovery/Adjudication of collections

Account Reconciliation

Handled inbound/outbound phone calls

Assistant Manager - Babcock Fumiture

‘© Worked directly with and in the absence of the Store Manager including but not

limited to:

0 Sales/Account management

0 Human Resources management

0 General daily operations

Assistant Manager -TMX Finance

Adjudicated title pawn loans/Adjudicated collections

Handled cash and banking deposits

Account Reconciliation

Assistant Manager - Brencor Management

‘Managed Tax Credit construction lease on 257-unit property

* Preparation and execution of pre-qualification process for prospectus tenants

General office management and property management operations

Patient Access Services Coordinator - Grady Heath Systems

e Registered patients

© Verified patient insurance

* Adhered to HIPAA guidelines

Assistant Manager - Aimco

‘¢ Knowledge of and adhered to HUD and Section 8 guidelines

© General office management/property management operations

CERTIFICATIONS

* ACA (Association of Credit and Collection Professionals) Certified

* FDCPA (Fair Debt Collections Act) Certified

¢ HIPAA (Health Insurance Portability and Accountability) Certified

TECHNICAL COMPETENCIES

¢ Organization/Time Management

¢ Adept at Prioritizing and Multi-tasking

© Effective written and verbal communication

¢ Time Management

* Client Retention

HIPAA knowledge/understanding

Review, Analysis, Decision Making

General Accounting

Sales Driven

‘* Account Recovery

COMPUTER SKILLS

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