SUZANA DIAS

Travel Consultant

Profile

Passionate Travel Consultant with over 25 years of experience. Proven ability to establish and maintain excellent communication and relationships with clients.

Dedicated to identifying customer needs and delivering effective solutions to all problems.

Employment History

Customer Service Airport Agent at Hallmark Aviation, New York City April 2023 — December 2023

Full time Customer Service Agent at JFK Airport, initially assigned to Lufthansa Group (Lufthansa, Austrian and Swiss) and then to Qantas and Etihad airlines accounts. Face-to-face interaction at a front counter, assisting passengers with check-in, providing flight information’s and checking in baggage. At the gate (Qantas only), checking boarding passes, upgrading seats, reissuing tickets and/or accommodating passengers when a flight is overbooked. Check list for opening and closing flights.

Travel Consultant at Get It Intercâmbios, Viagens e Turismo, Belo Horizonte

February 1998 — March 2022

Get It was my own Travel Agency in Brazil. This job gave me the chance Details

195 Underhill Ave, apt 1F -

Prospect Heights, Brooklyn

New York City, 11238

USA

Phone: +1-347-***-****

WhatsApp: +55-31-991**-****

ad5a34@r.postjobfree.com

Place of birth

Brazil

Nationality

Brazilian

Links

Linkedin

Skills

Problem Solving

Creativity

Computer Skills

Teamwork

to visit over 50 countries, and all this traveling made me an expert in what I do, and more and more it made me enjoy being a Travel Consultant and organizer, not missing the opportunities to associate education and leisure experiences in the same trip. Over the last 10 years, I became more involved with the luxury travel market, and have Microsoft Excel

Ability to Multitask

Adaptability

been to hotels, meetings, and events in this field, being more effective in exceeding customers’ expectations.

• Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals.

• Processed payments and ticketing for customers, ensuring accuracy and efficiency.

• Provided customized travel advice to customers based on their interests and needs.

• Explained travel insurance options to customers and ensured they selected the best coverage for their trip.

• Researched and updated travel policies and procedures to ensure compliance with industry regulations.

Education

Post-Graduation, PUC-RS, Online

July 2019 — July 2020

Fast Learner

Customer Service

Ability to Work in a Team

Microsoft Office

Languages

Brazilian Portuguese

Spanish

English

French

Post-Graduation Digital Influency: Strategy and Contents, PUC RS - Pontifícia Universidade Católica do Rio Grande do Sul Bachelor’s degree in Tourism, Unicentro Newton Paiva, Belo Horizonte

August 1992 — March 1996

College, Salem State College, Salem

September 1995 — December 1995

Only one subject: Survey Travel and Tourism.

References

Sindy Melissa Escobar Lobo, Supervisor at Hallmark Aviation ad5a34@r.postjobfree.com · 516-***-****

Mario Diogo, Manager on Duty at Qantas Airlines

ad5a34@r.postjobfree.com · 518-***-****

Phillip Peña, Vice President - Global Luxury Sales at Hilton Hotels ad5a34@r.postjobfree.com · 917-***-****

Mona Abousaid, Business Manager at Hallmark Aviation/Etihad Airlines

ad5a34@r.postjobfree.com · 347-***-****

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