Courtney L Vincent

East Haven, CT

203-***-**** ad5a2s@r.postjobfree.com LinkedIn: https://bit.ly/2V2W1Jz

CLIENT RELATIONS OPERATIONS MANAGEMENT QUALITY ASSURANCE

SUMMARY: Proven experience in Management, Quality Assurance, Operations, and Administration in the service industry. Dedicated and flexible professional, specializing in; client relations, team building, troubleshooting, and collaboration. Contribute coaching, organizational, and multitasking skills to supporting team and company efforts to reach challenging goals.

CORE COMPETENCIES

Microsoft Office / SAP

ISO9001:2015 / ISO17025

Detail Oriented

Collaboration

Financial Oversight

Sales and Marketing

Organization

Written and Verbal Communication

Training and Development

PROFESSIONAL EXPERIENCE

CINTAS, Branford, CT. June 2022-Jan 2023

Office Administration, QA

Reporting QA findings through the SAP system

Updating all client tax exemption forms

Fixed Asset Inventory and documentation.

AMSPEC SERVICES LLC, Boston, MA. 2021-2022

Operations Consulting

Managed day-to-day operations, and directed workflow and training on company procedures, client protocols, and standards.

Enforced health & safety, ethical, and quality protocols.

Marketed clients and collaborated with operational and laboratory staff to ensure service satisfaction. Increased market share.

Communicated with customers daily for ongoing services and resolved issues.

Managed all aspects of client procedures and marine movements as coordinator of major clients, increasing market share.

ULTIMATE NUTRITION, Farmington CT. 2019

Quality Assurance Manager

Orchestrated and planned procedures ensuring alignment with goals and objectives.

Development of quality manual provided efficiency.

Oversight of client complaints and product testing.

Ensuring Good Manufacturing Practices (GMP).

CLEAN HARBORS, Seymour CT. 2018 to 2019

Logistics Coordinator

Coordinated and scheduled emergency responses and daily workload, while ensuring available resources available and in compliance with standards and DOT regulations.

Efficiently organized ongoing changes in schedules and workload.

Oversaw and reported waste disposal and discrepancies in various plants.

Collaboration with the Maintenance department and Project Managers, ensuring DOT compliance and client requests and timelines carried out as required.

Executed and closed corrective actions resulting from internal audit

AMSPEC SERVICES LLC, Cranbury NJ. 2015 to 2018

Quality Assurance Specialist

Orchestrated quality assurance training in various locations for competencies with procedures and standards, improving staff engagement and continuous quality improvement (CQI) metrics.

Led internal audits for laboratory and operations. Prepared locations for third-party audits; preparation skills led to decreases in findings across all locations.

Collaborated with Managers and US Customs and Border Protection for accreditations and audits, implemented customs audit schedule in collaboration with US Customs to ensure locations were alerted prior to the audit.

Streamlined and Distributed Continual Quality Improvement Data, analyzed metrics, and implemented preventive actions where necessary leading to a reduction in the need for corrective actions.

Administered corrective and preventative actions for audits and client complaints, root cause analysis, and closures. Collaborate with locations to close client complaints efficiently and reduce recurrences through Quality Bulletins.

Enhanced management review reports including analysis of audit findings and continual improvement.

AMSPEC SERVICES LLC, New Haven CT. 2011 to 2015

New England Area Manager

Established and managed three locations (New Haven, Boston, Portland ME.) with 25+ employees, increased revenue by 20% within the first year.

Managed day-to-day operations, and directed workflow and training on company procedures, client protocols, and standards.

Enforced health & safety, ethical, and quality protocols.

Oversight of P&L and administration duties.

Marketed clients and collaborated with operational and laboratory staff to ensure satisfaction with services. Increased market share.

Communicated with customers daily for ongoing services, resolving issues.

Expedited review of EPA reports. Oversight of scheduling workload.

Managed all aspects of client procedures and marine movements as coordinator for the largest client, increasing market share.

Oversight of administrative functions including payroll, invoicing, collections, and purchase orders.

EDUCATION

UNIVERSITY OF NEW HAVEN, West Haven CT.

Master of Business Administration, Finance and Accounting

SOUTHERN CONNECTICUT STATE UNIVERSITY, New Haven, CT

Bachelor of Science in Public Health, Environmental Health

COMMUNITY INVOLVEMENT

Dan Cosgrove Animal Shelter, Branford CT.

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