BP Burla Parks

*** **** ** **** **, Houston, TX *7038 832-***-****

ad5a2i@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced person that thrives in fast-paced environments. Proven ability to meet company expectations to propel accomplishments while providing associates with the necessary tools to succeed. Detail-oriented and determined to maintain customer retention while driving sales. Ambitious and passionate professional willing to take on new challenges while adapting to business changes.

SKILLS Invoice processing

Dependable and reliable

Excellent multi-tasker

Large cash/check deposits expert

Cash handling accuracy

MS Office proficient

Excel in [areas of expertise]

File/records maintenance

Quick learner

Time management skills

Microsoft Office

Kronos Time Management

Market Connection

Nextep

Recuiting

Employees Benefit Verbal and

written

Communication

Processes and procedures

Superior communication skills

Inventory control procedures

Organized

Employee scheduling Freshloc

Customer service expert

Strong organizational skills

Time management

Flexible scheduling

Energetic work attitude

Cheerful and

Energetic

Advisor Rounding Tool

Screening

Training

WORK HISTORY RETAIL MANAGER 01/2019

Sodexo

(Promotion)

Responsible for the quality and customer service in an operation.Directs the work hourly and supervisor,food service workers as well as mangers duties

Managers duties directs daily operations and manages cash handing protocols and control procedures according to, Policies.Also client satisfaction for food quality and customer service Call Center Management 3-1-2019 (Promotion)

Develop objectives for the call center's day-to-day activities,Conduct effective resource planning to maximize the productivity of resources

(people, technology etc.), Collect and analyze call-center statistics (sales rates, Hire, coach and provide training to personnel to maintain high customer service standards,Monitor and improve ordering, telephone handling and other procedures,Evaluate performance with key metrics

(accuracy, call- waiting time etc.)

CALL CENTER MANAGER 03/2019 to 12/2022

Sodexo USA Houston, TX

Established and oversaw performance targets for call center associates. Developed quality employees within call center to take over leadership positions.

Determined quality assurance benchmarks and set standards for improvement.

Created clear and effective policies governing all aspects of employee work and interaction with customers.

Conducted performance reviews for call center to reduce resolution times and improve customer satisfaction ratings.

PATIENT FOOD SERVICE MANAGER 06/2019 to 07/2020

Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to preform their jobs and meet goals and dead lines Supervises day today work activities by delegating authority assigning

,scheduling and prioritizing activities, and monitoring operation Implements quality improvements and communicates them to employees performs Audits and prepares reports Analyzed Labor dashboards to ensure adequate staffing ratios for operations on 4 patient tray lines Average about 1,350 meals served daily,1,086 licensed beds I all so over look call center with 13 employee

HUMAN RESOURCE SPECIALISTS 01/2001 to 07/2020

Consult with employee to identify employment needs. Interview applicants about their experience,education,and skills. Contact references and preform background checks on job applicants

Inform applicants about job details, such as duties,benefits and work conditions. Conduct or help with new employee orientation. Keep employment records and process paperwork.

SUPERVISOR 01/2015 to 12/2018

Sodexo Houston, TX

Understands and follows all policies and procedures Assists in ensuring safe working environment throughout facility for all employees

Assists in monitoring employee productivity and provides suggestions for increased service or productivity

Responsible for oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management

Responsible for orientation and training of employees Performs day-to-day assignments in addition to oversight duties Works with customers to ensure satisfaction in such areas as quality, service and problem resolution

Promote the development of the foodservice team

Attends all allergy and food borne illness in- service training Complies with all SodexoHACCP policies and procedures Reports all accidents and injuries in a timely manner Complies with all company safety and risk management policies and procedures

Participates in regular safety meetings, safety training and hazard assessments

Attends training programs (class- room and virtual) as designated Created successful work schedules for each team member to maintain deadlines and fully staff shifts

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Handled customer complaints, resolved issues and adjusted policies to meet changing needs

Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures

SUPERVISOR 01/2004 to 01/2015

Houston Independent School District Houston, TX

Orders foods and supplies to be used in the Food Services Unit using the grocery order chart, food production records, inventory, and other printed items

Supervises the service of food, with an emphasis on good food attractively displayed and cheerfully offered in a clean, pleasant environment Oversees standards of cleanliness, health, and safety processes and procedures following health and safety codes and regulations Demonstrates knowledge of Department

S HACCP program

Develops and maintains work schedules, work organization chart, and production records daily

Oversees the financial performance of the kitchen including monitoring of foods, supplies, and equipment for proper usage and labor cost management

Performs other job-related duties as assigned

I was a staff member for 2 and a manager for 8 yr

CREW MEMBER 06/1997 to 11/2000

Wendy's Houston, TX

Reliable worker, worked drive thru, cashier, prep food, inventory I learn to work ever position with in Wendy's I also had great customer skills EDUCATION 8060 Spencer Fwy Medical Administrative Certificate Ashworth online College

5300 Market St. Human Resource Certificate 2013

San Jacinto College

High School Diploma 1994

PhillisWheatley High School

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