Robillard Frederic

Excellent Candidate Proficient in Driving Revenue and Customer Satisfaction

Brooklyn, NY 11213

ad5a23@r.postjobfree.com

+1-347-***-****

Specializing in customer service, management, and sales. With a strong background in the industry. Possess exceptional customer interaction abilities and a proven track record of driving sales growth. A self-motivated professional who offers big businesses the opportunity to leverage expertise in delivering exceptional customer experiences while achieving revenue targets. Willing to relocate to: Brooklyn, NY - New York, NY Authorized to work in the US for any employer

Work Experience

Professional Cleaner

Handy - Brooklyn, NY

February 2016 to Present

• Excellent communication and great customer service skills.

• Able to clean professionally with safety procedures.

• Able to make the client comfortable in their residence while cleaning professionally.

• Great conversationalist while conducting my cleaning duties supervised or non-supervised.

• Willing to complete cleaning requests or cleaning to-do lists professionally. General Cleaner/Shift Lead Supervisor

ABM Industries Inc. - Staten Island, NY

June 2021 to July 2023

• Responsible for the running and leadership of the shift in the absence of the Supervisor.

• Establishes and maintains effective communication and working relationships with passengers, co- workers, shift coordinators, supervisors, managers, etc.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

• Provides open communication between field employees and management

• Provides positive coaching to team members

Independent Sales Business Owner (IBO)

Amway Products Distributor - New York, NY

May 2016 to March 2020

• Independent Sales Business Owner (IBO) Consulted with customers to understand product or service needs and current match optimal company selections to meet individual requirements.

• Educated customers on product and service offerings.

• Completed purchases with cash, credit, and debit payment methods.

• Demonstrated products at customer locations, answering questions, and redirecting objections to close deals.

• Fostered relationships with customers to expand customer base and enhance loyalty and retention. Personal Assistant (Short Term)

Robert Litwin - Brooklyn, NY

January 2019 to March 2019

• Opened, sorted and responded to routine correspondence on behalf of Mr. Litwin to facilitate communication and streamline processes.

• Prepared homes for clients prior to arrival.

• Organized work projects around client's house.

• Checked mail, shopped for groceries and handled bill payments.

• Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.

Line Cook/Prep Cook

Cafe Metro - New York, NY

February 2015 to July 2016

• Maintained cleanliness and organization of kitchen stations and storage areas.

• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

• Verified orders and bagged items for easy transport.

• Took customers' orders by recording requested menu items, substitutions and add-ons.

• Stocked, priced, front-faced and rotated merchandise. Receiving Associate

Sears Holdings Corporation - Brooklyn, NY

August 2009 to May 2013

• Read work orders or receive oral instructions to determine work assignments and material and equipment needs.

• Record numbers of units handled and moved, using daily production sheets or work tickets.

• Move freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, ships, and containers, by hand or using trucks, tractors, and other equipment.

• Carry needed tools and supplies from storage or trucks, and return them after use.

• Organized storage areas to maximize efficiency of materials movements and minimize labor required. UPS Package Handler/Driver Helper

UPS - New York, NY

December 2011 to January 2013

• Loaded and unloaded vehicles by hand or by use of a hand truck or dolly.

• Delivered and stacked merchandise on customer's premises and collected payment or obtained receipts for goods.

• Tracked movements with hand-held scanners and daily production sheets to keep records accurate.

• Communicated with teammates and supervisors about potential hazards and other issues to resolve together.

• Communicated with over 50 customers daily to convey information regarding packages. Volunteer Coordinator

Red Cross - Brooklyn, NY

July 2007 to October 2012

• Prepared invoices, reports, memos, financial statements and other clerical documents, using word processing, spreadsheet, database, or presentation software.

• Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

• Opened, sorted, and distributed incoming correspondence, including faxes and email.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

• Answered 70 daily phone calls to direct inquiries, answer customer questions, and schedule appointments.

Education

BBA in Business Management in Business Management

St. Francis College - Brooklyn, NY

September 2011 to July 2013

Skills

• Time management (10+ years)

• Excel (10+ years)

• Microsoft office (10+ years)

• Word (10+ years)

• Client services (10+ years)

• Marketing (10+ years)

• Multi-tasker (10+ years)

• Personal Assistant Experience (10+ years)

• Business Management (10+ years)

• Word Processing (10+ years)

• Product Demos (5 years)

• Project Planning (10+ years)

• Freight Experience (5 years)

• Project Management (10+ years)

• Project Coordination (5 years)

• Software Engineer (10+ years)

• Software Development (10+ years)

• Fast learner (10+ years)

• Presentation skills (10+ years)

• Volunteer management (7 years)

• Microsoft Project (10+ years)

• Office manager experience (10+ years)

• Residential cleaning (10+ years)

• Business analysis (10+ years)

• Computer networking (10+ years)

• Application development

• Customer service (10+ years)

• Hotel experience (5 years)

• Microsoft Excel (10+ years)

• English (10+ years)

• Microsoft Word (10+ years)

• Microsoft Outlook (10+ years)

• Custodial experience (8 years)

• Agile (10+ years)

• Customer service (10+ years)

• User Interface (UI)

• Software Troubleshooting (10+ years)

• Porter experience

• Guest relations

• Front desk

• Office management

• Security

• Laundry

• Floor care

• Cleaning

• Supervising experience

• Management

• Retail management

• Bookkeeping

• Accounting

• QuickBooks

• Administrative experience

• Office experience

• Janitorial experience

• Fair Housing regulations

• Organizational skills

• Dealership experience

• Computer skills

• Communication skills

• Phone etiquette

• Cash register

• Leadership

• Purchasing

• Store management

• Team management

• E-commerce

• Budgeting

• Supply chain

• Warehouse experience

• Shipping & receiving

• Inventory management

• Process improvement

• Grocery store

• Sales

• Sanitation

• Assistant manager experience

• Food safety

• Team development

• Cash management

• Financial report writing

• Payroll

• PeopleSoft

• Fashion styling

• Cash handling

• Accounting software

• Cash reconciliation

• Microsoft Office

• Microsoft Powerpoint

• Load & unload

• Basic math

• Dangerous goods

• Hospitality

• Writing skills

• Math

• Hand tools

• Personal assistant experience

• Retail sales

• Merchandising

• Data Warehouse

Languages

• Haitian Creole - Intermediate

• English - Fluent

• Spanish - Intermediate

Certifications and Licenses

Virtual Contractor Safety Orientation

August 2023 to Present

This is to Robillard Frederic has read and fully understands the Amazon virtual contractor orientation. Robillard Frederic agrees to fully comply with all Amazon, State, Provincial, Federal, and regulatory regulations in regard to Health, Safety, and Environmental standards while they are working at Amazon. Should issues arise, Robillard Frederic understands that they may be escorted off property and their supervisor notified for further action

Pallet Jack Certification

Present

Forklift Certification

Present

Additional Information

In my spare time, I like taking long walks and learning about computer programming in Python.

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