ad5a1r@r.postjobfree.com
EDUCATION
Degree in tourism, ecotourism
and hospitality: Fernando A de
Meriño University, Jarabacoa,
Dom. Rep.
(Graduate Summa Cum Laude
3.9)
PROFESSIONAL EXPERIENCE
Operative manager: Jarabacoa
River Club & Hotel: 2021-2022
General Restaurant Supervisor: El
Naranjo & Shia Resturant 2020-2021
Hostess / Administrative Asistant
/ Restaurant Supervisor: Hard Rock
Hotel & Casino Punta Cana
2012-2018
SKILLS
Excellent human relations.
Leadership.
Resource Optimization.
Solve problems and
complaints.
LANGUAGES
Spanish Native
MAIN ACTIVITIES
Promoted high customer satisfaction by resolving
problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Prioritized and organized tasks to efficiently
accomplish service goals.
English Intermediate
Demonstrated self-reliance by meeting and
exceeding workflow needs.
Demonstrated leadership by making improvements
to work processes and helping to train others.
OLGA LIDIA CAPELLAN
DEGREE IN TOURISM, ECOTOURISM AND HOSPITALITY
OTHER
KNOWLEDGE:
Professional technical instructor
in food and beverages. INFOTEP.
(currently).
CERTIFICATES/
COURSES:
Diploma in specialized course
“Leadership and Community
Participation”. (UAFAM).
• Supervisor Development Course
Under New Standards, INFOTEP.
• Middle Management
Development Diploma, INFOTEP.
• Course Leading Excellence in
Guest Service, INFOTEP.
• Advanced English, Language
School, Hard Rock Hotel and
Casino, Punta Cana.
• Diploma in Human Talent
Management.
• Business leadership, Get trained
for employment. (On-line)
• Diploma in Events and
Banquets, INFOTEP.
• Diploma in Senior Management,
Polytechnic of Colombia. (virtual).
• Food Protection Course (NYC).
Exceeded customer satisfaction by finding creative solutions to problems.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Resolved customer complaints and adjusted
policies to meet changing needs.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and
communication goals.
Identified and corrected performance and
personnel issues to reduce impact to business
operations.
Monitored employee productivity to provide
constructive feedback and coaching.
Responded to employee concerns or complaints by
coordinating with human resources team to solve
issues.
Coordinated employee schedules according to shift
changes and availability.
Responded to customer questions regarding
products, prices and availability.
Assigned tasks to employees and monitored
productivity, performance and task completion.
Conferred with management and subordinates to
resolve problems or complaints.