Angela Crawford

Increasing customer engagement. Energetic Customer Service Representative with 15 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement..

Moline, IL 61265 ad5a0x@r.postjobfree.com

ad5a0x@r.postjobfree.com P

+1-309-***-****

•Friendly Customer Service, Professional committed to balancing company goals while helping all customers find Satisfactory Solutions.

•I have 15 years of learned behaviours that came from the Customer Service field, I learned Empathy, Sympathy, and the honest ability to just Hear & Listen and then, offer my services and genuine understanding and compassion.

•I have 15 years of ALL different types of Customer Service. I have always tried my hardest to be the best at what I do and that is what I always strive for,

•Consistent Excellence & 100% Customer Satisfaction because a Happy Customer is a Respected

Customer, which in return makes them a returning Customer.

•I always surpassed 45 Outbound calls a day, collecting on unpaid bills and I had a 97% Completed

•Completely resolved calls with a Positive Recourse.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Food Delivery Driver

Door Dash food delivery - Moline, IL. August 2020 to December 2022

1.I start out my day at work by heading to the restaurant where the customer has ordered from.

2.I then enter the restaurant and pick up the Customers order.

3.Finally, I arrive at the customers location via GPS and delivered the order with a smile& a thank you have a great day.

Food Delivery Driver

GrubHub for Drivers - Quad Cities, IA March 2017 to September 2022

•I start my day out This is Charlie and being requested by the Grub Hub app to go to a local diner and pick up food Once I got the food I put it in n insulated Grub Hub bag and then head towards the customer's address via the App. to get it safely to the customer.

•Upon my arrival, I deliver the food to the customer happily, and then I moved on to my next call.

•Maintained a positive attitude and diplomacy when dealing with customers and other team members.

•I really enjoy working with customers and meeting all the different people, also the ability to make your own schedule is definitely a plus, and the pay is usually good.

•Planned and followed efficient routes using physical maps and GPS.

Secretary/Administrative Assistant/Back Up Title Clerk

George Auto Dealership - Moline, IL February 2007 to December 2017

•I was the first person that the customer saw so I Greeted them and helped the customer get comfortable while waiting for the salesman.

•Answered phones to direct callers, scheduled appointments, and provided general office information along with communication with clients and team members.

•Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence.

•Once a vehicle was sold I was responsible for all the title work, registration and Temporary tag's to be administered to the customer and their vehicle, once the customer purchased a vehicle, I prepared the proper paperwork in order for them to be able to drive it off the lot.

•Oversaw invoicing and billing functions, achieving consistent and accurate payments.

•I also was responsible for all Accounts Payable/and Receivables done daily.

•Tracked and submitted employee timesheets to prepare for payroll processing.

•Routed contracts, agreements, and invoices through the proper signature process.

•I was responsible for overseeing and inputting vehicle information from the previous day's business into our Windows computer system and then applying it into our business software application that we used for our records.

Loan Processor/Mortgage Processor

IH Mississippi Valley Credit Union - Moline, IL September 2004 to December 2007

1.My responsibilities as a Loan Processor was to overlook and double check the Loan Officers paperwork and fix anything that was not right.

2.Then I input all the Loan Information Into the banks information system.

3.I then filed the Auto loan into the proper place and began working on another one.

4.I also answered the phones all day long helping members either to get them transferred to the right department or if they were calling about an auto loan, then I would assist the member.

Shuttle Driver/Porter

Big Moe's Barbecue - East Moline, IL

January 2005 to February 2007

•I was hired Part-time by E Big Moe's' Barbecue Pit to drive around from city to another city letting the cook & the waitress meet up with whomever requested our services.

•I really liked shuttle driving for him and what I enjoyed mostly was the Customers that I got to meet,I met A lot of EXTRAORDINARY people when I was working this position.

•It was very Unfortunate And Sad but Mo Moe Jones had to shut down the catering service's & he had to close the business, he just wasn't making Ends Meat, He told us in advance that we were going to All Lose our Jobs and then he told us to go to Unemployment Services and try to get our UNEMPLOYMENT, I was approved and I got $225 every 2 weeks for about 12 months

Emergency Alarm Dispatcher

Per Mar Security - Davenport, IA

December 2004 to January 2006

· My responsibilities were to watch, oversee and react to the alarm monitoring system and when an alarm came across the screen, you would handle it with dominance and crucial strength

· When an alarm went off I was required to handle each alarm differently with very strict protocol from the company's end, and from the customers end also, they both had certain things that had to be done right away, We needed to decide if the

Fire, Paramedics or Police were warranted and/or needed for the Alarm that was the 1st thing we did on our end, usually.

· The 2nd thing we had to do was to maintain control of the situation, so I could then assess, and begin to deescalate the situation and make sure that the customer, on the end of this alarm is happy with the outcome and with our response time most importantly, the reasoning behind the importance of the paramount response time was because our customers were always the utmost critical asset we had and without them the company would never survive.

Casino Main Banker

Jumers Casino Rock Island - Rock Island, IL November 1999 to February 2004

•I was responsible to review and disperse cash, chips etc. to every Department on the casino

•I had numerous reports throughout the day that I was required to complete and to balance and then to input into the casino computer system, after that the reports were then forwarded to the accounting department to check my accuracy, if I was not accurate I would be issued an ICR and depending on the severity of the issue I also could be suspended from work, so accuracy and proficiency in your daily work ethic was definitely a must in order to do this position correctly

•Additionally I was required to handle and disperse any and all monies when needed.

•I collected various forms of paperwork from the customer via the cages, the tables and other various departments both on and off the casino.

•I answered a multi-line phone system with most calls coming from within the casino, I transferred many calls to where the Customer needed to be.

•I then balanced the entire casinos monetary and non monetary cash flow, i.e

•Variance forms, Jackpot pay-outs etc.

•I also filled out various other forms I counted and Balanced my Bank,

•The MAIN Bank, which usually contained at least 5 million dollars in cash and chips and I then input the information into the casino computer system

•I ultimately forwarded everything I did throughout the day to the accounting department for my worktop be double checked and properly filed in the accounting Departments archives

•I took the main Banker position on the casino because I really thoroughly enjoyed the Tunnel vision focus, the constant pressure and the unrelenting paperwork you had to do all day long, that pressure that is on you to make sure everything is running smoothly, just knowing that you are the one who is in charge of the whole entire casinos monetary supply and replenishment, that position is what made me realize that I am special, I am an Intelligent individual and I continue to strive for the closest possibility a person can come to perfection and to keep up the great work.

Store Manager

Mother Hubbard's Cupboard - Moline, IL

January 1998 to October 1999

•I handled the excess cash, deposited it into the bank daily

•I had daily paperwork that needed to be completed in order to start the next business day I had cashier deposits, Lottery etc.

•I was responsible for scheduling all employees for that week

•I also dealt with numerous vendors along with beer and cigarette representatives making sure that their products were in their proper paid retail spaces and not in the competitors spots and then on grocery day we put away the product on the proper shelving

•It just made my day usually always very Happy to see my regular customers they had a way of putting a smile on my face

•I then handled all Accounts Payable/Receivable, Invoicing and Weekly Payroll

•Along with numerous other daily things, like balancing and counting the ATM then having to fill it daily, I wasn't used to being responsible for that kind of money, but I got used to it real quick and it actually came easy to me, that is probably one of the reasons that I took the position at the Casino because I knew it would be a challenge for me. • Responsible for budget management

•Handled customer inquiries and complaints

•Provided store management and scheduling

•Achieved sales goals

Currently Unemployed But actively Looking for Employment

December 2022

Education

High School Diploma in College Preparatory

United Township High School - East Moline, IL

June 1991 to August 1995

Trying to Earn an Associate's Degree in Information Technology/Applied Science

Brown Mackie Bettendorf, IA. 52722 - Bettendorf, IA

Skills

•Dispatching

•Driving

•Accounts receivable

•Computer skills

•Account reconciliation

•Sales

•Bank reconciliation

•Microsoft Excel (1 year)

•Serving

•Microsoft Office

•Shuttle/Van Driving (8 years experience)

•Merchandising

•Customer service

•Bookkeeping

•Budgeting

•Internal audits

•Computer operation

•Personal Photography not used for anything other than me. (6 years)

•Balance sheet reconciliation

•Courier

•8yrs. Experience Delivery Driver

•Clerical experience

•Shift management

•Microsoft Word

•Organizational skills

•Typing

•Banking

•Basic maths

•Payroll

•Databases

•Accounting

•Communication skills

•Data entry

•Office experience

•Cashiering

•Windows

•English

•Purchasing

•Auditing

•Cash handling

•Store management

•Leadership

•Financial Report Writing

•Time management

•Accounts payable

•Customer support

Languages

• English - Expert

Links

Www.linkedin.com Angela Crawford

https://www.facebook.com/angiec010177?mibextid=ZbWKwL

Certifications and Licenses

Driver's License C-616-****-****

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