BARBARA TIMAR

Orange, CA 714-***-**** ad5a0f@r.postjobfree.com

OPERATIONS PROFESSIONAL

Quality Administrator Contract Administrator Project Coordination Client Service Excellence Logistics Communication Critical Thinking Team Leadership & Training Safety Oriented EXPERIENCE

Amazon / Rathmor Services – Anaheim, CA Oct 2021-Apr 2024 Third-party Amazon Delivery Provider.

Delivery Driver

Awarded Top Driver of the Year (2023) out of 500+ drivers for demonstrating “exceptional performance and dedication” in areas including being punctual, reliable, communicating with customers, professionalism, and zero negative responses from 1039 deliveries.

Nominated for Driver of the Month nearly every month, and awarded the honor in June 2022.

Maintained near-zero delivery errors in a career consisting of 135,000+ delivery stops in the areas of missed deliveries, wrong item delivered, and failure to follow customer-specific delivery instructions and locations.

Very safety-conscious, remaining efficient and effective while achieving near-zero driving infraction demerits

(verified by onboard cameras and GPS) in areas such as excessive speed, hard stops, hard accelerations, red light infractions, etc.

Responsible for pre- and post-inspection of vehicle for safety and fitness for service.

Expert in loading and organizing vehicle freight to allow for safe and efficient delivery, and reorganizing the computer-designed route to increase efficiency based on direct experience of the assigned areas. BC Traffic Specialists / InfraStripe – Orange, CA Oct 2014-May 2020 Highway and Road Traffic Control and Maintenance Company. Payroll Assistant (3 years)

Process certified payroll for union employees and contracts for the parent company (BC) and two subsidiaries

(Mallard and Clearwater), and confirm time was correct prior to payroll submission daily.

Audited payroll in ECPR, OCPS, and LCP Tracker for correct entry and compliance with certified payroll state requirements.

Processed mileage and per diem reimbursement for union employees. Project Coordinator (2 years)

Assemble foreman job folders and prepare work orders for daily projects.

Prepare job cost and forecast reports for operations manager review.

Write lead (Pb) paint and work plans per Cal-Trans requirements.

Obtain samples of removed surface paint and striping from worksites and submit for lead (Pb) testing prior to disposal, and prepare permits and certifications for disposal.

Setup and schedule employee safety and hazardous material training and certification.

Track project time and material (T&M) and prepare customer billing.

Track project field equipment and assets, and monitor work site allocation.

Track driver GPS location and route vehicles as necessary for projects.

Process rental and sales orders for K-rails, barriers, traffic delineation equipment and supplies, and arrow boards.

Front-office Administrator (2 years)

Maintained fleet insurance policies, vehicle registrations, toll road and FasTrak accounts, and toll road transponder inventory and vehicle assignment.

Prepared and filed applications for city work permits and maintained permit licenses and renewals.

Processed incoming and outgoing USPS and certified mail, FedEx, UPS, and courier services.

Inventoried and ordered office supplies and vendor services.

Oversee office maintenance and janitorial staff and confirm job completion.

Matched invoices with order and shipping variances prior to processing and mailing to customers. Hoffman Southwest – Aliso Viejo 2013-2014

Parent Company of Roto Rooter Plumbing Service.

Customer Service

Fielded customer calls for service and scheduled technicians.

Entered customer payment information and processed invoices. Taormina / Republic Services – Anaheim, CA 1996-2013 The Second Largest Waste Disposal Company in the US. Quality Administrator (11 years)

Contract administration and compliance for commercial customers and municipalities for negotiated rates, scope and frequency, and renewal.

Processed and audited tonnage and rate reports for rental containers.

Create and process A/R variance reports for late return / over-night additional charges.

Interdepartmental implementation of process and procedure change management and perform regular audits to ensure continued compliance and improvement.

Audited fleet GPS tracking and implemented efficiency controls and route improvement.

Responsible for business data integrity and reporting.

Perform data analysis for both long- and short-term roll-off rental containers for commercial, contractor, and municipal customer accounts.

Customer Service Lead (5 years)

Lead for high-volume call center consisting of (25) employees servicing nine cities and fielding 1300+ calls daily.

Created and administered corporate-wide training for customer service employees.

Processed orders and payments for residential and commercial services, including billing, collections, scheduling, and customer issue resolution, specializing in ACE (Accuracy, Clarity, and Empathy) approach to customer service.

Assigned and dispatched jobs to drivers, assigned appropriate fleet vehicles for projects, and coordinated and dispatched rapid response teams for spills and escalated calls.

Coordinated with city representatives to provide custom-tailored municipality services and quality assurance.

Responsible for logging and successfully closing out end-user issue resolution and providing internal operational improvement reports for continuous improvement.

Tracked and processed time and material for projects, tonnage reports for refuge tracking and reporting, and submitted daily reporting by deadline.

Rosán / Fairchild Aerospace – Santa Ana, CA 1987-1996 Specialty Aerospace and Defense Manufacturer for Civilian and Military Applications. Quality Administrator (8 years)

Responsible for obtaining process certifications, test reports, and other customer-required documentation and compile complete certification packages for production runs and lots.

Audited orders prior to shipping to confirm parts and verify lot numbers.

Audit process travelers and route sheets for operator sign-off and process certification.

Prepared documents and reports for government-source inspection and ISO-9001 compliance. Order Desk Administrator (1 year)

Worked with proprietary distributors to coordinate and confirm end-user order, provide quotes, and route approved order for manufacturing, stock pull, and/or shipping as appropriate.

Processed requests and provided pricing for special-run production setup costs and scheduling.

Reviewed contracts for specific customer specification requirements, including MIL-SPEC / MIL-STD, and ASTM, and ensured production plans and specifications correctly reflect requirements.

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