Eboni Harmon

**** ******** ***** ******* #****

Mckinney, tx 75070

ad4zye@r.postjobfree.com

Mobile: 214-***-****

Self-directed customer service professional with extensive experience in the financial and medical industries. Highly competent in all areas of office administration and executive support. Strong customer service and problem skills. Proven ability to communicate well with diverse groups and individuals. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast pace environment.

Desired Job Types:

● Full-time

● Part-time

● Temporary

Work Experience:

State Farm

May 2016- Present

Sales

Richardson, TX

Duties:

● Received calls from clients inquiring insurance quotes.

● Interview prospective clients to get data about their financial resources and discuss existing coverage.

● Explain the features of various policies

Analyze clients’ current insurance policies and suggest additions or changes.

● Customize insurance programs to suit individual clients.

● Handle policy renewals

● Maintain electronic and paper records

Help policyholders settle claims.

Primerica

(Estene Chatman

August 2013- Present

Administrative Assistant / Accounts Payable

Arlington,TX

Duties:

● Perform day to day management of all payment cycle activities and provide efficient client service.

● Keep track, process and reconcile payments and expenditures, purchase orders, invoices, statements, checks, refund requisitions etc, in compliance with financial policies and procedures.

● Ensure correct approval, sorting, coding and matching of invoices/receipts.

● Liaise with internal and external clients

Regularly tabulate data and compile necessary reports.

● Continuously improve payment processes

Skills:

* Microsoft Office

* Accounts Payable/ Receivables

Customer Service

Problem Resolution

Database Management

* Office Support

* Type 40+ wpm

* Microsoft Excel

* Copying and printing

Warrantech

March 2013- August 2013

Customer Service

Bedford, TX

Duties:

● Worked on a team that maintained the highest customer satisfaction rating in the company.

● Entered all customer interactions into the computer database.

● Often asked to work as part of a small team on special customer projects.

● Assisted in gathering customer service log information for team lead.

● Answered incoming calls and logged results in computer database.

● Worked with other teammates to respond to customer emails. Bank of America

Collector

January 2011- September 2012

Addison, TX

Duties:

● Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.

● Ensure to follow Fair Debt Collections Practices Act (FDCPA).

● Work in accordance with consumer privacy laws and company procedures.

● Contact debtors regarding status of account and fees past due.

● Determine debtor’s financial ability to offer alternate payment programs and methods.

● Perform skip tracking to locate debtors with incorrect contact information.

● Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. (e.g. Updated phone numbers, Letters, Mailing addresses, etc.)

● Gather and audit loan documents before foreclosure.

● Prepare and send certified foreclosure and legal notices to appropriate parties.

● Review, approve and post any collections payments submitted by check, Western Union and check by phone.

● Submit reports to all private investors/insurers on loan status updates.

● Schedule property inspection and determine property conditions.

● Address inquiries and issues of debtors in a timely and professional manner.

● Provide excellent and outstanding services to debtors.

● Monitor and manage mortgage delinquency reporting activities.

● Perform general clerical duties as needed.

PSI Liquid Concepts

Customer Service (Team lead)

October 2002- October 2009

Five years experience working as a team lead

Duties:

● Answer calls and respond to emails.

● Handle customer inquiries both telephonically and by email.

● Research required information using available resources.

● Manage and resolve customer complaints

provide customers with product and service information.

● Enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues.

● Route calls to appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures.

● Complete call logs.

● Produce call reports.

Education:

Tarrant County Community College

Arlington, TX

Business Management

Dates:08/2013- 06/2014

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