Wayne Zietsman

ad4zv2@r.postjobfree.com

+27-72-294-****

PERSONAL DETAILS

Nationality:

Languages:

Prepared to Travel:

Residential Area:

South African

Afrikaans and English

Yes (Driver’s License Code B)

Krugersdorp, Gauteng.

ABOUT ME

A Smart, well versed motivated individual, and enthusiastic individual with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient, and accurate administrative support. Approachable, well presented, and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Providing excellent service and knowledge about IT. Currently looking for a suitable position with a reputable and ambitious company.

SKILLS

Personal skills

Honest and Reliable

Team player

Self-driven and Leadership

Problem solving and decision-making

Structured and organized (plan and prioritize work)

Adaptable and flexible

Attention to Detail

Integrity

Hard worker

Logical thinker

Dedication

Patience

Trustworthy

Respectful

Proactive

Independent

SUMMARY OF EDUCATION

1998 : Matric – Princess High School

2006 : CompTIA A+ – Prometric Testing Centre

2008 : Microsoft Certified Professional – Torque IT

2008 : Microsoft Certified Desktop Support – Torque IT

2009 : Microsoft Windows XP Professional – Torque IT

2010 : Microsoft Certified Technology Specialist – Torque IT

2012 : Microsoft Certified Professional – Torque IT

2012 : ITSM FrontRange Training

2015 : Microsoft Specialist – Torque IT

2015 : CompTIA N+ce – Torque IT

2015 : CompTIA A+– Torque IT

2017 : SMSO Knowledge Management – Dimension Data University

2017 : ITIL 2011 Foundation: Service Operation Processes – Dimension Data University

2018 : General Data Protection Regulation – Dimension Data University

2018 : CompTIA A+ 220-902: Monitoring the Windows OS and an Introduction to other OSs– Dimension Data University

2018 : ITIL 2011 Foundation: ITIL and the Service Lifecycle – Dimension Data University

2021 : AZ-900 Microsoft Azure Fundamentals (Udemy not completed)

2023 : Cisco CCNA (200-301) (CBT Nuggets not completed)

2023 : Fortinet NSE 4 - FortiOS 7.x (CBT Nuggets not Completed)

SKILLS

IT Service Delivery Management – 10 years

Service Desk and Incident Management – 10 years

Request Fulfillment – 10 years

Problem Management – 10 years

IT Governance and Compliance – 5 years

Access Management and User Administration – 7 years

Continuous Service Improvement – 7 years

IT Customer Service – 13 years

IT Customer Relations – 13 years

MS Office [Outlook, Word, PowerPoint, Excel, (Intermediate) Access, (Basic)] – 13 years

Networking, (LAN, WAN, – 11 years VPN, Wi-Fi – 7 years)

Windows Server: Active Directory (2008 & 2012), 8 years, Windows Domain, DNS, DHCP and SMTP (Knowledge 6 years)

ERP systems: JD Edwards (Network Printer Setup) – 5 years

MS Projects (Installing) – 5 years

MS Visio 2010(Basic) – 5 years

MS Azure – 5 years

Lansuite 602 – 3 years

ITSM Front Range (HEAT) – In Depth 6 years

ITSM Track IT (Numara Software) – 5 years

Board pad (Basic) 5 years

Druva (Insync Software) – In Depth 3 years

McAfee Antivirus – 13 years

Kaspersky Antivirus – 4 years

Lync (Skype For Business) – (Intermediate) 5 years

MS SQL – (Basic Knowledge 2 years)

SharePoint – (Intermediate) 4 years

Veeam Backup to Tape Drive (Basics) 1,5 years

VMWare and Hyper-V (Intermediate) 3 years

ZOHO – 3 years

Cisco – 2 years

Fortigate – 3 years

Other Software: AutoCAD, Primavera, CCS, Xsteel, Adobe Std/Pro, HFM, Xpresso, SCS, TDS

Good understanding in desktop / notebook / mobile devices

In-depth knowledge of IT technologies and trends

PREVIOUS EXPERIENCE

(5 Dec 2022 – 31 Jan 2024)

Jnr Network Engineer

CCI South Africa

Trace dead network points to ports

Reset switch ports

VLAN Changes

Network Monitoring (Iris/LibreNMS)

Aruba AP Install/Configuration/SSID Creation

Cisco configuration (VLAN creation and Routing)

Fortigate Firewall configuration (VDOM/Policies/Webfilters)

Windows 11

MS Server 2016 AD Management

Reason for Leaving: Company is going through a restructuring process might be retrenched.

(3 May 2022 – 30 Sept 2022)

ICT Engineer

Traderoot Africa

Laptop Support

Firewall Rules FortiGate

Finger Print Access Scanner Adding and removing

PCI Scans via Nessus (PCI-DSS)

Vulnerabilities Remediation.

Dell Server reloading and configuring

Server installation and removal from Data Centers.

Server 2012 / 2016 and 2018

Windows 2010 and 2011

BitLocker setup and backup of keys.

Multifunctional device network setup.

iDrac, OpManager amd Greylog Monitoring.

Reason for Leaving: Contract Ended

(1 Dec 2021 – 31 Mar 2022)

EUC Support Specialist

IDid-IT contracted to Lixil Africa

Desktop Support

Laptop Support

Printer / Copier support

VOIP

Forticlient VPN client configuring

Symantec Endpoint Security

Bartender Labels and Barcodes

SAP GUI configuring

Dell and IBM Lenovo laptops

AD user and computer creation / Group Policies

Network shares access rights

Microsoft Windows 7 and 10 support

Microsoft Office 365 including MFA

Microsoft Server troubleshooting via event viewer

Add reloaded computers/laptops to the domain

Remote Support

Papercut administration for printer security access via pin.

Asset management

Networking and Wifi

MS Azure

MS Sharepoint

Mobile device support.

Swop Backup Tapes and send tapes in to Metrofile for storage

ManageEngine ServiceDesk Plus On-Demand ticketing system

Reason for Leaving: Contract Ended

(3 Jan 2019 – 30 June 2020)

Senior IT Technician

RNA Distribution

First, Second and Third Line helpdesk support

Pastel Evolution Access rights

Forward Access rights (Inhouse software)

Manage Daily Backups (Veeam)

Microsoft Windows Desktop Support (XP, 7, 8 and 10)

Microsoft Office Support (2007, 2010, 2013, 2016, 2019 and 365)

Basic Microsoft Server Maintenance Tasks

Microsoft Server 2008 R2 (DC, DNS, DHCP)

Domain Administration

Zimbra mail account maintenance

Installation, configuration and support of in-house software

VMWare Vsphere

SBI Scanning for document indexing purposes (inhouse software)

Magazine Barcode Generation

Maintenance and repairs

MS Azure

MS Sharepoint

Linux Debian (Basics)

Remote Support

Mobile management via CRM software

Kaspesky endpoint management

Reason for Leaving: Retrenched

(Dec 2016 – Oct 2018)

Service Delivery Support Engineer (L3)

Dimension Data

Manage infrastructure.

Windows 7 / 10

MS Azure / Sharepoint / Office 365

Preventative Maintenance

Ensure resolution of incidents and requests.

Second line support

Escalate calls when necessary.

Ensure continuous feedback.

Incident management

Shift/Time management

Required to strictly comply with all processes and procedures as prescribed

Reporting.

Ability to communicate well and to capture all pertinent details.

Reason For leaving: Retrenched.

(Apr 2012 – Nov 2016)

IT Desktop Support Technician

Murray & Roberts (PTY) Ltd

ITSM Frontrange Administration

Helpdesk Supervising

Data Backup’s and Restores

Computer and laptop standard reloads

User profile setups

Site Server / Support / Network Cabling

MS Sharepoint

Boardroom Microcomputer setups and Documentation

Domain Migration

Moved to Bentley Park to support Westonaria mining sites.

Reason For leaving: Taken over Dimension Data and Outsourced to Murray & Roberts

(Jun 2007 – Mar 2012)

IT Desktop Support Technician

Concor Holdings (PTY) Ltd

Disposed equipment testing and reloading.

Windows 2000 / XP / 7

Data Backup’s and Restores

Computer and laptop standard reloads

User profile setups

Site Server and Print Slave setups

Domain Migration

Supported Technicrete for a few months

New server cabinet setups and documentation.

Trips to sites to install new server cabinets.

Site Network Cabling and setup of new sites

Site shutdowns

Reason For leaving: Concor was incorporated into Murray & Roberts.

REFERENCES

Available on Request.

Contact this candidate