Customer Service Patient Care

Patricia Clarke

**** * **** ****** ***** • Sandy, UT 84093 • 801-***-****

ad4zsb@r.postjobfree.com

Medical Assisting/Patient Care and Customer Service SUMMARY OF QUALIFICATIONS

• Twenty plus years of customer service experience

• Dedicated to providing quality care for ultimate customer satisfaction.

• Able to identify customer needs and deliver effective solutions to all problems.

• Able to learn and comprehend new ideas and methods quickly in the field.

• Skilled in handling the public with professionalism and sensitivity.

• Highly professional, dependable, reliable, and able to perform duties with minimal supervision.

• Committed to professional growth and development. EDUCATION

Stevens-Henager College Associates Degree in Medical Assisting Brighton High School Graduated 1992

CERTIFICATIONS

• CPR

• First Aid

• Eligible for: Medical Assistant, Phlebotomy Technician, Electrocardiogram Technician, Limited Radiology Technician

SKILLS

Medical Asepsis Procedures Problem solving Vital Signs and Emergencies Laboratory Procedures Compassionate and detail oriented Knowledge of Minor Surgical Procedures Excellent communication skills Phlebotomy Proficient in Microsoft Applications Pharmacology Medical Billing & Collections 12-lead EKG Knowledge of ICD9 & CPT codes Practical Radiology Knowledge of Medical Terminology Records & Bookkeeping Appointment Scheduling Front Office Skills Excellent Telephone etiquette EXPERIENCE

Alpine Home Medical Equipment

Draper, UT Medical Billing/Claims Specialist Current

● Develop and maintain claim forms and processes

● Create billing and accounting reports

● Maintain records of business activity

● Research and prepare claims

● Maintain databases, and other company records

● Develop new claim forms and processes

● Perform data input.

Smith’s Food & Drug West Jordan, UT. Customer Service Representative -2 years

• Handled customer inquiries and resolved issues.

• Managed returns for customers.

• Interacted with over 100 customers during an average 8-hour shift.

• Answering and directing phone calls to appropriate departments.

• Greeting customers in a friendly and professional manner.

• Responded to customer inquiries while providing excellent customer service.

• Resolved issues in a timely manner

Acumen/A Caring Hand Caregiver Draper, UT Caregiver- 5 years.

• Provided in home care for two disabled children.

• Focusing on personal care and companionship.

• Supplementing therapy.

• Distributing medication on time and accurately.

• Helping with bathing and personal hygiene.

• Coordinating enjoyable activities.

• Completed morning care to have the children ready and transported to school in a timely manner

• Used positive reinforcement to encourage good behavior.

• Prepared and fed nutritious meals to patients.

Foothill Family Clinic Salt Lake City, UT Internship 160 hours • Escorting patients to exam rooms.

• Interviewing patients.

• Measuring vital signs.

• Assisting physician in exams rooms.

• Giving instructions to patients as instructed by physician.

• Giving injections if needed.

• Stocking exam rooms.

• Taking telephone messages for the physician.

Target Salt Lake City, UT Customer Service Representative 1 year • Demonstrated excellent customer service skills.

• Answered and directed phone calls.

• Managed returns.

Prime Holding Sandy, UT Underwriting Assistant 6 years • Handled telephone calls from policyholders.

• Assisted the underwriter with daily tasks.

• Responded to inquiries, resolved problems and corrected policy errors.

• Made changes for the customers regarding their policy.

• Wrote endorsements for policies.

Diamond Glass Sandy, UT Office Manager 8 years • Helped managing and reconciling finances and daily books.

• Proficient in 10- key and accounting software.

• Assisted with collections.

• Data entry.

• Managed a team of 6 employees.

• Responsible for over twenty executive accounts.

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