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Customer Service Operations Manager

Location:
Kansas City, KS
Posted:
April 13, 2024

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Resume:

Aaron Edward Read

***** ** ***** ******* • Platte City, Missouri 64079

Phone: 816-***-**** • E-mail: ad4zqt@r.postjobfree.com

CAREER OBJECTIVE

To obtain a Railroad Laborer position within ITS ConGlobal that offers challenges, growth potential and the opportunity to make a positive, measurable contribution.

EDUCATION

Bachelor of Science in Aviation Technology, Spring 2005

University of Central Missouri, Warrensburg, Missouri 64093

Major: Flight Operations Management Major GPA: 3.71

QUALIFICATIONS SUMMARY

Ability to work in a true consultative manner while delivering exceptional customer service. Driven and competitive in developing my professional career while focusing on contributing to my company’s overall mission. Advanced with working in a team environment while taking a team lead role to promote unity and efficiency in decision making. Proficient and skilled in building professional relationships with many levels of decision-makers in a business environment. Comfortable working with ambiguity and dynamic work environments. Excellent and proven presentation skills.

WORK EXPERIENCE

U.S. Autoforce – Kansas City, KS Assistant Operations Manager (April 2023 – Present)

●Ensure that all safety and loss prevention procedures are followed

●Plan, oversee and participate in warehouse operations to deliver outstanding customer service

●Supervise and assists receiving, restocking, inventory control, pulling and preparing orders, loading and unloading delivery vehicles, shipping order and product returns

●Hire, train, develop and evaluate associates

●Assure administrative functions are completed timely (Workday, Email/Outlook, spreadsheets, Performance Reviews)

●Maintain physical facility to ensure adequate safety, protect against loss, and present a professional company image

●Ensure all CDL’s are current and up to date

●Outstanding customer service

●Maintain IFTA tags for our CDL trucks

All My Sons Moving and Storage – Kansas City, MO

Operations Manager (January 2022 – March 2023)

●Planning, scheduling and monitoring quality assurance throughout move process

●Hiring the right crew members and training them effectively

●Adhere to all safety, compliance and DOT regulations

●Selling and Leading our sales team

●Maintain a high rating on Google and Facebook

●Responsible for meeting our monthly revenue and profit projection

●Being thought, fun-loving and heroic to our customers

Ryder Integrated Logistics – Liberty, MO

Customer Logistics Manager (March 2017 – March 2021)

●Ensuring flawless execution and adherence to pre-established customer critical success factors to ensure customer’s “just in time” automotive freight deliveries are being made

●Management of all areas of transportation to include safety, transportation, DOT regulation, compliance, P and L responsibility, distribution and customer service

●Management of assigned direct reports to include employee relation issues, performance management, new employee training and development

●Supervise 8 company drivers to include dedicated transportation and yard switching operations

●Closely monitor LYTX drive cam, ELD logs to ensure DOT compliance as well as helping ensure all CDL’s, medical cards and other required DOT documents are legal and up to date to help keep Ryder’s CSA score at a minimum

●Ensure facility management expectations met the standards of our customer

●Responsible for the success of our P&L management

Ferrellgas – Overland Park, Kansas

Sr. Area Product Coordinator (December 2013 – February 2017)

●Coordinate propane deliveries for retail and wholesale customers throughout CA, NV, AZ and NM utilizing a variety of assets including truck, rail and pipeline

●Forecasts shipping requirements and adjust delivery schedule to conform with production rates, storage levels and demand patterns

●Supervise 23 company drivers and owner operators utilizing company equipment for maximum performance and profitability

●Coordinate propane deliveries utilizing roughly 7 different common carriers moving throughout the southwest United States

●Closely monitor propane lifting activity with each refinery/supplier to ensure we are consistently performing well on all monthly contracts

●Responsible for reviewing log book entries to ensure drivers remain within DOT compliance

●Responsible for reviewing and approving all driver supplemental pay forms as well as expense reports

●Responsible for entering all propane delivery load information into company system to ensure our suppliers are receiving payment in a timely fashion

Lowe’s – Kansas City, Missouri

Department Manager (April 2010 – December 2013)

●Provide exceptional customer service including purchasing assistance

● Responsible for the overall sales and merchandise maintenance of the assigned department

●Maintain the department according to company merchandising standards and store operations policies

●Maximize sales of department merchandise and related products

●Ensure that all merchandising and operational activities take place on a consistent basis

●Make recommendations to the Sales Manager to improve and enhance company merchandise and operational policies and procedures

Cerner Corporation. – Kansas City, Missouri

Corporate Flight Dispatcher (October 2006- May 2008)

●Responsible for start up of Cerner Flight operations and creation of Standard Operating Procedures Manual

●Approved and scheduled corporate jets for Cerner’s top executives

●Approved and scheduled maintenance for corporate jets

●Reconciled all flight department related financial invoices

●Analyzed fuel cost and ground operations within the United States, Mexico and Europe

●Set up and maintained partnerships with flight department vendors

Executive Beechcraft. – Kansas City, Missouri

Line Service Technician (December 2005- June 2006)

●Provide exceptional customer service and anticipate needs of flight crews and customers

●Responsible for fueling, towing and hangaring of multi-million dollar aircraft

ADDITIONAL SKILLS

●Superior analytical and interpersonal skills

●Technical Writing

●Extremely comfortable and experienced dealing with ambiguity

●Intrinsic motivation for quality and efficiency

●Ability to maintain strict confidentiality

●Ability to handle multiple assignments and prioritize effectively

●Proficient knowledge of Microsoft Office applications

ACCOMPLISHMENTS AND AFFILIATIONS

●President of Airline Simulation in ICAP course at UCM

●Dean’s List (2001-2005)



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