SKILLS

TODD CARMAN

PROFESSIONAL SUMMARY

Career Summary Over 30 years of Information

Technology experience. Practiced problem

solver with excellent diagnostics and repair

abilities, strong attention to detail and

methodical approach. Skilled Technologist with

experience configuring computers, servers and

peripheral devices to work within established

company and security parameters. Skilled

Software support specialist with broad base of

experience in technical support and

operations. Fast worker able to resolve

problems quickly, delivering high levels of

customer satisfaction. Excellent knowledge of

both hardware and software.

CONTACT

PHONE:

810-***-****

Social Media:

facebook.com/todd.carman.9

linkedin.com/in/todd-carman-7669586/

EMAIL:

ad4zo9@r.postjobfree.com

EDUCATION

1989 - U.S. Army

(24J) Hawk Radar Equipment Technician

1985 - Spec’s Howard School of Broadcasting

Radio & Television Broadcasting

WORK EXPERIENCE

IT Implementations Business Analyst, Hart Medical – Grand Blanc, MI November 2020–Present

• Managed and completed several major implementations which achieved significant improvement to day-to-day operation and overall company growth.

• Co-ordinated several company acquisitions requiring billing software conversions including database merges with zero downtime.

• Billing software evaluations, maintenance, and version updates company wide

• Inventory improvement initiative (32 location 6 warehouse)

• Establishing company-wide SOP for product counts and nomenclature Application Support Specialist, Untied shore UWM - Pontiac, MI June 2020–November 2020

• Support all aspects Lending applications troubleshooting and resolving issues

• Worked with developers to identify the scope of existing issue

• Interfacing with UWM personal to identify and correct non-software related input issues to come to in a constructive resolution with a teachable moment.

• Use of SQL to investigate and correct minor DB related issues. Software Support Specialist, Universal Software - Davison, MI October 2014–March 2020

• Support all aspects of the medical billing software connectivity in both premise and cloud-based configuration for over 75 clients.

• Troubleshooting all aspects of software functionality, billing, processing of electronic claims, Medicare and Medicaid submissions, Inventory management, Claim Maintenance in adherence to strict regulations and HIPAA compliance.

• Support of background functionality, troubleshooting SQL database issues, Citrix connectivity, Crystal Reports, Mobile Device interfaces and general Windows Integrations across all possible platforms.

• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Owner/Sole Proprietor, Carmalot Computers - Almont, MI October 2000–September 2014

• Managed all aspects of running a small retail business generating roughly 100,000 in annual revenue.

• Substantial contact and education of home level computer users as well as performing monthly and on-call technology functions

• Bench testing and error resolution of all types of PC and laptop issues, repair tracking and customer interactions

100

75

65

100

85

90

100

95

Relationship Building

SQL Management

Data Recovery

Application Support

Software Diagnosis

Techincal Issue Analysis

Problem Resolution

Desktop Support

Contact this candidate