KE Karli Esselman

Atlanta, GA ***** 573-***-**** ad4zng@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Growing up my parents owned a restaurant and I've been doing restaurant work since I was 14 years old! I love engaging with people of different backgrounds, being in a high paced environment and learning new skills. I hope to work with you soon.

SKILLS Banquet Coordination

Ability to Lift 30 Pounds

Exceptional customer service

Beverage Preparation

Sales Techniques

Table setting knowledge

Suggestive Selling

Food safety understanding

Age Verification

High Energy and Stamina

Inventory Management

Safe Food Handling

Quality Control

Team Leadership

Guest Seating

Guest Engagement

Special Requests and

Substitutions

Point of sale operation

Adaptable and Flexible

Food handling

Cool Under Pressure

Wine service

Tableside Service

Courteous Phone Demeanor

Upselling

High-volume dining

Food inspection

Ordering Procedures

Table Bussing

Decision-Making

Cleanliness standards

Allergy awareness

Upselling and Cross Selling

Team Player

Cleaning and sanitizing

Service prioritization

Menu Recommendations

Tableside Etiquette

Food Running

Transactions and Cash Handling

Food sales and promotion

Food and beverage pairings

Food station setup

Cash Handling

Staff Training

Strong Work Ethic

Menu presentation

Analytical and Critical Thinking

Analytical Thinking

Calm Under Pressure

Customer Service

Conflict Resolution

WORK HISTORY SERVER 03/2022 to 02/2024

John D Mcgurks St Louis, MO

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Used slow periods to restock supplies, ice, trays, and delivery bags. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

• Greeting tables with a positive attitude

• Pre-Bussing

•POS System

• Bartending experience

• Keeping a cash bank on me to provide change for cash paying patrons GENERAL MANAGER 02/2014 to 02/2022

Park-Et Restaurant Perryville, MO

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Interacted well with customers to build connections and nurture relationships.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assisted in recruiting, hiring and training of team members. Formulated policies and procedures to streamline operations. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Managed purchasing, sales, marketing and customer account operations efficiently.

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

EDUCATION High School Diploma General Literature 05/2013 Perryville High School, Perryville

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