Professional

summary

Associate with * years of experience in the costumer service industry. A

problem-solver who is dedicated and a good communicator. Able to handle patient inquiries and appointments efficiently, ensuring smooth operations in the dental office. Experienced in managing patient records and maintaining confidentiality. Committed to providing excellent customer service and creating a positive experience for patients.

Kimberly Pelayo

Associate

9540 oakenshaw dr, Manassas, United States, 20110 / 571-***-**** / ad4zmv@r.postjobfree.com Employment history

SEP, 2023 - PRESENT

MANASSAS

Sales Associate, Amazon Fresh

• Provided excellent customer service to ensure customer satisfaction

• Managed inventory to ensure products were well-stocked and available for customers

• Worked as a sales associate at Amazon Fresh, a grocery store Identify and capitalize on opportunities for cross-selling and upselling products to customers.

Assisted customers in locating and selecting products, providing recommendations and suggestions based on their needs and preferences

Supported the sales team in achieving sales targets by providing exceptional customer service and actively promoting products

NOV, 2022 - AUG, 2023

NATIONAL HARBOUR

Table games Dealer, MGM

Dealt various table games, including carnival game, blackjack, and Craps Ensured accurate and efficient gameplay for casino patrons Handled cash transactions and provided excellent customer service Followed all gaming regulations and maintained a professional demeanor Collaborated with team members to create a positive and enjoyable gaming experience Ensure the integrity of the gaming process and follow all security protocols to prevent cheating or fraud

Adapt to changes in gaming regulations and industry trends to provide the best gaming experience for casino patrons.

APR, 2022 - NOV, 2022

WOODBRIDGE

Server, The Harbour Grille

• Served drinks and food at The Harbour Grille in the Restaurants market. Create a welcoming and friendly atmosphere for guests, ensuring their satisfaction and repeat business.

Provide superior customer service by anticipating and fulfilling guests' needs, ensuring a pleasant and memorable dining experience at The Harbour Grille. Accurately take and deliver customer orders to ensure prompt service and customer satisfaction.

Employment history

JUL, 2019 - APR, 2021

TYSON’S CORNER

Server/ Hostess, Fogo de chao

• Served as a server and hostess at Fogo de Chao, a renowned restaurant in the industry.

• Provided exceptional customer service by welcoming and seating customers, taking orders, and ensuring a pleasant dining experience.

• Assisted in maintaining a clean and organized dining area, including setting and clearing tables.

• Collaborated with the kitchen staff to ensure timely delivery of food and beverages to customers.

• Demonstrated strong communication and interpersonal skills to effectively interact with customers and colleagues.

• Upheld high standards of professionalism and attention to detail in a fast-paced restaurant environment.

• Contributed to maintaining a positive and welcoming atmosphere for guests.

• Worked as part of a team to ensure smooth operations and customer satisfaction in a busy restaurant setting.

Education

SEP, 2012 - JUN, 2018

BURKE, VA

Lake Braddock secondary school

Skills Problem-solving Communication

Customer service Confidentiality

Cash handling

Languages Spanish (Proficient)

Hobbies One of my main hobbies is to cook and prepare Peruvian cuisine.

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