Renata Gardner

**** * **** **

Tacoma WA. *****

253-***-****

ad4zmo@r.postjobfree.com

Education/Accomplishments

Bachelor of Applied Sciences, Clover Park College, Lakewood, WA, June 2024

Associates Degree, Business Management, Clover Park College, Lakewood, WA, September 2016

Phlebotomy Certification, Bates Technical College, Tacoma, WA. May 10, 2012

Office Assistant, Bates Technical College, Tacoma,WA. December 16, 2010

BLS Certificate August 2023, CPR Certification August 2023, Blood borne Pathogens Certificate August 2023HIV/AIDS Certification August 2023

Quick Test Lab September 25, 2023 – February 5, 2024 Tacoma, WA. Phlebotomist

Draw blood samples and prepare specimens for testing. Label and track specimens. Provided venipuncture for up to 40 patients per faculty. I completed four clinics daily. Performed EKG, telemetry, chemistry, urinalysis, and hematology services. Recorded patients' medical histories, vital statistics, and test results in medical records, maintained patient charts, and executed physicians’s orders in a timely manner. Prepared patients, performed specimen collection for laboratory testing, maintained the integrity of the specimen, and communicated results. Ensured HIPAA compliance, OSHA and DEP regulations, and followed required infection control protocols. Brief patients about drawing and testing procedures. Prepare relevant reports and deliver them timely to authorized personnel. Follow laboratory procedures and health department guidelines for specimen collection and handling. Utilize relevant containers and transport media for every test. Strictly adhere to infection control and OSHA blood borne pathogen guidelines.

COC Consulting LLC August 23, 2022 – September 6 2023 Carson City, NV. Customer Service/ Phlebotomist

Draw blood samples and prepare specimens for testing. Label and track specimens. Provided venipuncture for up to 40 patients per faculty. I completed four clinics daily. Performed EKG, telemetry, chemistry, urinalysis, and hematology services. Recorded patients' medical histories, vital statistics, and test results in medical records, maintained patient charts, and executed physicians’s orders in a timely manner. Prepared patients, performed specimen collection for laboratory testing, maintained the integrity of the specimen, and communicated results. Ensured HIPAA compliance, OSHA and DEP regulations, and followed required infection control protocols. Brief patients about drawing and testing procedures. Prepare relevant reports and deliver them timely to authorized personnel. Follow laboratory procedures and health department guidelines for specimen collection and handling. Utilize relevant containers and transport media for every test. Strictly adhere to infection control and OSHA bloodborne pathogen guidelines.

Tran Urgent Care and Wellness Center September 2020 - February 25, 2022 Tacoma,

WA. Office Manager/ Front Desk/ Phlebotomist

Performed a variety of general supervisory support duties in accordance with established internal guidelines and procedures, interacted with patients directly by traveling to and from nursing homes, and clinics to create new accounts and at the front desk and/or on the phone to perform follow-up activities and provide services as well as running the clinic. I interpreted, explained, and record data in the customer information systems.I processed payments and applications for payment. Tracked and collected invoice payments. Provided accounting and collection activities.

Processed payroll, created scheduling, processed inventory, and kept track of clinic accounts. I monitored clinic flow. Collaborated with training and quality staff to ensure that training and quality goals were met. Coaching and leading through effective feedback to employees. Made critical decisions for the modifications to action plans and the maintenance of all personnel records. Oversee the training activities of staff. Maintaining budget preparation and overseeing the facility to achieve production targets and quality goals at the agreed-upon cost structure. Explained codes, rules, regulations, policies, and procedures to staff and customers. Directs and supervises employees to determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the clinic. Construct and submit timely and accurate reports on a daily, weekly, monthly, or as required basis. Maintains thorough familiarity and ensures compliance with state and federal regulations. Making sure staff is keeping all areas or stations well organized and following infection control and sanitation standards. Answering patients' questions on collection techniques and providing additional resources if requested. Remaining friendly, courteous, and sympathetic and keeping patients calm during blood collections and other procedures.

Tahoma Clinic April 2022 – June 30, 2022 Tukwila, WA. Front Desk Receptionist / Medical Assistant

Checked patient’s in and out of the clinic. Set appointments for doctors. Provide clinical tasks and maintains patient records. Preparing patients and rooms for examination and assisting physicians with exams, and performing front-desk tasks. Gathers patient medical history and recording vital sign information. Helps patients by providing-information, services, and assistance. Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary. Saves doctors’ time by helping with office procedures. Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential. Counsels patients by transmitting physician’s orders and questions about surgery. Schedules surgeries by making arrangements with the surgical center; verifying times with patients; and preparing charts and pre-admission and consent forms. Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations. Updates job knowledge by participating in educational opportunities and reading professional publications. Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.

Metal Sales Manufacturing February 2018 - May 2020 Kent, WA. Administrative Assistant/CSR

Answering phone lines, general office duties including: processing customer orders, checking orders for accuracy. Entering orders in the system for production. Helping the supervisor with month end tasks/filing and data entry. Processing customer claim and coordinating with other team members to ensure claims are processed accurately. Developing, documenting, and implementing processes and procedures for consistency and efficiency. Assisting in providing sales statistics and reports to sales team, sales leadership, and branch general manager as needed. Coordinating with other departments to ensure materials, manufacturing, shipping, and others are

aligned with customer needs.

Clover Park Technical College Foundation October 2016— March 2017 Lakewood, WA.

Foundation Office Assistant

General office assistance, including: Data entry, incoming student and staff reception, answering phones, handling correspondence, record- keeping, filing, coping, sorting mail. Experience working with multi line phones, typing 10 key, customer service. Nonprofit program information dissemination including scholarship opportunities, emergency assistance and college program support for students, staff and faculty.

Clover Park Technical College February 2014—September 2016 Lakewood, WA.

Financial Aid Assistant

Financial Aid Office liaison to the work First Office. Provided phone and counter assistance to applicants for Work First aid and financial aid. Track Work First aid and financial aid documents in the financial aid computer system (FAM). Assisted in the monitoring of aid eligibility, satisfactory academic progress review and specific program attendance requirements. Adhered to Family Educational Rights and Privacy Act (FERPA) regulations. Assisted in person, by telephone, electronic messaging, and email. Assisting with applications, requests for service, questions, complaints, billings, payments, deposits, extensions, rate schedules, or changes to departmental policies and regulations. I performed invoices, payments, check balances, and corrected billing errors.I commuted, recorded transactions in the appropriate amounts, and balanced and maintained records relating to monies received and disbursed. I created, prepared, and maintained computerized records and manuals, files, lists, and reports related to customer service activities.

Clover Park Technical College January 2013—January 2014 Lakewood, WA.

Teacher Assistant

Supervision of 20 plus students. Created Microsoft Certification Program for students to be licensed. Assisted students with in class assignments, helped input the class room curriculum onto canvas. Helped grade reports and assignments. Taught students how to use functions in Microsoft Word, Excel, Access, and Power Point.

Mutual Consolidation Savings February 2007—July 2009 Tacoma, WA. Financial Specialist/ Customer Service Representative (CSR) Prepared a financial package for accounts and administered payment plans. Performed billing, filling, data entry, and consolidation services. Greeted visitors, answered inquiries from customers, staff, and supervisors. Answering phone lines, general office duties including: processing customer orders, checking orders for accuracy. Entering orders in the system for production. Helping the supervisor with month end tasks/ filing and data entry. Processing customer claim and coordinating with other team members to ensure claims are processed accurately. Developing, documenting, and implementing processes and procedures for consistency and efficiency.