Amika A. Campbell

**** **** ****** **

Kennesaw, GA 30144

678-***-****

ad4zjr@r.postjobfree.com

PROFILE

Tenured customer service representative with over ten years of experience, working software knowledge

of MS Office, AS 400, SAP, Gensys also administrative such as multitasking, time management and

problem solving.

EXPERIENCE

03/2022- current Trash Taxi Austell, GA

Customer service/ dispatch

-provided assistance with dispatching and routing.

-assisting with setting up new accounts and maintaining existing account.

07/2021 – 11/2021 Morgan Stanley Remote

Agent

Assisted participants with their accounts, gaining access to the account making sure they are properly

verified and directing them on where to proceed to get their matters handled.

Educated clients on products offered by the company as a customer service representative assigned to

assist clients with processing and tracking orders.

09/2020-09/2021 Faneuil Kennesaw, GA

Customer Service Representative

A subsidiary for Georgia Natural Gas. Assisted clients with their accounts understanding both billing and

new start up and understanding the rates of changes.

04/2020-11/2020 Stitch Fix (People Link Staffing) Lithia Springs, GA

Warehouse Associate

Assisting in returns, processing returns reviewing for damages or missing items in return. Working at a

steady and consisting of pace to ensure that daily quota is met.

11/2019- 01/2020 United States Postal Services Woodstock, GA

Holiday Clerk

Scanning and throwing packages, mail in an orderly fashion. Checking mail for the correct location that it

is sent. Heavy lifting of boxes, for sorting mail packages. Assisted with handling mail for P O box.

03/2019- 02/2020 Southeastrans Atlanta, GA

Customer Service Representative

Inbound/outbound customer service Assists callers efficiently and in a polite, courteous and

professional manner. Conducts appropriate screening and eligibility functions. Obtains correct

information to schedule appropriate modes of transportation. Maintains current knowledge of local

operating transportation policies. Accurately and effectively uses trip scheduling and dispatch

software. Maintains client, company and employee confidentiality.

04/2016 – 02/2018 State Farm Atlanta, Ga

Claims Associate

Inbound call center for an insurance company- auto division. Assisted customers with processing their

claim providing and with any additional questions.

Updated the claim file with information about loss for other party involved in claim and their insurance

information; while providing insured with their policy coverage and state mandated regulations.

Evaluated progress of claims while coordinating with management to address any escalated issues. Placed

follow up calls for further investigation and prepare claim for resolution of either payment or denials.

05/2012 – 02/2016 Waste Management Marietta, Ga

Customer Service Representative II

Inbound call center for utility company. Assisting customer with their account questions about service,

billing and cross selling additional Waste Management services to current and new customers.

Placed work orders for replacement or repair for containers and follow up calls in a timely manner to

advice of resolution, excelled monthly sales goal by being in the top 3% and receiving excellent after call

surveys from customers.

EDUCATION

Hillcrest High School June 2001 HS Diploma

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