QUALIFICATION SUMMARY
Strong leader with ** years of cashier experience and customer management abilities. In depth knowledge of retail sales with excellent communication and interpersonal skills. High level of flexibility and the ability to adapt to different types of customers. A decision maker with a natural talent for motivating and developing team members by having superior motivation and multi-tasking skills.
Key competencies include the following:
Strong Organizational Skills
Adept Problem Solving
Time Management
Excellent Customer Service
Attention to Detail
Mindful Communication Skills
Point-of-Sale System
Client/Customer Loyalty
Critical Thinking
PROFESSIONAL EXPERIENCE
PNC Bank, St. Louis, MO 2019 – Present
Retail Banker
Responsible for reviewing financial wellness of clients while promoting and cross-selling products and services in order to build long-term trust worthy relationships.
Creating savings and checking accounts, assisting with loan processing, and account reviews
Processing deposits, payments, and withdrawals
Resolving client banking queries and complaints
Collaborating with other banking professionals to ensure high quality client service
Schnucks, St. Louis, MO 2019 – Present
Part-Time Cashier
Responsible for processing various forms of payments including debit, credit, checks and cash. Price checking items as needed and troubleshooting computer point-of-sales related issues.
Managing transactions with customers to ensure prices and quantities are correct
High level of energy and strong customer service skills
Strong math, cash handling, verbal and communication skills
Walgreens, St. Louis, MO 2005 – 2019
Cashier
First point of contact with customer engagement by greeting them and offering assistance with products and services. Process sale transactions and merchandise returns. Resolving customer related issues and answering questions to ensure a positive customer service experience.
Make recommendations for items on sale and value saving
High level of energy and strong customer service skills
Attention to detail as cash register was always balanced to accurately reflect shift business transactions
Strong math, cash handling, verbal and communication skills
Schnucks, St. Louis, MO 1993 – 2000
Part-Time Cashier
Responsible for processing various forms of payments including debit, credit, checks and cash. Price checking items as needed and troubleshooting computer point-of-sales related issues.
Awarded Employee of the Month on several occasions for my outstanding engagement with customers
High level of energy and strong customer service skills
Strong math, cash handling, verbal and communication skills
Managing transactions with customers to ensure prices and quantities are correct
Metropolitan Psychiatric Center, St. Louis, MO 1982 – 2014
Emergency Room Admitting Clerk
Patient facing role responsible for interviewing and completing admitting documents for registering into the hospital system. Accurate communication to nurses and doctors while acting as a liaison between medical staff and patient relatives.
Guarantees all required consent forms are singed, advance directives are identified, and medical records are updated
Arrange for payment by patients or responsible parties including collecting and validating insurance and financial aid
Coordinate patient intake and bed assignment processes with administrative teams
Followed all established policies to the highest standards to preserve patient confidentiality and data security
Operate hospital switchboard directing telephone calls as needed
Always attended scheduled shifts 30 minutes in advance
EDUCATION / VOLUNTEER WORK / AWARDS
High School Diploma, Soldan High School – May 1982
Women of Destiny Volunteer, North Galilee Christian Worship Center
Metropolitan Psychiatric Center Good Work Ethic Award – 2014
Superior Attendance Award – 2014