SK

SHELBY KIMMICK

ad4zhn@r.postjobfree.com 719-***-**** Mineola, US 75773

Knowledgeable Dispatcher with five years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Energetic supervisior successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. MS Office

Schedule management

Proficient in MS Office

Dispatching procedures

General Science - Associate of Science - 2016

Driver communication

Database Management

Schedule Management

Route Navigation

Work Order Management

Data Entry

Stress Tolerance

Processing orders

Incident Reporting

Critical thinker

Communication Equipment Operation

Minestar Proficiency

Data Analytics

Staff Management

Project Management

Training and mentoring

Goal-Oriented

Employee Motivation

Business Administration

Staff Discipline

Nextech Tyler, Texas

Dispatcher

08/2023 - 02/2024

Updated records of driver locations, delays, and cancellations. Created daily reports detailing response times, call volumes, and other pertinent information.

Assigned drivers to appropriate routes based on customer needs. Provided timely updates to customers regarding their orders or requests. Maintained logs of all incoming calls and assigned tasks. Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Resolved customer complaints related to service issues or delays. Tracked vehicles using GPS technology and provided real-time status updates as needed.

Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff. Managed a large volume of phone calls while ensuring accuracy in data entry.

Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Verified driver credentials prior to assigning them a route or task. Organized paperwork associated with deliveries including manifests, bills Summary

Skills

Experience

of lading, packing slips.

Ensured compliance with safety regulations and company policies. Conducted regular training sessions for new hires on proper protocols for handling emergency situations.

Prepared weekly performance reviews for drivers based on their adherence to company standards.

Interacted with local law enforcement agencies when responding to incidents in progress.

Developed strategies for improving efficiency within the dispatch department.

Participated in team meetings discussing changes in procedures or processes.

Scheduled loads according to priority and available equipment. Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Utilized various software systems to facilitate movement, planning and scheduling.

Kept detailed and updated records of calls in physical and electronic databases.

Monitored changes in delivery schedule and communicated changes to customers.

Worked closely with transportation supervisor to dispatch and assign loads.

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Answered customer requests with information about product availability, shipping information and status updates.

Newmont Mining CCV - IT OPS Cripple

Creek, CO

Relief Supervisor

06/2019 - 03/2023

Established and enforced clear goals to keep employees working collaboratively

Coached staff members to develop long-term career goals Complied with company policies, objectives and communication goals Planned and managed resources to consistently meet production, quality and cost goals

Provided ongoing training to address staff needs

Reviewed completed work to verify consistency, quality and conformance Maintained operating schedules to provide effective coverage for key areas and achieve objectives

Identified and corrected performance and personnel issues to reduce impact to business operations

Wrote reports outlining results to facilitate management decision making Served as liaison between certain departments to implement new improvement plans and changes

Enforced company policies, answered coworkers' questions and trained new personnel

Compiled and verified data to resolve issues and streamline efficiency. Directed and supervised personnel in the performance of their duties. Monitored and evaluated employee performance, providing feedback and guidance as necessary.

Developed work schedules for staff to ensure adequate coverage of shifts. Resolved customer complaints in a timely manner.

Maintained records of all transactions for auditing purposes. Ensured compliance with safety regulations and procedures. Coordinated daily operations between departments to ensure smooth workflow.

Conducted regular training sessions on policies, procedures, and job functions.

Provided assistance to employees in developing skills needed to perform tasks effectively.

Developed strategies to improve efficiency and productivity of workforce. Enforced adherence to company policies, rules, and regulations. Analyzed data related to production output, quality control metrics. Investigated incidents or accidents occurring in the workplace. Inspected equipment regularly to identify potential safety hazards. Established goals for employees' performance and monitored progress towards achieving them.

Newmont Mining CCV - IT OPS Cripple

Creek, CO

Relief Minestar Analyst

05/2019 - 03/2023

Managed road map for minestar product design and development Performed regression and performance tests for updated systems Built decoupled and service-oriented middleware software and platforms using minestar

Communicated complex computer information in terminology that non-technical individuals could easily understand

Defined and developed new product concepts with product and engineering team

Converted and customized timesheet tracking system Developed mitigation strategies and prepared standard operating procedures

Recommended and executed plans to improve development tools and processes

Implemented and tested enhancement feature requests to improve product functionality and extend performance

Supervised and managed team of capable analysts in project workflows, which segued into larger projects

Oversaw deployment, configuration and documentation procedures for Minestar

Installed, configured and tested software applications and database technologies to optimize efficiency of solutions

Reviewed and modified unit and integration tests to improve software quality and reliability

Tackled development tasks based on system requirements and documented approaches

Designed software configuration to meet multiple website system hosting requirements

Used Cat Minestar database to maintain detailed records of known bugs and patches

Conducted early debugging procedures in new web and desktop applications through review of event logs and code structures to pinpoint sources of software malfunction and recommend solutions Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings Updated software documentation and user guides to align with current features and comply with best-practice standards

Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue

Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes

Guided change management tasks via Minestar system, monitoring each change for required approvals before pushing software patches Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions Built protocol for program analysis and usability validation through deliberate and informed procedures

Oversaw change management procedures on [Product or Service], applying related standards and verifying application of bug fixes and promotes

Tested new and enhanced software modules and delivered insightful and practical feedback on functionality and data output Identified, analyzed, selected and applied new information technology components approved through IT architecture tech stack Supported creation of routing information, transmitted correct totals every day and solved critical issues via software data updates Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products

Modified existing configurations, designs, codes and team processes and maintained corresponding technical documentation

Supported help desk operations by responding to user feedback and amending identified deficiencies in real-time

Created, oversaw and updated policies, information, standards and guidelines on regular basis

Maintained quality-focused performance benchmarks and schedules when directing project teams

Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams. Newmont Mining CCV - IT OPS Cripple

Creek, CO

Dispatcher

03/2019 - 03/2023

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and mining needs

Supervised dispatching, route planning and equipment tracking for over fifty heavy equipment operators

Utilized various software systems to facilitate movement, planning and scheduling

Reported delays, accidents or other traffic and transportation situations in the mine pit

Devised and implemented work plans to check quality and consistency of work against organizational standards

Alerted personnel of road and weather hazards to minimize accidents and delays

Responded to problem reports and complaints such as mechanical breakdowns, weather delays

Trained and developed dispatch team members, improving quality and strengthening team depth to allow for seamless operation when team was shorthanded

Tracked changes in computer system to keep records current and accurate Oversaw and coordinated communications within assigned territory Documented services performed, operations information and dispatch details in system

Addressed questions, problems or requests for service or equipment Managed communications within assigned areas

Relayed work orders and information between work crews, supervisors and field personnel

Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives Arranged for repairs to restore service and schedules Maintained current knowledge of personnel in field and completed assignments or delays.

Newmont Mining CCV - IT OPS Cripple

Creek, CO

Haul Truck Operator

09/2011 - 03/2019

Maintained safe driving habits to protect property and myself and other on roadways

Operated truck safely to and from project destination Planned efficient routes and adjusted strategies based on current weather and traffic information

Maintained constant radio contact with dispatch center for instructions Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs

Conducted daily pre-trip inspections according to set checklist Applied defensive driving and safety techniques to prevent accidents Coordinated with dispatch to receive updates, communicate efficient routes and convey delays

Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance

Observed driving regulations and safety procedures, maintaining excellent safe driving record

Submitted reports on condition of truck at end of each trip. Cripple Creek Victor gold mine Victor,

Colorado

AP Accountant

06/2010 - 09/2011

JD Edwards

ImageNow

Maintained accounts payable records and verified accuracy of vendor invoices.

Reconciled discrepancies between accounts payable ledger and general ledger.

Processed payments in accordance with company policies and procedures. Performed month-end close activities including accruals, journal entries, account reconciliations, and analysis of accounts. Generated weekly check runs to ensure timely payment of vendors. Communicated effectively with internal departments regarding invoice processing and payment status.

Reviewed vendor statements to ensure all invoices were accounted for correctly.

Analyzed financial data and generated reports to support decision making processes.

Maintained effective communication with external auditors during annual audits.

Analyzed balance sheets for mistakes and inaccuracies. Red Rocks Community College Lakewood, CO

Associate of Science in General Science

01/2016

To anyone considering hiring Shelby Wayland. Shelby worked directly for me for 2 years as my dispatcher. Dispatch is a leadership role where we work, and is our primary source for up to date production goal accountability in the production operations department. Dispatch is a high intensity work space that has a constant flow of managers and leaders seeking information on our current work load. Shelby is the best dispatcher we have on site and has been for 3 years. Shelby worked hard to gain the knowledge she needed to excel in that position. Shelby started her full time dispatch position working with me and she quickly incorporated her style to the way our crew operated and she was very attentive to my direction and the needs of the mine plan. Shelby is extremely good at looking for ways to set up not only her crew but the oncoming crews as well, to have successful shifts, for example when we were expecting bad weather Shelby would make sure that trucks and equipment were fueled and staged in the most useful area prior to the storm arriving. Shelby also didn't let production goals get in the way of accomplishing the other goals necessary to keep the mine performing at a high standard, this may seem small but many other dispatchers lacked the forethought to see the need to accomplish our project work in order to keep production accessible. Shelby always looked for ways to accomplish both but when she wasn't sure she would immediately call me or another leader to ask which was a higher priority, and then she would fully support that decision. Shelby is also flexible and willing to change with the constant and sometimes abrupt changes to our operating SOPs and mine plans, working with management not against to incorporate these changes and working to help the crews to remember those changes and often enough helping her supervisors remember as well. Shelby Wayland is one of the most professional, and productive people I have ever worked with. If I was going to start a company and was looking for the highest quality staffing I could afford, I would start with Shelby and never look back! She is that good Matthew W Smoot, Mine foreperson,

To whom it may concern: It is without hesitation that I provide the following recommendations on a good standing team member Shelby Wayland. I have had the personal and professional good fortune to work closely with Shelby for the last year. In my experience, she has proven to be personally accountable for building a strong, viable team member at Newmont. This has been demonstrated on several occasions as she is one of the leading dispatchers for the past few years. Shelby does a great job communicating with her peers and other crew members to help make the crew run more proficient and efficient and to where everyone is doing their part to help keep the tonnage and projects in top priority. Shelby goes above and beyond when it comes to communicating and working with other departments to help figure out situations and help us as a team. Her achievements demonstrates she is results and focused and performance driven but also she makes sure safety is more important than everything. As a strong leader, she has assisted with individual development of the crew members and contributed enormously to the building of effective team. From her own development perspective, she consistently met the business goals and targets and led her team in year after year growth. I have known Shelby for the past few years, and I strongly recommend her to any position, knowing she will bring great value and results to whatever she endeavors.

Derrick Tucker, Mine Operations Supervisor

To Whom it May Concern: I have worked with Shelby Wayland in several capacities over 7+ years. Shelby was a Truck Operator on Crew 4 when I was a Dispatcher and Relief Supervisor. She was our top trainer and "go-to" person to help coach other truck operators. She was always a positive influence and contributor during our pre-shift meetings and throughout the shift. Shelby has been one of the lead Dispatchers for a couple years now. She is always eager to learn more about MineStar and the other systems and tools. She asks for feedback and is constantly looking to improve both her performance as well as her team's. Shelby does not shy away from having challenging conversations or operator coaching opportunities. When a team member does something that can negatively affect the system or crew performance, Additional Informationshe professionally coaches the individual in the needed correction as well as provide additional information on the effects to the system. I have observed her providing suggestions for improvements to her direct Education and Training

Recommendation

Recommendation

Recommendation

supervisors as well as upper management. I frequently use her as a "sounding board" for changes to MineStar or other work, and value her suggestions and comments. Shelby has been recently supporting me by filling in as MineStar Analyst during my absences. She is attentive during training and is eager to apply what she has learned, whether it be creating a new report or improving the Mine Model. When faced with challenges she was not trained for she searches for solutions and seeks support from the team, she does not give up easily! Character and the desire to improve not only herself but her team is what has made Shelby standout at CC&V. I have enjoyed her as teammate and would gladly recommend her for any job.

Randy Price, MineStar Analyst,

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