Beverly Barnett

ad4zf6@r.postjobfree.com 828-***-****

Crestwood, IL

Work Summary

Dynamic and results-oriented professional with a proven track record of excellence in customer experiences and operations. Equipped with a diverse skill set honed through experience in managing customer interactions, financial transactions, and inventory processes. Proficient in handling various customer channels, including phone, Electronic Data Interchange (EDI), and email, while maintaining a strong focus on fostering positive relationships and delivering exceptional service.

Work Experience

Customer Service Representative

GC America – Alsip, IL July 2022 – August 2023

Responsible for building and maintaining relationships with clients, ensuring their needs are met, and maximizing their satisfaction with products or services.

Improve the overall customer experience by analyzing feedback, implementing improvements, and ensuring consistent and high-quality service delivery.

Skillfully provide Estimated Time of Arrivals (ETAs) to customers, effectively managing expectations, and enhancing transparency in the order fulfillment process. Proficiently navigated inventory challenges, including managing shortages and proactively implementing solutions to minimize disruptions and optimize customer satisfaction.

Customer Service Representative

NYCO Products - Countryside, IL Oct 2021 – May 2022

Coordinated client interactions and provides support to ensure smooth service delivery, acting as a liaison between clients and internal teams.

Proactively addressed inventory challenges, such as shortages, to minimize disruptions and optimize customer satisfaction.

Cultivated and maintained strong, positive relationships with customers through proactive communication and attentive service delivery. Consistently ensured customer satisfaction by promptly and effectively addressing inquiries, concerns, and feedback, fostering a sense of trust and loyalty.

Patient Care Liaison

OSF Little Company of Mary Medical Center - Evergreen Park, IL March 2021 – October 2021

Effectively listened to patient concerns, provided emotional support, and facilitated clear communication between patients and medical staff. Proficiently engaged with patients, family members, and healthcare professionals with empathy, compassion, and sensitivity.

Performed administrative tasks such as patient registration, maintaining records, and coordinating patient transfers. Organized and managed patient information accurately and confidentially in electronic health records (EHR) systems.

Demonstrated effective problem-solving skills to address patient complaints, resolve conflicts, and navigate challenging situations. Identified issues or barriers to patient care and worked collaboratively with the healthcare team to implement solutions.

Nutritional Care Coordinator

Option Care - Addison, IL August 2020 – March 2021

Collaborated seamlessly with multidisciplinary healthcare teams, including nurses, physicians, and support staff, to coordinate patient care plans and ensure continuity of care. Fostered a collaborative environment focused on achieving optimal patient outcomes.

Monitored enteral nutrition patients, managed supply inventory, and coordinated scheduling and delivery of supplies.

Maintained accurate records and promoted formulary conversions where indicated to improve patient care while recognizing and accommodating cultural, linguistic, and religious differences. Adapted communication and care practices to meet the unique needs of diverse patient populations.

Team Coordinator - Lead

General Electric - E Flat Rock, NC January 1993 – December 2020

Led a team of 18 workers in daily tasks, ensuring smooth operations and efficient completion of projects.

Acted as a liaison between management and frontline workers, communicating feedback and suggestions for required trainings, and improve workflow and productivity.

Demonstrated strong leadership during high-pressure situations, effectively delegating tasks, and prioritizing workload to meet tight deadlines.

Implemented a new inventory management system, leading training sessions for coworkers and overseeing its successful integration into daily operations.

Recognized for leadership qualities and awarded "Employee of the Month" 7 times for outstanding performance and dedication.

Oversaw quality production of lights, allocated materials, and ensured adherence to strict deadlines.

Resolved team member issues, provided coaching for improvement, and facilitated a collaborative work environment.

Promoted and represented a culture of safety within the organization by advocating for best practices, compliance with safety regulations, and the implementation of effective safety protocols.

Actively participated in fundraising events by volunteering time, resources, or expertise to support event operations, engage attendees, and maximize fundraising efforts. Provided logistical support, manned booths, and assisted with event setup and breakdown.

Education

Diploma – East Henderson High School, Flat Rock, NC

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