\onnie Scheiern

Rohnert Park, CA 707-***-**** ad4zeo@r.postjobfree.com

PROFESSIONAL PROFILE

Dedicated professional with 23+ years of experience providing excellent quality client relations and retention management with

strategic solutions and outstanding training and development skills.

SKILLS

Program Management/Digital Communications

System Implementations/Continuous Improvement

Procedure Creation/Microsoft Office

Professional Experience

Client Relations/Retention Representative

AT&T 2000-2023

* Address and resolve client concerns by using active listening and solution-based recommendations. While working on

challenging issues to resolve concerns.

Use and implement solutions in a customized manner to offer solutions which led to consistently being in the top 10% of

qualifying results.

* Support continued education of new products and services to help office and company goals.

Cal Regional Medical Assistance Graduate Completed Externship

Pura Vida Recovery services 2024-Present

Skills

Perform Vital Signs and Procedures Assistance * — Interdepartmental Collaboration

EKG, Waive Testing, Injections * Patient Flow and Document Management

Visuals Acuity, Ear Lavage, Peak Flow Meters * Appointment Scheduling

© Specimens Collection and Processing Inventory and Facilities Management

© Phlebotomy © Customer Service

© Capillary punctures and Venipunctures * _ Initiative-taking Problem-solving

* — Health Coaching and Patient Education © — Excellent Verbal and Written communication

* Medical Terminology Knowledge © Strong organizational and operational skills

© Med Tech © Tech Sawy

© —HIPPA Compliance * Adaptable and Reliable collaborator

© ~~ EMR/HER © — Flexibility

EDUCATION

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