JOSEPH WILLIAM NEIPORT, JR.

*** ********* ***** ● Bridgeville, PA 15017 412-***-****

ad4ze0@r.postjobfree.com linkedin.com/in/joe-neiport-3485a693

SUMMARY

An accomplished professional with demonstrated success in operations management, providing superior customer satisfaction while maintaining the highest degree of employee morale.

EXPERIENCE

Goodwill, SWPA

Store Manager 2023-Present

Responsible for the overall day-to-day operation and success of a Goodwill retail store

Along with providing leadership and direction to the team, program participants, donors, and customers while ensuring that merchandise meets frequency and quantity and quality standards to enhance the customers buying experience.

Support the mission by achieving sales, budget, and profit objectives while ensuring that the store operates in an efficient manner.

World Business Lenders, LLC

Vice President, Officer Loan Processing and Pipeline Manager 2021 – 2022

Advocate standing calls with Sales, Loan Production, Title, Legal, Valuations, Credit Analysts, Underwriters and Closing departments to address any issues and effectively move loans to the next stage within pipeline, E2E loan management.

Reconcile monthly P&L, streamline monthly billing, slashed vendor management costs by 25% and contract negotiations.

Regulate client contract management for compliance and customer requirements.

Arrange customer support and communication with borrowers, borrower’s counsel, brokers, internal stakeholders on outstanding conditions and stipulations.

Prioritize loans and aid in the funding of each loan application.

Streamline commercial loan operations, working with IT to create automated, cross functional solutions internally and externally.

Continuous process improvement across all verticals to ensure cohesive interaction and resolutions.

Collaborate with HR to identify and develop training, provide coaching and mentoring to develop teams.

Radian Settlement Services, Pittsburgh, Pennsylvania

Director, Closing Services, 2021 – 2021

Responsible for overall management and strategy of originations, REO, funding operations, as well as various projects withing closing services.

Motivate and mentor a high-functioning management team responsible for 75 FTE’s.

Achieved 5k loan closings per month.

Exceed client SLA metrics for quality and production goals.

Developed uniform and client specific audits for post-closing scanning and audit teams.

Collaborate with IT to create automated, cross functional solutions internally and externally.

Strive daily for optimal delivery of customer service and profitability.

Played an integral part in growing the line of business by 20%

Arranged continuous process improvement with ALTA best practices compliance and risk across the entire business unit.

Identify training needs, coaching opportunities, mentor teams and develop leaders.

UST GLOBAL, Pittsburgh, Pennsylvania

Senior Operations Manager, 2013 – 2019

Operated 100+ person BPO back office end-to-end mortgage, title shop including customer service call center and 75-person offshore team.

Navigated all client SLA reporting, including trends and resolutions, to ensure timelines are met.

Produced annual operational planning based on budgeted revenue numbers.

Reconcile monthly P&L, BPO billing and vendor management compliance.

Produce and monitor compliance policies and guidelines, responsible reviewer, and approver of changes requests.

Streamline and implement quality benchmarks and standardized processes.

Encouraged and spearheaded continuous improvement initiatives aligned to business goals.

Designed and implemented workflow solutions to make business processes repeatable and reliable.

Succeeded in business development, new sales and contract negotiation.

Engage with clients on day-to-day operational essentials as well as short/long term goals.

Leveraged existing clients for healthy ecosystem to mine accounts for additional business or refer additional clients.

Equipped team with required resources and skill sets to perform day to day operations.

Analyzed and aligned team expectations with business objectives.

BANK OF AMERICA, Pittsburgh, Pennsylvania

AVP, Operations Team Manager, 2011 – 2013

Successfully led a team of risk and compliance management specialists (mortgage resolution specialists) responsible for reviewing contested and litigated foreclosure cases to resolve and reduce risk to the bank.

Reviewed and executed various documents and pleadings to resolve litigation.

Attended non-jury trials, depositions, mediations hearings and settlement conferences.

Played a pivotal role in line of business and unit projects that effect day to day operation.

Generated and disseminated daily, weekly, and monthly investor reports.

Revamped operational process and procedures to implement necessary improvements.

Conducted and analyzed case audits to ensure proper case management.

Performed key people decisions (i.e., budget approval, training, performance management, recruiting)

K2 SETTLEMENT SERVICES, Company sold and relocated.

Director of Operations, 2009-2011

Demonstrated operational direction, coaching, and developmental action plans to department managers.

Reconcile monthly P&L, create, and review organizational reports to ensure all compliance and SLA timelines were met.

Quantified department budgets with managers

Created and maintained positive client relationships to exceed goals and expectations.

Generated and distributed daily, weekly, and monthly reports to clients.

Evaluate, refine and or create new process and procedure manuals.

Responsible Escrow account signer

Ensure timely funding of all loans.

DOLLAR BANK, Pittsburgh, Pennsylvania

Real Estate Operations Manager, 2009-2009

Successfully managed loss mitigation, foreclosures, post-foreclosure, pre-marketing and REO sales

Maintained and operated monthly volume of $45M consisting of 117 loss mitigation files, 540 foreclosures and 50 REO’s

Achieved 80% loan modification approval.

Reduced REO repair cost and time by 20%; Reduced REO Ageing by 30%

Reported monthly liability insurance on REO properties.

Reviewed appraisals / BPO’s for loss mitigation, foreclosure, short sales, charge-off’s and REO sales.

Prepared analysis memos for loan modification, forbearance, foreclosure, short sales and charge-offs

Reviewed and prepared modification and forbearance agreements

Attended conciliation and mediation hearings in Pittsburgh and Ohio; prepared Sheriff sale bid instructions.

Monitored organizational and departmental policies to ensure compliance.

Performed property site inspections and prepared repair punch lists.

Worked with code enforcement officers, contractors, and real estate agents on completion of property.

Prepared listing agreements, property disclosures forms and list properties on MLS

Reviewed, negotiated, and accepted purchase agreements.

Reviewed and approved settlement statements and conducted in-house closings.

Prepared monthly management reports outlining Bank portfolio and distributed to Senior Management

Improved efficiency and implemented new initiatives and turnaround strategies in default servicing.

Re-structured and implemented departmental process and procedure

SERVICELINK/ASSETLINK, Pittsburgh, Pennsylvania

Risk Management / REO Manager / REO Title Clearance Supervisor, 2004-2009

NATIONAL SETTLEMENT MANAGEMENT, Pittsburgh, PA

Closing Team Manager, 2002-2004

CREDIT VEST, Pittsburgh, PA

Lease Analyst, 2001-2002

CROWN CASTLE, Canonsburg, PA

License Administrator, 1999-2001

DOLLAR BANK, Pittsburgh, PA

Paralegal Specialist, 1996-1999

EDUCATION

Paralegal Certificate / Associates Degree Applied Arts – Western School of Health & Business (a.k.a. Sanford Brown Institute)

Bachelor’s Degree - Political Science – Point Park University

COMPUTER SKILLS

Word, Excel, Outlook, Access, JD Edwards, Picasa, PACER, LexisNexis, Netronline, Citrix, MLS, FISERV, Streamline, Virtual Underwriter, PowerPoint, Pro Form, LPS, REALEC, encompass, Desktop Underwriter, ResWare, MicroStrategy, Compass, Workday, Ephesoft, QuikBase, IManage

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