Todd Duffin

Memphis, TN

ad4zdt@r.postjobfree.com

901-***-****

Authorized to work in the US for any employer

Work Experience

Owner/Operator

MrOnsite - Memphis, TN

August 2021 to Present

Break Fix

Consulting

PC/Laptops

WiFi

IS Technician

EPG Insurance / an Assurant Company - Memphis, TN

May 2021 to August 2021

EPG was acquired by Assurant. I was hired to audit hardware, infrastructure and inventory. This was used to create a secure Trust between the two Domains.

Daily Onsite tasks - Account management, printer issues, Exchange maintenance etc... Owner/Operator

MrOnsite - Memphis, TN

November 2020 to May 2021

Consulting, break-fix, printers, Wi-Fi etc ...

IS Technician

Terumo Medical Corporation - Southaven, MS

March 2020 to November 2020

Expansion into adjoining suite - 168,000 sq to 346,000 sq 3 fiber home runs to existing MDF - 3 IDF closets using Meraki switches. Configured 18 shipping stations for SAP rollout. Set static IP's for station host PC, pick slip printer and label printers for each station. New building added 8 Meraki AP's for use with Honeywell scanners used by pick crew.

Support of all PC's, printers, laptops and phones used in the Distribution Center. Senior Technician

MrOnsite - Memphis, TN

December 2019 to March 2020

• OS upgrades

• Printer repair, mapping

• Wireless configuration and Security

• Application install and configuration

• User account creation and management

IT Support

AOC Aliancys - Memphis, TN

October 2019 to December 2019

• 150 PC upgrade

• 65 VDI

• 85 Desktops

• Optiplex 7070

• Migrate date from current PC to New PC on the Domain

• VM Ware, AD, DHCP, Citrix, Dame Ware, DOS

• Domain assignment-Group Policy

IT support /Support technician

Cummins Diesel - Memphis, TN

June 2019 to October 2019

• Automated Line support

• 22 station CNC refurbish line

• Daily inventory and specifications set

• On call infrastructure support - Account unlocks, Network connectivity, printer mappings

• Share access

• Domain assignment-Group Policy

IT support/ configuration technician

CrossCom National - Memphis, TN

April 2019 to May 2019

• POS systems -W7 Ent to Win 10

• Standard image upgrades

• Office Depot, FED EX office

• Using SCCM building the customers PC with there standard image

• VM Ware, AD, DHCP, Citrix, Dame Ware, DOS

• Domain assignment-Group Policy

• Printers configured based on EU's standard image IT support

AppleTech

January 2019 to March 2019

• Refurbish/Restore-Component restoration.

• Laptop repair - tedious work, T1-T5 screws.

• This was board level repair work -

• Warranty call center for Apple laptops

Senior Network Analyst

NTT Data, St Francis Barrtett, TN

April 2016 to December 2018

• Responsible for all PC's, laptops, printers (every devices connected to the Domain)

• On call rotation of 5 people for one week Monday 9am to Monday 9am when its your week.

• Daily account creation and unlock

• User training on applications and proper equipment usage - loading paper - what can be changed etc Asset Protection Specialist

Fed Ex Tech Connect - Collierville, TN

November 2015 to April 2016

Asset Management

• Tracked all retired PC's, Server array and phones sent in from the various sites in North America. Printer mapping and driver installs

Express Scripts - Memphis, TN

July 2015 to October 2015

Memphis TN Jul 2015 - Oct 2015

• Was a software update for all PC's (850 +/-) from Windows XP to Windows 7

• Printer mapping and driver installs for the local document and label printers PC and Network Support Technician

First Horizon Bank - Memphis, TN

February 2009 to April 2009

Provided technical support of all computers and peripheral devices, such as printers, scanners and cameras

Help Desk Support/ Network Technician

William Sonoma - Memphis, TN

August 2008 to January 2009

Responsibilities:

• Provided network account maintenance for Active Directory, AS400, PKMS Workstation, VRC, Access Point, Scan gun images (wired / wireless -symbol / Intermec). Help Desk Support

Nike - Memphis, TN

June 2008 to August 2008

• Responsible for setting up, building and configuring 260 scanning devices.

• Imaged, configured and installed of workstations in shipping, receiving, training rooms, development rooms and main office areas.

• Network shares and printers mapped to workstations to for training and development. Network Technician

American Home Stores - Memphis, TN

May 2008 to May 2008

Responsibilities

• Responsible for installing routers and switches from the D-mark. Senior Network Technician

Allenberg Cotton - Memphis, TN

November 2006 to April 2008

Responsibilities:

• Directly responsible for network connectivity for all off-site warehouses (5 in-state, 4 out-of-state).

• Responsible for installation, configuration, maintenance and support for workstations, printers, wireless access points and print servers, routers, switches, and handheld scanners Help Desk Technician

International Paper - Memphis, TN

April 2006 to November 2006

Application support

Responsibilities

• Provided helpdesk phone support for all IP North American sites spanning all applications.

• Provided Active Directory maintenance and remote access support and resolution. Senior Desk Side support

Solectron - Memphis, TN

March 2003 to April 2006

• Called included NT, Oracle and network share account creation, maintenance and troubleshooting.

• Supported for all network printers -LaserJet -zebra -plotters.

• Responsible for maintenance of the standard image used for desktop deployment using Bart PEE and

'Ghost' applications.

• Network port troubleshooting -jacks, switch cabinets, cable testing and creation. Computer Technician/ Escalation/Repeat Diag Technician Solectron - Memphis, TN

February 2001 to February 2001

Responsible for component level repair of IBM ThinkPad laptops. Dell Technical Support, Mentor Level

Stream Intl - Memphis, TN

August 2000 to February 2001

Provided phone support for Dell.

Education

High School Diploma

Germantown High School - Germantown, TN

September 1981 to May 1985

Skills

• CompTIA A+ Certified, Net+ Certified, Fiber optics, Desktop Support and Laptop software and hardware support, Microsoft Windows XP, Vista, 7, 8, and 10 installation, Laptop Hardware And Software Troubleshooting, PC Hardware And Software Troubleshooting, Peripheral Installation, Cisco Systems routers, switches, network cabling skills, Servers firmware and hardware installations, LAN and WAN protocols like MPLS, HDLC, PPP, Multi-Link PPP, T1, T2, T3, Cisco network sub netting, IP networks and Cisco network environment, network troubleshooting, IO TCP/IP, DHCP, VLAN,

• Help Desk

• LAN

• Microsoft Office

• VMWare

• Active Directory

• IT

• TCP/IP

• TCP

• VPN

• Microsoft Windows Server

• Operating Systems

• Technical Support

• Remote Access Software

• Ethernet

• VoIP

• Microsoft Exchange

• Application Support

• Disaster Recovery

• DNS

• Troubleshooting

• Citrix

• System Administration

• Load Balancing

• Network Infrastructure

• Authentication

• Network Engineering

• Network Administration

• ServiceNow

• IT management

• Network installation

• Project management

• SQL

• Network Firewalls

• SCCM

• Microsoft SQL Server

• Warehouse experience

• Network support

• Linux

• Time management

• Software troubleshooting

• Basic math

• English

Assessments

Technical Support — Highly Proficient

February 2020

Performing software, hardware, and network operations. Full results: Highly Proficient

Technical Support Skills — Highly Proficient

March 2019

Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.

Full results: Highly Proficient

Technical support — Proficient

November 2020

Performing software, hardware, and network operations Full results: Proficient

Technical support: Customer situations — Completed November 2020

Responding to technical support situations with sensitivity Full results: Completed

Customer service fit — Familiar

February 2020

Measures the traits that are important for high-quality customer service. Full results: Familiar

Attention to detail — Completed

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Work style: Reliability — Completed

March 2020

Tendency to be dependable and come to work

Full results: Completed

Customer focus & orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Technical support — Proficient

November 2020

Performing software, hardware, and network operations Full results: Proficient

Basic computer skills — Proficient

January 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Logic & critical thinking — Completed

January 2021

Using logic to solve problems.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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