KN KELVIN NJUGUNA

Pearland, TX ***** 713-***-**** ad4zdo@r.postjobfree.com

PROFESSIONAL

SUMMARY

Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.

SKILLS Microsoft Word, Access, Outlook,

Excel. -2000-2016, Linux, Team

Viewer, Visual Studio, Ubuntu,

Wire shark, Bloodshed C++,

Windows Vista/98/XP, Server 2K

Imaging Laptops like HP's, Dell's

Lenovo.

Database Design and

Implementation.

Familiar with HIPAA/PCI, and

HITECH requirements.

Patch Management

Project work

Technical Project Management

Project Management

Technical Writing

Technical Documentation

Diagnosis and Troubleshooting

Technical Application Support

Network Technology

Hardware and Software

Installation

Security Standards

PC Networking

Contractor Liaison

Client Requirements

WORK HISTORY SENIOR TECHNICAL ANALYST 11/2021 to CURRENT HCA Houston Advanced Center for Learning

Communicating and escalating incidents and requests beyond the scope of ability to senior service resources

Logging and tracking incidents and requests; reviews incident and request tracking databases

Providing 24x7 on-call support based on division ITG staff rotation, and carrying a pager as warranted

Investigating hardware problems and performing minor system hardware and communication connection repairs

Acting as facility lead on technical project implementations; coordinates infrastructure-based needs for facility-based new construction Participating in meetings, committees, and continuing education to improve individual, departmental, and organizational performance Aiding and training users on the proper use of division and/or facility technology

Mentoring and training Division Technical Analysts Participating in facility-based ITG project planning, as needed Maintaining and protecting confidentiality with regard to all aspects of patient care and employee information

Performing other duties as assigned

TECHNICAL ANALYST II 03/2021 to 11/2021

Clearlake Medical Center

Support other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation

Monitoring and balancing the workload between team members Assuring that issues are escalated that require management attention Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed

Installing and repairing facility and division IT equipment and software, including but not limited to terminals, personal computers, printers, cabling, and related software products

Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

Log and track problems; review problem tracking databases Assist in all levels of supervision; timekeeping responsibilities for team Perform facility-based moves, adds, and changes (MACs), as needed Maintaining documentation for each incident or request, and escalating complex problems to the next level of support per documented procedures You will provide 24x7 on-call support based on division IT staff rotation, and carry a pager as warranted

Aiding and training users on division and facility technology TECHNICAL ANALYST I

Clearlake Medical Center

Installs and repairs facility and division ITG equipment and software per HCA Healthcare and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for moderate to complex inquiries Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed 01/2019 to 03/2021

Logs and tracks problems; reviews problem tracking databases Mentors, trains, and supports entry-level technical analysts Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation Aids and trains users on division and facility technology Performs preventative maintenance

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Project Lead in various Projects in the Hospital coordinating with stakeholders

Supports Ambulatory surgical Departments with PC support and working with Ggastro Vendor.

SYSTEMS ANALYST 11/2017 to 12/2018

Precision Document Solutions

Develops and modifies VB scripts to facilitate data flows and correct production processing errors

Responsible for maintaining the production processing of systems and applications

Conducts systems, applications, and database migrations onto clients' servers

Creates and modifies production processes within the process automation tool

Executes SQL queries to administer and reconcile issues related to database processing

Perform routine maintenance on server and company programs Maintain HL7 data feed and confirm proper patient information Validates results by testing programs

Discuss users' needs and determine vulnerabilities or areas of poor performance to boost our computer system's productivity, efficiency, and accuracy

Respond to support requests from physicians and other health care providers

Server Maintenance of HCA Servers.

HELP DESK TECHNICIAN 01/2017 to 11/2017

Precision Document Solutions

Printer Adds on multiple servers through Remote login Basic to advance troubleshooting of software developed by Precision Troubleshooting software related issue via virtual machine and VPN connections

Troubleshooting printing logic software

Troubleshooting hardware devices that interact with Precision software i.e., scanners, signature pads and cameras

Working in SQL Databases to correct database issues add users and edit user roles

Basic Server Maintenance to correct print server errors and disk space reclaiming.

IT INTERN 09/2014 to 05/2016

Hewlett-Packard

Assist with planning hardware availability/logistics according to the CMIT Master Planning Calendar

Install/uninstall corporate image and other software like BIOS upgrades and Device driver testing and upgrades as needed according to local and international customer requests needs

Tested and Fixed Pre-Production commercial HP laptops and convertibles Provide labor for showcase/demo booth set up and tear down E.g., CES 2014-2015 and discover

Work directly with equipment manager, product Launch/events team, and product managers to ensure timely installation and delivery of hardware requests

Shipping and receiving of demo equipment; help track shipments/deliveries

/returns; manage unit inventory; install/uninstalling of latest corporate image on new and returning units; secure software and installing accordingly; provide hands on assistance at meetings/events/product showcases

Pre-Production Technical Support of Commercial laptops and Mobility Units like 2 in 1 convertible as well as Cell Phones until they are Market Ready

Installing COE (Common Operating Environment) to support Department Needs and Customer Support.

REGISTRAR/CLERK 09/2006 to 09/2014

Bayshore Medical Center

Register patients in the Emergency Room and Outpatient department accurately and timely

De-escalate conflicts with patients by establishing clear protocols and using a calm demeanor when answering all questions Verify and pre-certify insurance information to increase the efficiency of the claims process

Present a positive first image of the center when answering public inquiries over the phone.

IT INTERN 02/2011 to 05/2011

Comp-U-Dopt

Used analytical skills to thoroughly test all hardware and diagnose any problems with functionality

Refurbished, repaired, and maintained desktops and laptops Primarily worked with Dell, IBM, Gateway, Toshiba and HP products Entrusted with setting up and creating an ad page to sell video cards, laptop bags, and other extra equipment to raise revenue for this non-profit organization

Assisted customers over the phone with troubleshooting issues like password resets and printer installs based on Linux. EDUCATION Bachelor of Science Computer Science With Networking 05/2016 Texas Southern University, CITSO, Houston, TX

Associate of Applied Science Computer Information 12/2011 Systems\Systems Admin-MCITP

Houston Community College, Houston, TX

ACCOMPLISHMENTS Certifications: CompTIA A+ (2010), Microsoft Certified Professional (2011) CERTIFICATIONS CompTIA A+ - 2010

MCP - 2011

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