Barbara N. Oliver

**** ****** ****** ****

Apt **0

Chesterfield VA 23225

804-***-****

ad4zb4@r.postjobfree.com

EXPERIENCE

DESK CLERK (Volunteer), Fayetteville Senior Services One Center Drive, Fayetteville, GA 30215, August 2020 to February 2024

Answered all telephone calls. Assisted customers with enrollment issues. Took payments for classes in cash, check or money orders, Escort potential members on tour of facilities and explained membership fees. Referred members to outside resources as needed. Assisted with setup for various activities or events.

TSA PRECHECK ENROLLMENT AGENT, Part-time, Staples, 105 Banks Station Road, Fayetteville, GA, 05/2022 to 01/2023

Assist customer with enrollment in the TSA Precheck Program. Greet customers in a professional manner and verify that customer have proper documents for enrollment. Assist customer with fingerprinting and completing all information to complete the TSA Enrollment. Answer question regarding the TSA process. Receive payment for all enrollments.

SALES ASSOCIATE, Part-time, Staples, 105 Banks Station Road, Fayetteville, GA, 10/25/2021 to 05/2022

Provide customer service at the front end as a cashier. Answer questions regarding product and services. Offer reward programs and upsell on products and services.

CLAIMS SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE (GS-010511), Social Security Administration, Fredericksburg, Virginia, October 4, 2004 to September 30, 2019 (Retired)

Provide excellent customer service to the public as a Claims Specialist. Interview beneficiaries applying for Retirement, Disability, Supplement Security Income and Medicare. Process applications for the above programs and determine eligibility requirement for benefits. Ensure that all medical information obtain during the interview process is transmit ed to the Disability Determination Service for decision. Adjudicate all approved claims within the specified timeframe to ensure proper payment to the claimant. Review disability cases as determined by the Disability Determination Service (DDS) to ensure that the claimant still meets the eligibility requirements. Coordinate with other agencies to verify information or refer the public to other resource agencies.

SERVICE REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE

Service Representative (GS-962-08), Social Security Administration, Fredericksburg, Virginia, September 1999 to October 4, 2004.

September 1999 to October 4, 2004, I served as a public service contact f or the Social Security Administration for individuals applying for Retirement, Disability, Supplement Security Income (SSI) and Medicare. Conduct interviews of beneficiaries by telephone or in person to determine the nature of their problems or interest. Explain technical provisions and illicit facts and resolves problems with payments or eligibility. Provide the public with information regarding the programs and eligibility requirements for Retirement, Disability and Survivors Insurance. Schedule interviews for the public to apply for benefits by telephone or by an in-office interview.

MILITARY

United States Army

United States Army as a Medical Specialist and performed all aspects of patient care in a hospital and clinic atmosphere. I received an Honorable Discharge from the Military.

EDUCATION

Germanna Community College (Deans’ List and National Honor Society) (Associate Degree in Business Management in 2005)

Richard Bland College (30 credit hours)

Cameron University (24 credit hours)

REFERENCES:

Andrea Boone, Customer Service Representative, 540-***-****

Anna Streeff, Technical Expert, 540-***-****

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