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CLAUDIA D. Nauschutz

Account M anager • Customer Success

469-***-**** ad4z9t@r.postjobfree.com linkedin.com/in/claudia-nauschutz Customer-centric and solution-focused Customer Success Manager with 15 years of experience in managing and retaining high-value client accounts. Skilled in building strong relationships with customers, understanding their goals and challenges, and providing proactive support to drive user satisfaction

SKILLS Fast Learner Data Analysis and Reporting Proficient in Microsoft Office Suite Spanish Native Speaker Customer Oriented Problem Solver

• Ensuring consistent communication with clients throughout each project, addressing any emerging needs, and providing ongoing support. I delegate tasks to team members and actively assist in problem-solving and troubleshooting as required. This is in a seasonal, project-based capacity

CUSTOMER SUCCESS

CUSTOMER SUPPORT

CS Construction & Development Oct ‘23 – Current

SELECT WORK EXPERIENCE

• Excelled in promptly attending to client emails, ensuring responses within a five- minute window regarding their order inquiries. Coordinated the full order cycle by closely collaborating with 3PL managers and transportation companies while effectively managing seven high-risk accounts. By maintaining constant communication with both clients and suppliers, I consistently delivered top-tier service. My dedication and performance led to two promotions within two years, culminating in the role of Lead Account Manager, overseeing clients in the United States and Mexico. Notably, I achieved a remarkable 70% increase in profit, setting new records during my tenure

• Additionally, I analyzed supply chain disruptions and transportation issues, identifying root causes and implementing effective solutions. This proactive approach led to a notable reduction in disruptions by 25%

OPERATIONS / LOGISTICS

LEAD ACCOUNT MANAGER

Crane Solutions May ‘21 – Sep ‘23

• Led front-of-house operations, managing day-to-day activities while overseeing the restaurant's success. This included responsibility for food and beverage inventory ensuring optimal stock levels through strategic purchasing decisions. I collaborated with my team to develop effective scheduling strategies, accommodating all staff members' needs. Cultivated strong relationships with customers, fostering a loyal clientele base. I prioritized maintaining a positive work environment promoting open communication and teamwork among employees. Communicated with supervisors to align with monthly goals and ensure operational success HOSPITALITY SERVICES

RESTAURANT MANAGER

Cristina’s Sep ‘19 – May ‘21