Willie Jennings

Phenix City, AL ***** 706-***-**** ad4z9s@r.postjobfree.com WWW: Bold Profile

Professional Summary

Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in leading employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering team to excel in performance.

Skills

Project Management

System Maintenance/Repair

Problem Solving

Relationship Building

Websites, Portfolios, Profiles

linkedin.com/in/willie-jennings-80661a1b

Work History

Project Manager/Systems Engineer IV, 10/2021 - 03/2024

Chenega Corporation Professional Services Strategic Business Unit (PS-SBU) – Anchorage

Managed the Chenega CDC IT Lab Support contract and oversaw the Chenega Dedicated Lab IT Support (DLIS) team members working on the Directory Services Team

Conducted daily Scrum to track team progress, ensuring project milestones were met or exceeded.

Executed Active Directory and Microsoft Entra ID configurations to enable user access authorization across network, aligning with Office of the Chief Information Officer (OCIO) Directory Services standards, allowing network users to seamlessly access resources throughout the Centers for Disease Control and Prevention (CDC) Enterprise

Prepared and sent Monthly Status Reports to display project progress and key deliverables achievement, ensuring we met or exceeded set milestones.

Processed 981 tickets through ServiceNow while adhering to SLA timelines, thus elevating service quality in less than two years.

Utilized CyberArk's identity security platform to enhance critical asset protection by implementing zero trust and enforcing the least privilege model while modifying and creating Safes for CDC Dedicated Labs

Technical proficiency has allowed completion of certificate approval and denial procedures through the KeyFactor PKI platform, ensuring data security and operational efficiency.

Utilized Microsoft's Azure Microsoft Endpoint Manager (MEM) Admin Center (Intune) Mobile Device Management (MDM) and Mobile Application Management (MAM) securing and enabling IT control over enterprise applications on end users' corporate and personal smartphones and tablets.

Utilized HP Service Manager as the service desk solution while performing Tier 3 Level management to handle service delivery and support quickly and efficiently.

Utilized Apple Business Manager as a tool to verify GOE iOS devices ensuring they have been properly assigned as an organizational Intune device.

Senior Systems Engineer, 10/2016 - 10/2021

CACI International, Inc – Herndon, VA

Led the inspection and upkeep of client/company products, executing repair strategies that enhanced product performance and increased client satisfaction, optimizing maintenance schedules to ensure efficient upkeep, and minimized disruptions.

Analyzed user feedback to drive continuous improvement, boosting system usability by 20%.

Engineered complex system installations, which reduced system downtime and devised a comprehensive deployment plan, increasing end-user satisfaction.

Meticulously tracked and updated records to manage a $7.5 million equipment inventory, ensuring correct stock levels and prompt replenishment, minimizing downtime while optimizing operational efficiency.

Played a role in the procurement process for $5 million worth of state-of-the-art Intelligence, Surveillance, and Reconnaissance (ISR) equipment, fortifying critical defense infrastructure, ensuring optimal resource allocation within a high-pressure government contract.

Successfully implemented a networked sensor in a highly dynamic operational environment while maintaining efficiency and safety.

Identified critical bottlenecks and conducted in-depth system analysis rectifying issues enhancing system performance.

Traveled to customer sites throughout Africa, Europe, and Asian countries to provide on-site services, such as repairs, part deliveries, and supplies consistently addressing their needs promptly and professionally.

Network Engineer Specialist, 07/2016 - 09/2016

Apex Systems – Atlanta, GA

Provided support to the DISA Global Operations Joint Regional Security Stacks (JRSS) Presentation Management team.

Created profiles for users, utilizing analytic tools, collaborating with SMEs, working independently, performing software updates, and leveraging virtualization platforms for efficient management of virtualized environments.

Utilized VM Sphere to perform patch management and to deploy updates and security patches via Microsoft's System Center Configuration Manager (SCCM) lifecycle management solution while also keeping track of the network's inventory.

Senior IT Systems Security Engineer – Risk Mitigation Team Lead, 09/2015 - 07/2016

Systems Integration/Modeling & Simulation (SIM&S), Inc – Tullahoma, TN

Led the Mitigation Team in implementing an initiative-taking risk mitigation strategy and provided critical support to the Air Force Civil Engineer Center (AFCEC) Platform IT (PIT) Industrial Control System Certification and Accreditation program.

Cataloged critical artifacts, enhancing the certification and accreditation package quality for the Civil Engineer Industrial Control Systems (ICS) uncovering valuable data leading to the implementation of cybersecurity measures helping to reduce potential threats to these systems.

Efforts led to an improvement in the quality and accuracy of Certification and Accreditation Packages for the Audit Team resulting in a decrease in resubmissions and expediting the approval process for forty-two Industrial Control Systems Certification and Accreditation Packages accelerating a timeline allowed for an ATO date advancement to June 2016, surpassing the original September deadline by three months.

Implemented an initiative-taking risk mitigation strategy decreasing response time to security incidents and enhanced overall incident resolution efficiency.

Identified and rectified critical security vulnerabilities discovered in earlier assessments by implementing a comprehensive security patch using the DISA Security Technical Implementation Guide (STIG) and Security Content Automation Protocol (SCAP), ensuring compliance with the NIST Special Publication 800-53 (SP 800-53) controls framework.

Partnered with CE and Communications staff for risk mitigation, boosting audit accuracy enhancing Systems Security, Disaster Recovery, and Configuration Management Plans based on Plan of Action and Milestone (POA&M)

Successfully planned and implemented duties throughout US Air Force bases in both Continental United States (CONUS) as well as outside Contiguous United States (OCONUS) locations demonstrating ability to manage operations effectively across diverse geographical areas.

Senior Field Service Engineer/Senior Lead, Field Service Analyst, 07/2013 - 09/2016

ManTech International, Inc – Chantilly, VA

Managed a complex $3M+ hardware and software upgrade project involving multiple teams comprised of twenty-two professionals from three companies in Afghanistan; Successfully deployed over two hundred systems, adapting to evolving project demands.

Boosted team efficiency by 75% through strategic task reassignment.

Conducted thorough system analyses, pinpointing, and resolving key failures.

Devised and managed intricate project plans, achieving project milestones on schedule.

Directed testing and repair of more than $54M in equipment in a nine-month period.

Engineered solutions for critical technical challenges, ensuring enhanced system performance.

Enhanced accuracy of asset tracking, cutting inventory errors by half for an $1.6M equipment inventory

Optimized network performance by implementing VLANs and installing and configuring advanced Cisco 1911 and 2921 Integrated Services Routers, increasing network stability and security.

Optimized project workflows, resulting in a 50% increase in team productivity.

Spearheaded the training, mentoring, supervision, and evaluation of a seventy-member team spanning three companies in system installation, maintenance, and repair; introduced performance improvement initiatives resulting in a reduction in customer complaints and increased customer satisfaction.

Spearheaded the upgrade of two hundred plus systems, meeting all project deadlines throughout Afghanistan.

Traveled to customer sites throughout Afghanistan to provide on-site services, such as repairs, part deliveries, and supplies consistently addressing their needs promptly and professionally.

Lead Field Applications Engineer III, 11/2010 - 07/2013

SRI International, Inc – Princeton, NJ

Directed a team of eleven engineers assigned to perform software and system upgrades on Base Expeditionary Targeting and Surveillance Systems - Combined (BETSS-C) spread throughout the Afghanistan Operation Enduring Freedom (OEF) Area of Operations (AO)

Coordinated with senior management to prioritize fielding and training, streamlining system upgrades.

Established a Forward Training Area to train/re-train Trainer/Installers and Field Service Representatives in new equipment and the use of new software and hardware upgrades and interoperability of other OEM products into one command operation system.

Facilitated the collaboration between the National Geo-spatial Agency and Project Manager-Based Expeditionary Targeting Surveillance Systems-Combined (PM BETSS-C) securing vital imagery for mission success for every one to three months processed and forwarded to Afghanistan to update Map Databases on the TerraSight Video Exploitation Systems' Standard Ground Stations

Identified and resolved a critical bug causing ghost icons, enhancing system reliability in combat zones through Functional Verification Testing

Managed a $1.3M inventory of upgraded equipment, ensuring efficient deployment across operational areas.

Traveled to customer sites throughout Afghanistan to provide on-site services, such as repairs, part deliveries, and supplies consistently addressing their needs promptly and professionally.

Senior Field Service Engineer, 05/2010 - 11/2010

Lockheed Martin, Inc – Melbourne, FL

Assisted in the sole site flying the PTDS aerostat for 30 days from August to September 2010; the only site to accomplish this since the PTDS aerostat deployment in Afghanistan.

Developed and delivered product demonstrations along with Quad Charts to highlight the value of our solutions.

Ensured the delivery of accurate and timely technical information on software and hardware while working on the Persistent Threat Detection System (PTDS) Program with US Marine Corps personnel in Afghanistan.

Performed various tasks related to flight support operations, surveillance systems interpretation, personnel tracking, intelligence gathering, operation and maintenance of sensor systems on the Unattended Transient Acoustic Measurement and signature intelligence (MASINT) Sensor (UTAMS) system, operated and maintained the Control of Lynx and Analysis Workstation (CLAW II) and Joint Services Work Station (JSWS) real-time, multi-sensor command, Control, Communications, Computers, and Intelligence (C4I) system workstation.

Responsible for the sustainment of Magellan GPS equipment on the aerostat and Novatel GPS equipment inside of the ground control shelter (GCS); and the L3 Rover 3 encrypted video system to transfer video from the aerostat to the soldier's handheld unit.

Troubleshooter for technical problems and issues determining technical solutions following product and customer specifications and recommended actions to company or customer representatives for coordinative product solutions.

Used and maintained the Test, Measurement, & Diagnostic, and fiber optic analysis equipment while applying splicing and termination skills.

Senior Lead, New Equipment Training Officer, West Iraq, 09/2008 - 03/2010

ManTech Sensors Technologies, Inc – Red Bank, NJ

Facilitated personnel spread throughout multiple sites in the Western Region of Iraq during Operation Iraqi Freedom (OIF)

Led the fielding, training, installation, and de-installation of twenty-eight C4ISR systems during this transition period highlighting my leadership skills and ability to oversee large-scale projects involving multiple systems.

Selected as the Lead Training Officer over fifteen individuals to transition three Intelligence, Surveillance, and Reconnaissance (ISR) products.

Spearheaded the logistical transition of Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) equipment from the US Marine Corps Ground Based Operational Surveillance Systems (G-BOSS) to the US Army Base Expeditionary Targeting Surveillance Systems-Combined (BETSS-C) in the Western Region of Iraq demonstrating my ability to coordinate and manage complex equipment transitions between different military branches.

Traveled to customer sites throughout Iraq to provide on-site services, such as repairs, part deliveries, and supplies consistently addressing their needs promptly and professionally.

Senior Technical Service Specialist I, 09/2007 - 08/2008

Ricoh Americas Corporation, Inc – West Caldwell, NJ

Responsible for setting up and installing new Ricoh products at customer sites.

Performed troubleshooting activities to identify and resolve any issues with the equipment.

Conducted routine maintenance tasks to ensure the equipment was functioning optimally.

Preformed preventive maintenance to prevent any potential issues.

Provided logistical support by supplying customers with the necessary products for their preventive maintenance activities, conducting training sessions on how to use the installed equipment effectively.

Fulfilled requests from customers to connect the equipment to their network, allowing different sections and departments to access it.

Maintained an inventory of $35,000 worth of products and managed over $250,000 worth of Ricoh and Savin Imaging products.

Traveled to customer sites in Georgia (GA) and Alabama (AL) to provide on-site services, such as repairs, part deliveries, and supplies consistently addressing their needs promptly and professionally.

Computer Support Technician, 06/2007 - 08/2007

Skilled Government Integrated Solutions – Indianapolis, IN

Worked with thirteen other IT Specialist to migrate and upgrade over 4500 government personal computer systems within a month.

This collaborative effort saved time and resources compared to the initial two-month contract duration.

Provided hardware repair services for PCs, ensuring that any issues with the computer's physical components were resolved.

Conducted troubleshooting activities on Windows systems to identify and resolve software-related issues.

Implemented User Password Sync, a system that synchronized user passwords across different platforms or applications, enhancing security and convenience for users.

Utilized the Migration Automation Tool to refresh Navy/Marine Corps Intranet (NMCI) computers helping to automate the process of migrating data and settings from old computers to new ones, ensuring smooth network connectivity improving network connectivity on the Marine Corps Logistics Base in Albany, GA

Performed quality assurance inspections to ensure that all computer systems met the required standards and specifications.

Computer Operator/General Telecommunications Officer, 05/2006 - 06/2007

Directorate of Information Management – Technical Control Facility – Fort McPherson, GA

Maintained circuit quality controls to assure operational continuity between automatic digital communications equipment, cryptographic communications equipment, multiservice access and switching platform, Intelligent Data Network exchanges, Routers and Bridges, Global Military Command and Control Systems Stations, Defense Redswitch Network, and other automatic communications switching stations.

Processed, edited, and produced Automatic Digital Network messages and produced the Operations Summary Report daily.

Analyzed, monitored, tested communications circuits by checking input/output signals or synchronization of cryptographic equipment to identify equipment or circuit failures or deterioration, loss of synchronization, or other conditions which may impair or interrupt operations.

Coordinated operation of communications circuits between local and distant stations. Re-synchronized cryptographic devices and maintained communications security through the proper use of cryptographic devices.

After one year of exceptional work performance, I received the highest cash bonus offered in recognition of your achievements.

First Sergeant, Infantry and Administrative Platoon/Personnel Sergeant, Infantry Mechanized Rifle Squad Leader, Administrative Clerk, Drill Sergeant, Battle Non-Commissioned Officer, 07/1986 - 07/2006

U.S. ARMY

Education

Master of Science in Management of Information Systems Security: 08/2017

Colorado Technical University - Colorado Springs, CO

GPA: 3.64

Bachelor of Applied Science in Resource Management: 03/2016

Troy University

GPA: 2.89

Certifications

Scaled Agile Framework Agilist 6.0 Certification

Project Management Accredited Certification

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